NYC Tech Jobs and Startup Jobs

22

Remote Customer Experience Advocate

monday.com
Remote
15 hours ago
+25
We are looking for Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position with hours being 12pm - 9pm and may include working on weekends.

Director of Customer Experience

monday.com
Greater NYC Area
3 days ago
+25
In this role, you will work closely with CSM leadership to help build a team of elite Specialists. We’re looking for our next exceptional manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.

Customer Success Manager (Portuguese Fluency)

monday.com
Greater NYC Area
4 days ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Customer Success Manager

monday.com
Greater NYC Area
4 days ago
+25
We are opening a new office in NYC and looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Experience Advocate (Spanish Fluency)

monday.com
Greater NYC Area
5 days ago
+25
We are are looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Success Manager

Latch
Greater NYC Area
6 days ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Onboarding Success Manager

monday.com
Greater NYC Area
1 week ago
+25
We are looking for an Onboarding Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Customer Success Team Manager

monday.com
Greater NYC Area
1 week ago
+25
As a leader of a customer success team, you will be responsible for coaching, leading, and hiring a team in a fast-paced and rapidly changing environment. Our CSMs are in charge of the implementation, usage and retention of our work operating system. In this role, you will work closely with the Customer Success leadership to help build an elite team. We’re looking for our next exceptional leader with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.

Mid-Market Customer Success Manager

Asana
Greater NYC Area
1 week ago
+33
We're looking for a Customer Success Manager to help support and grow our Mid-Market customers. As an Asana CSM, you’ll partner closely with the Sales team to deploy Asana to new customers, help existing customers achieve desired outcomes through Asana, and continuously forge relationships across your large, complex customer base. You will serve as a lifeline to these customers over the course of their journey with Asana.

Customer Experience Advocate (French Fluency)

monday.com
Greater NYC Area
1 week ago
+25
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Customer Experience Advocate (3pm - 12am EST Shift…

monday.com
Greater NYC Area
2 weeks ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position with an 11am - 8pm shift that may include working on Saturdays.

Customer Experience Advocate (Portuguese Fluency)

monday.com
Greater NYC Area
2 weeks ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Customer Success Manager (Spanish Fluency)

monday.com
Greater NYC Area
2 weeks ago
+25
We are are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Experience Advocate (Japanese Fluency)

monday.com
Greater NYC Area
2 weeks ago
+25
We are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Experience Advocate (German Fluency)

monday.com
Greater NYC Area
2 weeks ago
+25
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Customer Success Manager

Northspyre
Greater NYC Area
2 weeks ago
+13
• Keep customers happy by being pleasant, friendly and helpful. • Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them new value. • Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre. • Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features. • Help write a Customer Success and On-boarding playbook that gives details instructions for future customer success hires so they can get up to speed quickly. • Help manage and respond to customer support tickets while determining a strategy to improve our processes. •Implement and on-board new clients by overseeing implementation team members who port over and review historical project data usually kept by customers in spreadsheets.

Customer Experience Advocate (11am - 8pm EST Shift…

monday.com
Greater NYC Area
3 weeks ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position with an 11am - 8pm shift that may include working on Saturdays.

Remote Customer Experience Advocate (Evening Shift…

monday.com
Greater NYC Area
3 weeks ago
+25
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Lead Agent/Operator

Invisible Technologies
Greater NYC Area
2 months ago
+15
The Lead Operators are the coordinators and problem-solvers on the Digital Assembly Line (DAL). They manage the Operators who are the frontline workers of the Digital Assembly Line. As its name implies, operators operate. Lead Operators coordinate and direct the work of Operators. Lead Operators are the Sergeants of the infantry that make up most of our workforce, doing work for clients, executing Process instructions, and organizing data.

Agent: Operator (Full-Time)

Invisible Technologies
Greater NYC Area
2 months ago
+15
An operator will communicate to the client according to the instructions of a process. Much of this communication is templated in a process, but it will stray from the instructions from time-to-time and the operator will need to create a unique response. When communicating to a client, an operator will have to write in the voice of the client’s synthetic Assistant, and not in the operator’s own voice.

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