NYC Tech Jobs and Startup Jobs

17

Technical Client Support Associate

VTS
Greater NYC Area
2 days ago
+35
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Business Operations Associate

Spruce
Greater NYC Area
1 week ago
+20
You’re an outcome focused, self-starter who sees the systems and processes behind everything. You thrive on the challenge of navigating a complex product and are able to use your analytical and collaborative skills to turn business problems into scalable solutions. You have an eye for detail, with experience documenting and streamlining processes simultaneously. When presented with a challenge you take the lead, engaging with the right people to execute. You think that the best results are delivered through teamwork and pride yourself on your ability to build and maintain strong stakeholder relationships.

Business Development Representative

Oden Technologies
Greater NYC Area
1 week ago
+27
As a Business Development Representative, you’ll be responsible for finding the best new growth opportunities for industrial IoT and analytics. You'll be the first point of contact for new and growing users interested in factory efficiency, and will develop key skills to effectively prioritize inbound leads, head up outbound campaigns, and establish business cases for new areas for growth. If you're hungry, analytical, persistent, and a great teammate, we want to hear from you.

Customer Experience Manager

Better.com
Greater NYC Area
1 week ago
+23
Customer experience is not always a top business priority in our industry, but at Better, it is core to our company. We’re building a world-class customer service organization -  one that combines highly effective processes and systems with a customer experience that people will rave about. We care deeply about our consumers and are dedicated to building an experience for them.  We are looking for someone to manage a team of Customer Experience Associates. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences. Someone who knows what world-class customer service looks like, and who is itching to be the driving force behind an amazing customer success team.

Customer Experience Associate (Entry)

Customer Experience Associate (Experienced)

Customer Success Manager

Rhino
Greater NYC Area
1 week ago
+27
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Drive retention and growth across multiple client segments by understanding their business needs and helping them succeed. Develop relationships with our partners and train various audiences on offering Rhino, including occasional travel for face to face meetings. Identify new opportunities for growth within clients and troubleshoot issues that occur. Assist in gathering client feedback, defining processes, and identifying best practices. Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio.

Client Advisor

VTS
Greater NYC Area
1 week ago
+35
As a Client Advisor, you will work with a diverse set of clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes. You will track usage and adoption, provide reports, insights and best practices on how they better the platform at an account level, (e.g., opportunities for workflow improvement, best practices and sharing these with clients) and proactively help them address account level product gaps or adoption issues. You will be a partner to the sales, implementation, and product teams to ensure a coordinated approach to customers. You will also partner closely with sales on upsells, expansions, and renewals. 

Customer Success Lead

Great Jones
Greater NYC Area
2 weeks ago
+25
Serve as a floor manager for a small team of CSRs. Respond to escalated customer support inquiries and assist fellow agents that need help.  Assist with documentation and build out of resources for the CSR team. Assist with team operations (i.e. scheduling, etc.). Work cross-functionally with our account management team to provide best-in-class support for our high-value candidates. Contribute to process and service quality improvement.

Senior Director of Customer Success

Doorkee
Greater NYC Area
2 weeks ago
+15
• Give Landlords and Leasing Staffs of our key accounts white glove service by ensuring Doorkee’s onboarding and launch are seamless and painless. • Oversee the creation of scalable solutions to evolve our system from medium-touch to low-touch. • Leverage empathy, strategic decision making, and various communication strategies and events, to educate, guide, and delight customers throughout the Doorkee process. • Hone our systemic processes to stay organized and proactive, but also be able troubleshoot issues on the fly, to keep our key accounts satisfied. • Collaborate regularly across the Doorkee team (product, engineering, sales, marketing, ops). • Get everyone you come in contact with excited about the Doorkee model and eager to use our platform.

Leasing Consultant

REZI
Greater NYC Area
2 weeks ago
+27
The leasing associate's main responsibility is to ensure every client receives an exceptional home search experience leading to applying for an apartment. By selling the value of the REZI process, you will play a critical role in driving business growth while expanding REZI’s mission of transforming the real estate industry. Success in this role is heavily influenced by a strong understanding of the nuances of of the diverse components of New York City, and a high level of time management skills and flexibility needed to respond to client needs. Warm and exuberant interpersonal skills are an indispensable element in the approach to selling in this role. The position includes the exciting opportunity to work cross-functionally with the Real Estate, Technology, Legal, and Finance teams to enhance the client experience. Some flexibility and weekend availability required. Real estate license is NOT required.

Customer Success - Operations Associate

Rhino
Greater NYC Area
2 weeks ago
+27
As a Partner Success Coordinator at Rhino, you’ll join a growing team that is transforming the future of renting. You will play an instrumental role in ensuring that all Rhino’s partners have a positive initial experience and quick access to Rhino services. You will be the glue that enables a partner to use Rhino at the technical level. 

Customer Success Manager (Onboarding Specialist)

Rhino
Greater NYC Area
2 weeks ago
+27
Understand and translate partner goals into action plans to ensure they begin offering Rhino quickly.  Present Rhino to large audiences of decision makers and end users, and train end users on how to effectively utilize Rhino.  Manage a portfolio of new partners, from ensuring their systems are configured properly to handling initial support inquiries. Collaborate with Sales, Marketing, and Integration teams to ensure smooth handoffs before and after onboarding. Identify new opportunities for growth within clients and troubleshoot issues that occur. Assist in gathering client feedback, defining processes, and identifying best practices. Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio. Track and maintain accurate client records and hit key onboarding milestones.

Buyer Success Associate, New York

SevenFifty
Greater NYC Area
2 weeks ago
+29
Become a power-user of the SevenFifty Buyer app. Offer support via email to all newly approved buyers in New York. Book in-person and remote meetings to help train buyers on our platform.  Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments. Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled. Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers. Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

Customer Success Manager

Latch
Greater NYC Area
3 weeks ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Executive Assistant

Get Covered
Greater NYC Area
1 month ago
+22
Job Description: We are a fully funded tech startup looking for administrative support for our CEO. This role will include (but not limited to)  preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Looking for someone with a “no job too small attitude,” a self-starter who is just as comfortable working in a team as they are working independently.

Community Lead

Lina
Greater NYC Area
1 month ago
+16
Responsible for managing member needs from the moment they sign up for membership -this may include orientation to space,  handling all initial questions, entering new members in applicable internal databases and software, setting up recurring payments and more.  Responsible for responding to any ongoing questions, concerns or requests relating to membership and use of Lina facilities. 

Relationship Manager

Knotel
Greater NYC Area
3 months ago
+37
The Relationship Manager is a critical long-term partner for our clients, responsible for increasing member retention rate and building trusted relationships between Knotel and members. They will drive success for strategic sales in day 2 of client lifecycle while capturing key learnings to scale Knotel products as a whole.

Community Operations

Nooklyn.com
Greater NYC Area
6 months ago
1. Community Managers: Projects, schedules, customer relations, training. 2. Growth: Hire/ train front office staff. 3. Storefronts: Ordering, checklists, logistics, inventory, purchasing. 4. Communication: Info flow for events, new developments, etc. 5. Liaison with Agents. 6. Workplace compliance.

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