NYC Tech Jobs and Startup Jobs

69

Customer Experience Associate (Remote)

Transfix
Remote
15 hours ago
+26
Play a vital role in coordinating our customers’ logistics directly with their facility partner by scheduling and rescheduling shipments. Find nimble solutions to shipment issues as they occur to ensure that we meet our customers’ needs in the face of any obstacles. Provide world-class service to our customers’ facilities by deeply understanding their operational requirements. Prioritize facility relationships to make us the digital broker of choice. Meticulously follow our standard operating procedures and contribute to their continuous improvement. Work as a team among the best in the business.

Carrier Success Associate (Remote)

Transfix
Remote
15 hours ago
+26
Deliver on our promise of freight visibility by training drivers and dispatchers on using our app, troubleshooting issues & updating status throughout the life of a shipment. Provide world-class service to our carriers by deeply understanding their operational requirements in order to provide an overall positive experience with carriers partners. Maintain constant communication with carrier throughout the life cycle of the shipment. Find nimble solutions to shipment issues real time to ensure that we meet our carriers and customers’ needs in the face of any obstacles. Prioritize carrier relationships to make us the digital broker of choice. Meticulously follow our standard operating procedures and contribute to their continuous improvement. Work as a team among the best in the business. Partner cross-functionally with our Account Management, Carrier Management, and Customer Support team as an advocate for our customers and carriers (trucking company) .

Remote Customer Experience Advocate

monday.com
Remote
15 hours ago
+25
We are looking for Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position with hours being 12pm - 9pm and may include working on weekends.

Director of Customer Success

Nylas
Greater NYC Area
1 day ago
+47
Nylas is looking for an intelligent, diligent, and results-driven individual to direct our Customer Success function. Hundreds of businesses rely on the Nylas APIs to power their products, and your role will be critical in ensuring their continued engagement and success. 

VP Client Growth

Cedar
Greater NYC Area
1 day ago
As a VP, Client Growth, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving strategy around partnership expansion opportunities, and collaborating with internal stakeholders from different departments to execute on client strategies.

Disputes Specialist

Current
Greater NYC Area
2 days ago
+22
As a Dispute Specialist, you’ll help us investigate member dispute claims, coordinate funds recovery with merchants, and resolve claims in accordance with Federal Regulations and network rules. The Disputes Specialist is an integral part of a high functioning team that promotes the conciliation and/or arbitration to resolve disputes and negotiations between consumers and the business. You will participate in risk initiatives, monitor fraud trends, and focus on financial recovery efforts in order to maintain reputational standing.

Director of Customer Experience

monday.com
Greater NYC Area
3 days ago
+25
In this role, you will work closely with CSM leadership to help build a team of elite Specialists. We’re looking for our next exceptional manager with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.

Customer Success Manager

Trustpilot
Greater NYC Area
3 days ago
+30
This individual has a proven track record of client retention and growth, is an expert in building consultative relationships and is responsible for ​ensuring that every Trustpilot customer has a knowledgeable, responsive and a personable main point of contact during their entire lifecycle. Ultimately, the CSM is responsible for renewing and expanding our current customer relationships, as well as fostering goodwill throughout the Trustpilot client-base and larger community which can come in the form of client referrals, testimonials, and case studies.

Customer Success Manager (Portuguese Fluency)

monday.com
Greater NYC Area
4 days ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Customer Success Manager

monday.com
Greater NYC Area
4 days ago
+25
We are opening a new office in NYC and looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Customer Experience Advocate (Spanish Fluency)

monday.com
Greater NYC Area
5 days ago
+25
We are are looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Client Partner - New York

Curalate
Greater NYC Area
5 days ago
Curalate is looking for seasoned SaaS sales people with a demonstrated ability to sell solutions (not products), close deals, crush quotas, play nice in the sandbox, and have the agility to thrive in a hyper-growth, early-stage environment. You'll be talking to digital marketers and e-commerce executives at some of the world's most notable brands and agencies and selling a product that helps these brands unlock the power of their images to grow engagement, traffic, and revenue. Most importantly, you love technology and have proven experience driving new business in SaaS software.

Client Support Engineer

Curalate
Greater NYC Area
5 days ago
As a Client Support Engineer (CSE) at Curalate, you will work directly with over 1,000 of the world’s most loved brands to troubleshoot and resolve complex technical issues, consult clients on a wide range of technical questions, and carry out operational work requests on their behalf. Client Support Engineers work cross-functionally with internal teams to drive strategic initiatives within our organization! This is a great opportunity to work hands on with clients and bridge the gap from end-user to product while flexing your technical muscle.

PCP Clinical Liaison

Quartet Health
Greater NYC Area
5 days ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Client Director - Financial Services

Unqork
Greater NYC Area
6 days ago
+47
No-code ability to develop user experience, workflows, rules and integration layer through configuration. Paper processing and data extraction digitization through heavy use of machine learning. Easy plug and play integration with internal systems and external data providers. Advanced analytics to provide insights on productivity and operational risk.

Client Director - Insurance

Client Analyst - Public Enterprise

Technical Training Manager

Client Director - Public Sector

Client Manager - Public Enterprise

Client Partner - Public Sector

Load 3 more jobs7 jobs at Unqork

Customer Success Manager

Latch
Greater NYC Area
6 days ago
+28
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Business Development Manager, LLF

LeafLink
Greater NYC Area
6 days ago
+21
LeafLink is seeking an experienced Enterprise Relationship Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Onboarding Success Manager

monday.com
Greater NYC Area
1 week ago
+25
We are looking for an Onboarding Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Customer Success Team Manager

monday.com
Greater NYC Area
1 week ago
+25
As a leader of a customer success team, you will be responsible for coaching, leading, and hiring a team in a fast-paced and rapidly changing environment. Our CSMs are in charge of the implementation, usage and retention of our work operating system. In this role, you will work closely with the Customer Success leadership to help build an elite team. We’re looking for our next exceptional leader with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.

Client Experience Manager

LeafLink
Greater NYC Area
6 days ago
+21
LeafLink seeks a Client Experience Manager to join our growing team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform. Your number one responsibility day-in and day-out is to delight our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will reflect LeafLink’s core values in all of your customer interactions.

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