NYC Tech Jobs and Startup Jobs

22

Customer Success Representative

Amplicare
Greater NYC Area
4 days ago
+15
Our growing company is seeking highly motivated Customer Success Representatives to join our "On-Demand Success" team who can quickly absorb and retain product and industry knowledge. Successful candidates should have the ability to think on their feet in a fast-paced environment, must love a challenge, and must be able to develop a working knowledge of Amplicare's core solutions. There will be plenty of opportunities for growth in this position after at least one year of proven success in the role.

Head of Customer Success

Eden Health
Greater NYC Area
4 days ago
+32
Eden Health is looking for a high-energy and innately driven customer success professional to be an integral leader of a growing account management and customer success team. You will lead a team of account managers to serve our customer base - showcasing the value of Eden’s services, reviewing contract performance, and handling customer requests. You and your team will work closely with HR and finance stakeholders to understand their business objectives and act as their trusted point of contact. You’ll also work cross-functionally with internal teams to help align our product roadmap and marketing materials with customer feedback. You will develop new account management and customer engagement strategies, and support new customer bases with dedicated account management including our commercial real estate partners. You will have significant autonomy and accountability in ensuring the successful servicing of our customers with significant upside potential tied to net revenue retention. You will be expected to understand our market, find creative ways to engage our customers and their employees, continually refine our customer success and account management playbooks, and amplify our value proposition to our customers. We want people who will go above and beyond to find opportunities for Eden Health to deepen its relationship with our customers. This role reports to the VP of Growth and Partnerships.

Client Success Manager

Gympass
Greater NYC Area
4 days ago
+41
The Client Success Manager will be responsible for managing the long term relationships with our clients in the United States. The ideal candidate is tech savvy, obsessed with process improvement, can balance multiple priorities and clients, and has a nose for value, building client strategies based off of data insights. This person will play a pivotal role in our United States growth, and will be eager to work cross-functionally with sales, product, finance, recruiting, operations and marketing, in a fast-paced organization that will allow you to thrive and grow.

Head of Client Success, B4B

Betterment
Greater NYC Area
1 week ago
+46
Develop the strategy and plan for the Relationship Management team, including gaining stakeholder buy-in to formalize process and improvement. Guide overall client on-boarding implementation of plans to ensure 100% happiness across assigned book of business. Partner daily with various internal teams to collaborate on the resolution of complex customer problems and issues. Serve as the escalation point for all client issues, and when necessary, coordinate with Legal. Build account plans to assist plan sponsor in achieving strong plan participation rate and actively support these efforts. Act as Betterment representative for 401(k) committees, providing critical insights and perspective to plan sponsors. Build strong relationships with Sales stakeholders to improve client handoff and support for top tier relationships. Assist Sales and Product Management teams in the development of client and industry profiles.

Media Supervisor

Outcome Health
Greater NYC Area
1 week ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Clinical Patient Caller RN (Per Diem Contract)

TrialSpark
Greater NYC Area
1 week ago
+20
As a clinical patient caller, you'll be responsible for managing patient relationships, building their trust with TrialSpark, and being a true patient advocate. You will assess patient eligibility for our current clinical studies, be a guide to the clinical trial process, and encourage long-term engagement with our patients. This position will be for 15 hours a week from our office in the Flatiron district, with the flexibility for you to set your own hours.

Primary Care Provider

Galileo
Greater NYC Area
1 week ago
+17
Lead our clinical team providing exceptional, personalized care to cohorts of medically complex, underserved Medicare/Medicaid patients. Drive ongoing iteration of our clinical model, with a focus on improving outcomes while decreasing wasteful costs. Partner with Galileo’s clinical specialists around conditions that have the greatest impact on our patient population—particularly behavioral health. Utilize and inform the development of new digital tools for patient communication, team collaboration, and clinical decision support.

Senior Manager of Customer Success

Amplicare
Greater NYC Area
1 week ago
+15
You have a deep passion for Customer Success and have a track record that shows your ability to move the needle in reducing churn, improving B2B SaaS platform customer engagement, and identifying account expansion opportunities. You have instituted the meticulous tracking of churn/retention rates, net promoter scores, customer effort scores, customer health scores, or similar metrics. Your strengths lie in hiring world-class team members, on-boarding, coaching, training, establishing quality customer communications (verbal and written) with consistency across team members, motivating, fostering an above-and-beyond team spirit, and retaining A+ team players. You have experience in organizing team members to service different types of customers well and profitably. You are strong in logic and are inquisitive and resourceful in uncovering customer behavior that are indicative of at-risk or expansion opportunities. You pride yourself as an extremely hard worker who leads from the front and by example, thinks innovatively to problem-solve and does what it takes to succeed. You are able to impart your energy and commitment to your team members. And, you embrace Amplicare’s mission to help patients by empowering healthcare providers such as pharmacists!

Head of Customer Experience

Lively
Greater NYC Area
1 week ago
+14
Lively is looking for a Head of Customer Experience to lead and grow our CX team, one that sits at the heart of delivering unparalleled hearing care to our customers. As the keeper of our customer’s happiness, you will represent the customer voice to internal teams and build a consistent, elevated experience for our customers at every interaction, from email to calls. You will scale a distributed team (50%+ remote) that can balance providing delightful support efficiently to our customers, and you will partner regularly with our Audiology, Inventory, Product, and Marketing teams. This role will report directly to the COO.

Customer Experience Manager

Better.com
Greater NYC Area
1 week ago
+23
Customer experience is not always a top business priority in our industry, but at Better, it is core to our company. We’re building a world-class customer service organization -  one that combines highly effective processes and systems with a customer experience that people will rave about. We care deeply about our consumers and are dedicated to building an experience for them.  We are looking for someone to manage a team of Customer Experience Associates. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences. Someone who knows what world-class customer service looks like, and who is itching to be the driving force behind an amazing customer success team.

Customer Experience Associate (Entry)

Customer Experience Associate (Experienced)

Engagement Manager

Flatiron Health
Greater NYC Area
2 weeks ago
+37
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

VP Client Growth

Cedar
Greater NYC Area
2 weeks ago
As a VP, Client Growth, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving strategy around partnership expansion opportunities, and collaborating with internal stakeholders from different departments to execute on client strategies.

Client Activation Manager

Gympass
Greater NYC Area
2 weeks ago
+41
Own the client relationship for new partnerships after the point of sale throughout the client lifecycle, including leading all client meetings/communications virtually and in person. Serve as the main point of contact for organizing, planning, and executing end-to-end implementation and onboarding events (on-site and virtual) for clients. Work closely with Client Success team to understand the clients' needs and deliver an event that exceeds their expectations, while accomplishing business objectives for Gympass. Coordinate logistics and project plan goals with the Field Activation team and onsite HR contacts, ensuring that expectations are met and client engagement is high. Train and onboard local Brand Ambassadors to communicate Gympass efficiently and professionally to potential clients for field events. Request from Design team pre/post event communications to ensure success.

Director, Client Success

Narrativ
Greater NYC Area
3 weeks ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Client Partner

Narrativ
Greater NYC Area
3 weeks ago
+20
Narrativ is looking to hire a Senior Growth Manager. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will collaborate with the Narrativ team and our Client teams to grow key accounts and acquire new clients for the platform, as well as working to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for advertisers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. You'll work directly with our clients and their stakeholders, really hone in on understanding their content, ROI and marketing goals and be a partner for them in building a strategy for execution. 

Customer Experience Agent

Lively
Greater NYC Area
3 weeks ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

PCP Clinical Liaison

Quartet Health
Greater NYC Area
3 weeks ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Customer Success, Lead Account Manager

Ripe
Greater NYC Area
1 month ago
+21
Act as the main point of contact for a portfolio of clients, communicating business amendments and client desires between the two parties. Improve and maintain client retention through regular contact, including feedback collection and specialized client celebration. Support the entire inbound sales process from first point of contact to contract negotiation and ongoing account management. Exude the values and mission of Ripe, alongside a warm personality and a passion for food and wellness. Build strong, long-lasting customer relationships. Maintain client preferences on our internal tech platform to ensure operations match the needs of our customers. Assist with the design and execution of the Ripe Customer Experience and other account management guidelines. Support event ideation and production for further client engagement. Forge and maintain brand partnerships with like-minded brands, wholesale and sponsorship. Manage written marketing content and propose digital marketing projects.

Director, Customer Success

Shapeways
Greater NYC Area
1 month ago
+38
Be responsible for the growth and LTV  of our most strategic global SMB and enterprise accounts. Build new and improve existing processes for managing accounts life cycle; within the complexities of our business. Develop dashboards for tracking account activities, customer health, forecasting renewals, expansions, and retention. Manage, coach, and mentor our global customer success team. Work cross-functionally and serve as the liaison between our team, our clients, and Shapeways management, product, support, marketing, and operations teams. Provide business insights to senior stakeholders; using data to help drive decision-making as it pertains to white glove customer service, customer retention, and increased sales.

Community Lead

Lina
Greater NYC Area
2 months ago
+16
Responsible for managing member needs from the moment they sign up for membership -this may include orientation to space,  handling all initial questions, entering new members in applicable internal databases and software, setting up recurring payments and more.  Responsible for responding to any ongoing questions, concerns or requests relating to membership and use of Lina facilities. 

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