NYC Tech Jobs and Startup Jobs

26

Customer Success Representative

Amplicare
Greater NYC Area
23 hours ago
+15
Our growing company is seeking highly motivated Customer Success Representatives to join our "On-Demand Success" team who can quickly absorb and retain product and industry knowledge. Successful candidates should have the ability to think on their feet in a fast-paced environment, must love a challenge, and must be able to develop a working knowledge of Amplicare's core solutions. There will be plenty of opportunities for growth in this position after at least one year of proven success in the role.

Head of Customer Success

Eden Health
Greater NYC Area
1 day ago
+32
Eden Health is looking for a high-energy and innately driven customer success professional to be an integral leader of a growing account management and customer success team. You will lead a team of account managers to serve our customer base - showcasing the value of Eden’s services, reviewing contract performance, and handling customer requests. You and your team will work closely with HR and finance stakeholders to understand their business objectives and act as their trusted point of contact. You’ll also work cross-functionally with internal teams to help align our product roadmap and marketing materials with customer feedback. You will develop new account management and customer engagement strategies, and support new customer bases with dedicated account management including our commercial real estate partners. You will have significant autonomy and accountability in ensuring the successful servicing of our customers with significant upside potential tied to net revenue retention. You will be expected to understand our market, find creative ways to engage our customers and their employees, continually refine our customer success and account management playbooks, and amplify our value proposition to our customers. We want people who will go above and beyond to find opportunities for Eden Health to deepen its relationship with our customers. This role reports to the VP of Growth and Partnerships.

Client Success Manager

Gympass
Greater NYC Area
1 day ago
+41
The Client Success Manager will be responsible for managing the long term relationships with our clients in the United States. The ideal candidate is tech savvy, obsessed with process improvement, can balance multiple priorities and clients, and has a nose for value, building client strategies based off of data insights. This person will play a pivotal role in our United States growth, and will be eager to work cross-functionally with sales, product, finance, recruiting, operations and marketing, in a fast-paced organization that will allow you to thrive and grow.

Director of Customer Success

HyperScience
Greater NYC Area
3 days ago
+37
We are growing at an extremely fast rate. The Director of Customer Success will work closely with the Director of Implementation and VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations in the US and our contract values are equally large. As a result we need a leader who can lead a team of CSMs responsible for partnering with executives at large companies to transform how they work.  

Media Supervisor

Outcome Health
Greater NYC Area
4 days ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Client Success Manager

Onna
Greater NYC Area
6 days ago
+13
Become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Serve as the trusted point of contact for Onna’s strategic key clients across the client lifecycle; on-boarding, adoption, advocacy and renewal. Coach clients to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient. Monitor Health Metrics, conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth, and help drive client references and case studies. Drive organic growth and expansion within assigned client accounts; proactively identify and facilitate additional revenue opportunities to enable clients to maximize their value. Partner internally with our tech team to optimize client implementations and resolve technical challenges, with the Sales team to advance account renewals and expansion, with the Marketing Team to create collateral and training materials, and with the product team to design ideal offering/features. Proactively identify accounts risks and develop mitigation plans (coordinating activities internally within Onna and externally with clients) to resolve. 

Clinical Patient Caller (Per Diem RN Contracted ro…

TrialSpark
Greater NYC Area
6 days ago
+20
As a clinical patient caller, you'll be responsible for managing patient relationships, building their trust with TrialSpark, and being a true patient advocate. You will assess patient eligibility for our current clinical studies, be a guide to the clinical trial process, and encourage long-term engagement with our patients. This position will be for 15 hours a week from our office in the Flatiron district, with the flexibility for you to set your own hours.

Primary Care Provider

Galileo
Greater NYC Area
1 week ago
+17
Lead our clinical team providing exceptional, personalized care to cohorts of medically complex, underserved Medicare/Medicaid patients. Drive ongoing iteration of our clinical model, with a focus on improving outcomes while decreasing wasteful costs. Partner with Galileo’s clinical specialists around conditions that have the greatest impact on our patient population—particularly behavioral health. Utilize and inform the development of new digital tools for patient communication, team collaboration, and clinical decision support.

Senior Manager of Customer Success

Amplicare
Greater NYC Area
1 week ago
+15
You have a deep passion for Customer Success and have a track record that shows your ability to move the needle in reducing churn, improving B2B SaaS platform customer engagement, and identifying account expansion opportunities. You have instituted the meticulous tracking of churn/retention rates, net promoter scores, customer effort scores, customer health scores, or similar metrics. Your strengths lie in hiring world-class team members, on-boarding, coaching, training, establishing quality customer communications (verbal and written) with consistency across team members, motivating, fostering an above-and-beyond team spirit, and retaining A+ team players. You have experience in organizing team members to service different types of customers well and profitably. You are strong in logic and are inquisitive and resourceful in uncovering customer behavior that are indicative of at-risk or expansion opportunities. You pride yourself as an extremely hard worker who leads from the front and by example, thinks innovatively to problem-solve and does what it takes to succeed. You are able to impart your energy and commitment to your team members. And, you embrace Amplicare’s mission to help patients by empowering healthcare providers such as pharmacists!

Head of Customer Experience

Lively
Greater NYC Area
1 week ago
+14
Lively is looking for a Head of Customer Experience to lead and grow our CX team, one that sits at the heart of delivering unparalleled hearing care to our customers. As the keeper of our customer’s happiness, you will represent the customer voice to internal teams and build a consistent, elevated experience for our customers at every interaction, from email to calls. You will scale a distributed team (50%+ remote) that can balance providing delightful support efficiently to our customers, and you will partner regularly with our Audiology, Inventory, Product, and Marketing teams. This role will report directly to the COO.

Head of Client Success

Onna
Greater NYC Area
1 week ago
+13
We’re looking for a Head of Client Success to lead our World-class team. This position will be responsible for defining and executing the success coverage model, defining specialization, driving client success outcomes, optimizing the client lifecycle, and measuring and enhancing effectiveness. The Head of Success will also own and iterate on the existing playbook and manage key strategic accounts.

Engagement Manager

Flatiron Health
Greater NYC Area
1 week ago
+37
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

VP Client Growth

Cedar
Greater NYC Area
2 weeks ago
As a VP, Client Growth, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving strategy around partnership expansion opportunities, and collaborating with internal stakeholders from different departments to execute on client strategies.

Client Activation Manager

Gympass
Greater NYC Area
2 weeks ago
+41
Own the client relationship for new partnerships after the point of sale throughout the client lifecycle, including leading all client meetings/communications virtually and in person. Serve as the main point of contact for organizing, planning, and executing end-to-end implementation and onboarding events (on-site and virtual) for clients. Work closely with Client Success team to understand the clients' needs and deliver an event that exceeds their expectations, while accomplishing business objectives for Gympass. Coordinate logistics and project plan goals with the Field Activation team and onsite HR contacts, ensuring that expectations are met and client engagement is high. Train and onboard local Brand Ambassadors to communicate Gympass efficiently and professionally to potential clients for field events. Request from Design team pre/post event communications to ensure success.

Customer Experience Agent

Lively
Greater NYC Area
2 weeks ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

PCP Clinical Liaison

Quartet Health
Greater NYC Area
2 weeks ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Open Level - Patient Experience Leader

TrialSpark
Greater NYC Area
2 weeks ago
+20
As the Senior Manager of Patient Experience, you will be responsible for building and leading our Patient Experience team. You will partner with leaders from across the company including Product, Medical, Data and Marketing to test, implement and ultimately drive conversion of patients from leads right the way through to completion of a study. 

CUSTOMER SUCCESS MANAGER

Aquant
Greater NYC Area
3 weeks ago
+13
The Customer Success Manager role is an amazing opportunity to join a flourishing organization and make an impact. You will leverage your technical background to play a critical client facing role ensuring our customers adopt and utilize the Aquant platform to its utmost capabilities. You will balance multiple tasks simultaneously by leveraging your interpersonal skills and highly organized acumen to provide an exceptional experience through onboarding and other after sales activities.

Network Growth Director

TrialSpark
Greater NYC Area
3 weeks ago
+20
As a Network Growth Director, you will be the face of TrialSpark - personally responsible for developing new executive relationships with large provider groups, establishing a robust pipeline, and ultimately driving new physician supply (closing contracts). Success in this role will enable TrialSpark to provide physicians with the opportunity to bring new treatment options to their patients. As a founding member of the team, you will shape the enterprise growth strategy and directly lead efforts to grow our business. 

Customer Success Manager

CB Insights
Greater NYC Area
3 weeks ago
+40
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include some of the world’s leading corporate Strategy and Innovation groups. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.

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