NYC Tech Jobs and Startup Jobs

94

Customer Success Representative

Amplicare
Greater NYC Area
23 hours ago
+15
Our growing company is seeking highly motivated Customer Success Representatives to join our "On-Demand Success" team who can quickly absorb and retain product and industry knowledge. Successful candidates should have the ability to think on their feet in a fast-paced environment, must love a challenge, and must be able to develop a working knowledge of Amplicare's core solutions. There will be plenty of opportunities for growth in this position after at least one year of proven success in the role.

Client Success Manager

Yotpo
Greater NYC Area
23 hours ago
+47
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.

Mid-Market Client Success Manager

Yotpo
Greater NYC Area
23 hours ago
+47
Identify and design short and long term strategies for our premium/diverse client base. Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing. Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas. Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments. Develop opportunities to help the business drive up-sells and renewals. Quarterly travel is anticipated for this position.

Technical Client Support Associate

VTS
Greater NYC Area
23 hours ago
+35
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Director of Client Engagement

Kin + Carta
Greater NYC Area
23 hours ago
+40
You are a trailblazer. You create opportunities for others. You are gritty and never give up. You never let things fall through the cracks. You can bridge the big picture with the intricacies of execution. You can hold an executive conversation with confidence. You have a passion for exploring, “What’s next?” and are highly motivated, productive and organized. You have the ability to build trust and rapport with stakeholders to understand the competitive landscape in a pursuit and connect the dots for the right support and craft a story to win.

Head of Customer Success

Eden Health
Greater NYC Area
1 day ago
+32
Eden Health is looking for a high-energy and innately driven customer success professional to be an integral leader of a growing account management and customer success team. You will lead a team of account managers to serve our customer base - showcasing the value of Eden’s services, reviewing contract performance, and handling customer requests. You and your team will work closely with HR and finance stakeholders to understand their business objectives and act as their trusted point of contact. You’ll also work cross-functionally with internal teams to help align our product roadmap and marketing materials with customer feedback. You will develop new account management and customer engagement strategies, and support new customer bases with dedicated account management including our commercial real estate partners. You will have significant autonomy and accountability in ensuring the successful servicing of our customers with significant upside potential tied to net revenue retention. You will be expected to understand our market, find creative ways to engage our customers and their employees, continually refine our customer success and account management playbooks, and amplify our value proposition to our customers. We want people who will go above and beyond to find opportunities for Eden Health to deepen its relationship with our customers. This role reports to the VP of Growth and Partnerships.

Customer Success Engineer

OwnBackup
Greater NYC Area
1 day ago
+24
Build trusting relationships with clients and their associates at all levels.  Work cross-functionally with multiple teams and customers. Engage customers from a technical management perspective -- identifying potential risks, working with customers to solve technical problems post-deployment. Work with Product and Marketing to educate customers on upcoming product releases, industry updates, and new threats. Partner with Sales, Professional Services, Customer Support, Marketing, Finance and Product Management to drive overall customer satisfaction. Proactively monitor and track contract usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues.

Client Success Manager

Gympass
Greater NYC Area
1 day ago
+41
The Client Success Manager will be responsible for managing the long term relationships with our clients in the United States. The ideal candidate is tech savvy, obsessed with process improvement, can balance multiple priorities and clients, and has a nose for value, building client strategies based off of data insights. This person will play a pivotal role in our United States growth, and will be eager to work cross-functionally with sales, product, finance, recruiting, operations and marketing, in a fast-paced organization that will allow you to thrive and grow.

VP Global Customer Success

Collibra
Greater NYC Area
1 day ago
+39
Reporting into our Chief Customer Officer, the Vice President of Global Customer Success will be responsible for leading our Customer Advisory Team. This includes scaling a team comprised of Customer Advisory Managers (CAMs) around the globe. As the leader of the Customer Success organization the goal of VP of Global Customer Success is to increase software value realization, retention, adoption and business expansion in our accounts. Given our subscription business model, this role is absolutely vital to our long-term success.

Renewals Specialist - Remote

Head of Customer Success

Teampay
Greater NYC Area
2 days ago
+25
As the Director of Customer Success at Teampay, you will lead a dynamic team that will provide a seamless on-boarding and ongoing support experience for Teampay customers. Collaboration will be key as you assist the marketing and product teams in the roll-out and management of customer documentation. As the organization scales, you will facilitate changes in processes while helping the team to embrace the growth of their roles.

Client Director - Insurance

Unqork
Greater NYC Area
3 days ago
+47
Cover Unqork’s prestigious insurance clients and grow the firm’s business with these clients by increasing their adoption of the platform. You will be directly interacting with senior client executives to understand their strategic business goals and help them design solutions to meet these goals by leveraging the Unqork platform. Oversee the flawless delivery of Unqork’s commitments to clients by overseeing the various internal teams across implementation, product, architecture, engineering, UX, and information security. Pioneer new business solutions and work with our teams to build them into Unqork’s offerings.

Client Analyst - Public Enterprise

Technical Training Manager

Client Director - Public Sector

Client Manager - Public Enterprise

Client Partner - Public Sector

Client Director - Financial Services

Load 3 more jobs7 jobs at Unqork

Customer Experience Advocate (3pm - 12am EST Shift…

monday.com
Greater NYC Area
3 days ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position with an 11am - 8pm shift that may include working on Saturdays.

Customer Success Manager

Celonis
Greater NYC Area
3 days ago
+31
Work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. Develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them. Assist customers in driving user adoption and change management within their organization. Build and maintain strong relationships with all key customer stakeholders. Monitor and report on the overall well-being of customers, tracking key health and usage indicators. Serve as a point of escalation for key customer issues and ensure swift resolution. Drive customer advocacy through case studies and references. Ensure high customer satisfaction and retention.

Director of Customer Success

HyperScience
Greater NYC Area
3 days ago
+37
We are growing at an extremely fast rate. The Director of Customer Success will work closely with the Director of Implementation and VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations in the US and our contract values are equally large. As a result we need a leader who can lead a team of CSMs responsible for partnering with executives at large companies to transform how they work.  

Client Success Manager

Stella Connect
Greater NYC Area
3 days ago
+32
The Client Services team is the backbone of Stella! We are a lean and mighty group that manages every company that uses Stella. We’re seeking a Client Success Manager to join our team and help drive client success for our roster of leading brands and retailers. You will be part of a fast-paced, passionate, and dedicated team tasked with growing Stella Connect at a rapid rate. The Client Services team is responsible for onboarding, training, supporting, engaging, and renewing clients across the company’s products. We truly have a “one team, one mission” mindset with everyone in the trenches focused on health and retention of our clients - which is proven in our best in class retention/growth metrics! 

Customer Success Manager

Smartling
Greater NYC Area
3 days ago
+18
The Smartling Customer Success team helps customers rapidly adopt and deeply leverage the Smartling solution. The team is responsible for the success of Smartling customers throughout their lifecycle and partners closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us. 

Head of Client Success, B4B

Betterment
Greater NYC Area
4 days ago
+46
Develop the strategy and plan for the Relationship Management team, including gaining stakeholder buy-in to formalize process and improvement. Guide overall client on-boarding implementation of plans to ensure 100% happiness across assigned book of business. Partner daily with various internal teams to collaborate on the resolution of complex customer problems and issues. Serve as the escalation point for all client issues, and when necessary, coordinate with Legal. Build account plans to assist plan sponsor in achieving strong plan participation rate and actively support these efforts. Act as Betterment representative for 401(k) committees, providing critical insights and perspective to plan sponsors. Build strong relationships with Sales stakeholders to improve client handoff and support for top tier relationships. Assist Sales and Product Management teams in the development of client and industry profiles.

Media Supervisor

Outcome Health
Greater NYC Area
4 days ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Customer Experience Advocate (Portuguese Fluency)

monday.com
Greater NYC Area
5 days ago
+25
We are looking for Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

Customer Success Manager (Spanish Fluency)

monday.com
Greater NYC Area
5 days ago
+25
We are are looking for another Customer Success Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

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