Support Team Project Manager
Noom is looking for a highly-motivated Project Manager for our Customer Experience Support Team that embodies our company mission of helping people live healthier lives through behavior change. As a key member of the team, you’ll be responsible for designing and implementing clearly defined processes across all Customer Support functions helping the larger team to implement them. You’ll drive key projects including the launch of new support channels for our customers, developing escalation paths, customer satisfaction survey processes and more. You’ll become a subject matter expert on the inner workings of the Customer Support organization. You’ll work across many functions including Support Operations, Customer Engagement, Learning and Development, Product Management, Data Operations to drive improved processes and projects that will enable an industry-changing customer experience. Your work will drive more loyal and happier customers.