NYC Tech Jobs and Startup Jobs

46

Head of Customer Experience

The Farmer's Dog
Greater NYC Area
1 day ago
+17
As the Head of Customer Service, you will lead this highly dynamic and motivated team as we strive to create a useful, delightful, and seamless experience for our customers and their pets. You will be leading, designing, and implementing cross-functional processes that map to, and help create, the ideal customer journey. You will be responsible for identifying the structure and foundation of the team and will build and execute our strategy for the next 3+ years by assessing current and future needs for the growth of the business. Whether partnering with marketing and operations to develop processes or acting on new opportunities, you will create a customer service culture that obsesses over creative problem-solving with a spirit of collaboration, empathy, and joy.

Machine Learning Engineer

KeyMe
Greater NYC Area
2 days ago
Our machine intelligence team is looking for a Machine Learning Engineer to help keep our thousands of robotic kiosks functioning correctly. Reporting to the Director of Machine Intelligence you will work on our computer vision applications including object classification, segmentation and localization. KeyMe engineering manages a massive surface area -- from kiosk touchscreen UX, to backend order management tools, to robotics and embedded systems, to data engineering and analysis. You’ll get to leverage your skills against a diverse problem set alongside smart, motivated colleagues who want to win. We offer an extremely broad range of engineering activities that ensure you’ll never be bored in your career. 

Remote Customer Experience Agent

Lively
Remote
2 days ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Remote Customer Experience Agent

Lively
Remote
2 days ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Experience Agent (Remote)

Lively
Remote
2 days ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Senior Data Analyst

Moda Operandi
Greater NYC Area
4 days ago
+48
The Senior Data Analyst works with the leads for the analytics function on the Analytics team at Moda Operandi. The ideal candidate is data-driven, with an ability to understand the bigger picture. This role is responsible for providing actionable insights that ultimately drive value. The Senior Data Analyst should be comfortable presenting those insights and recommendations to various individuals across the organization.

Senior Supply Chain Analyst

Director, Digital Merchandising

Looker BI Developer

Senior Data Engineer

Bread
Greater NYC Area
5 days ago
+38
We are seeking a Senior Data Engineer who will help lead the evolution of our data infrastructure and data analytics capabilities. You will build high quality, architecturally-sound systems that will transform how we can take advantage of our data. This includes data infrastructure and pipelines to support analytics and product, as well as our data science team. 

Data Analyst

Mulberry Technology
Greater NYC Area
6 days ago
+15
Design, implement and maintain reporting dashboards that track key business metrics and provide actionable insights. Conduct research to aid competitive price analyses. Improve internal data dissemination processes and strategies. Develop processes and systems to democratize data within the company. Conduct data analysis to make business recommendations (e.g. cost-benefit, forecasting, impact analysis). Develop and automate reports, iteratively build and prototype dashboards to provide insights at scale, solving for business priorities. Improve analytics practices and documentation. Suggest improvements in the tools and techniques to help scale the team and make it more efficient.

Director, Growth

Narrativ
Greater NYC Area
6 days ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy.

Director, Client Success

Narrativ
Greater NYC Area
6 days ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Client Partner

Narrativ
Greater NYC Area
6 days ago
+20
Narrativ is looking to hire a Senior Growth Manager. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will collaborate with the Narrativ team and our Client teams to grow key accounts and acquire new clients for the platform, as well as working to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for advertisers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. You'll work directly with our clients and their stakeholders, really hone in on understanding their content, ROI and marketing goals and be a partner for them in building a strategy for execution. 

Director, Global Logistics

Harry's
Greater NYC Area
6 days ago
+37
This individual is charged with developing and deploying a centralized, standardized, and globally optimized inbound and outbound logistics network in order to minimize total system cost and maximize profitability while delivering superior customer service. The position will require a full cross functional approach, developing plans and metrics that are aligned with business goals and objectives creating value for our customers. 

Growth Analytics Lead

IT Support Specialist

Sr. Director, Credit and Fraud Risk

Bread
Greater NYC Area
6 days ago
+38
Reporting to the senior management team and leading a team of data scientists and operational analysts, you will have a hands-on role in all aspects of Credit and Fraud Risk management—from underwriting to term and credit limit assignment to managing relationships with critical external vendors and internal stakeholders.  If you have a passion for all things Risk with a track record of leadership and results who likes to get things done by engaging in teamwork, is not afraid to dive in hands-on, and is excited by the challenges that come with life at a fast-growing FinTech startup, you’ve come to the right place.

Customer Experience Agent

Lively
Greater NYC Area
1 week ago
+14
Getting people the hearing care they need is a challenging task and, as a Customer Experience Agent at Lively's NYC office, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Director of Business Intelligence

MealPal
Greater NYC Area
1 week ago
+30
As Director of Business Intelligence at MealPal, you will drive meaningful insights to help inform the business. You will work closely with stakeholders from throughout the organization to monitor and manage weekly and monthly KPIs, You will build reports, dashboards and models to ensure we use data to make impactful business decisions.

Customer Experience Associate

Mulberry Technology
Greater NYC Area
1 week ago
+15
As a Customer Experience Associate at Mulberry, you will play a critical role in providing best-in-class support to our customers and will serve as the frontline in their interactions with our brand. A typical day will consist of responding to customer support emails, educating customers on our product (via live chat and inbound calls), and using data to build out consistent best practices for customer support.

Director of Revenue Operations

Clyde
Greater NYC Area
1 week ago
+26
Reporting to the VP of Growth, the Director of Revenue Operations supports functions essential to sales productivity. This individual will work to drive the overall growth of the organization by improving sales force effectiveness and working closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization. The Director of Revenue Operations will build a foundation for excellence by reinforcing strategy with metrics, infrastructure, business processes, best practices, budgeting, analysis, and reporting. The ideal candidate will be a results-oriented professional with proven analytical skills and experience managing the functions essential to sales force productivity and end-to-end marketing optimization.

Director of Customer Success & Support

Clyde
Greater NYC Area
1 week ago
+26
We are looking for a talented Director of Success & Support with 5+ years as CSM or similar role and 2+ years managing a team, with a positive, problem-solving attitude to join our rapidly growing team in New York. You'll love working with us if you're excited by growth, you embrace responsibility and love to take on new challenges. This team member will help build our entire onboarding, improvement, and success strategy, working directly with the leadership team and immediately managing a growing team.

Logistics Manager

LeafLink
Greater NYC Area
1 week ago
+21
LeafLink is seeking an experienced operations manager to join a brand new line of business at LeafLink. In this role, you will spearhead the operations of new LeafLink offerings that set the supply chain standards for the cannabis industry’s. As the operations manager, you will ensure the successful management and execution of the day-to-day operations to create an amazing delivery experience for our brands and retailers. This role will require you to constantly assess operational metrics to identify process improvements, cost savings initiatives and customer pain points. The breadth of this role requires that you have the desire to understand the high level strategy and ability to execute on the low-level details. Likewise, you will need the ability to communicate across a wide stakeholder group that spans from our executive team to our product partners. This role, and industry, necessitates a self-starter who enjoys a very fast pace, and can juggle many tasks and deadlines. 

Client Experience Manager

LeafLink
Greater NYC Area
1 week ago
+21
LeafLink seeks a Client Experience Manager to join our growing team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform. Your number one responsibility day-in and day-out is to delight our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will reflect LeafLink’s core values in all of your customer interactions.

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