Director, User Research
Greater NYC Area
1 day ago
Lead the Product Design User Research team at Peloton.
The team’s research purview extends across all of Peloton’s engagement Products: Peloton Bike, Tread, App (TV, iOS, Android, Web), Studio (User and Instructor apps), and Content Management tools – as well as any future software and hardware products and experiences we may build.
The team completes research covering problem exploration, understanding Member needs and goals, concept testing, software feature user testing, human factors and ergonomics, content experience, and more – extending beyond software design and answering tactical and strategic questions - from usability to where we should be investing.
The team completes research using a variety of methodologies, including both moderated and unmoderated in-person and remote testing, human factors evaluations, concept testing, surveying, video diaries and photo ethnographies, cognitive walkthroughs, contextual inquiries, focus groups, et. al.
The team primarily completes research with existing Members, but also prospective Members at times. The team also occasionally leads research to understand users across Peloton’s international markets.