Director, Customer Success
Greater NYC Area
1 month ago
Be responsible for the growth and LTV of our most strategic global SMB and enterprise accounts.
Build new and improve existing processes for managing accounts life cycle; within the complexities of our business.
Develop dashboards for tracking account activities, customer health, forecasting renewals, expansions, and retention.
Manage, coach, and mentor our global customer success team.
Work cross-functionally and serve as the liaison between our team, our clients, and Shapeways management, product, support, marketing, and operations teams.
Provide business insights to senior stakeholders; using data to help drive decision-making as it pertains to white glove customer service, customer retention, and increased sales.