Greater NYC Area
2 weeks ago
Manage customers through their entire life cycle, including: fulfillment, scheduling, customer communication, day-of-delivery troubleshooting, mid-subscription needs, and end of subscription options.
Track commonly asked questions, concerns, and customer feedback, which are used by the CX team to drive product improvements.
Learn and deeply understand the Feather service, cost structure, and logistics.
Keep CRM database up to date with detailed notes and price changes.
Coordinate any building requirements with the customer (COI, elevator reservation, etc).
Troubleshoot daily operations with the delivery team and customers.