Cloud Applications Administrator
1 week ago
Responsible for standard configuration, user administration, security, workflow, data management and integrations for applications such as Okta, Slack, DocuSign, Five9, ServiceNow, Jira and Confluence.
Manage configuration of new SaaS systems in Okta to streamline delivery of services to the user community.
Work with key stakeholders on implementing new SaaS applications with SAML, provisioning, deprovisioning and proper security roles.
Lead meetings and document agenda tasks / notes with various stakeholders, aid in translating business requirements into technical requirements.
Assist in setting up Service Level Agreements (SLAs) and monitor SLA workflows.
Create and track ticketing requests, answer technical and application configuration questions as needed.
Assist in troubleshooting patch and release management issues with an understanding of third party software integrations.
Experience with Apple and Windows desktop OS, server and database technology.
Develop and maintain system processes and documentation mapping contract entitlements to access rules, utilizing an understanding of directory system attributes and functionality.