NYC Tech Jobs and Startup Jobs

46

Technical Client Support Associate

VTS
Greater NYC Area
1 day ago
+38
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Strategic Sourcing Manager- Mechanical

Peloton
Greater NYC Area
1 day ago
+27
At Peloton, Strategic Sourcing Managers collaborate with Engineering teams to ensure we have a high quality, cost effective supply base that is able to also deliver components to meet our production demand. As a Sourcing Manager, you will serve as the primary contact for internal teams and external partners/suppliers for sourcing and procurement. You'll identify key mechanical components, identify potential suppliers and build consensus cross functionally to qualify those suppliers. You'll lead and support the development, implementation and management of global strategies to provide Peloton with optimal flexibility, quality, and supply assurance. Working closely with Product Management, Hardware/ Software Engineering, Industrial Design, Quality Engineering and Operations teams, you will manage and maintain long-term supplier relationships. The role will be based out of Peloton's NY HQ.

Administrative Assistant

Senior Associate, Internal Audit

Senior Manager, Internal Audit

Director, Enterprise Operations

Engineering Manager, Developer Tools

Director of Business Operations

Senior Site Reliability Engineer

Service Design, Technical Support Analyst

Senior Manager, ODM

Director, Sourcing

Client Platform Engineer

Staff Engineer: Full-Stack (E-commerce)

Tech Lead- Full-Stack (E-commerce)

Associate Integrations Engineer

Site Reliability Engineer (Remote)

Principal Enterprise Architect

Manager, Inventory Operations

Software Engineer, Leaderboard

Analyst, Finance Transformation

Load 10 more jobs20 jobs at Peloton

Senior/Staff Software Engineer - Full Stack/Backen…

Policygenius
Greater NYC Area
1 day ago
+37
As a Senior Software Engineer you will be designing and implementing product features, pairing with and mentoring other software engineers, and researching the next wave of technology to bring into the fold. At Policygenius, senior engineers are adaptable technical leaders who are at the core of each team.

Manager, Customer Success - Life Insurance

Senior/Staff Software Engineering - Fullstack (Mobile)

Senior Application Security Engineer

Platform Engineering Manager

Site Reliability Engineer

Quality and Training Manager

Manager, Strategy & Operations

Director of Strategy & Business Operations

Load 5 more jobs9 jobs at Policygenius

Frontend Engineer, Generative Design

Sidewalk Labs
Greater NYC Area
2 days ago
+42
You will be a key member of Sidewalk’s generative design team, helping build a product that solves complex problems in urban design, masterplanning, and real estate development. Our generative design team is committed to radically improving the quality of urban life through better digital design tools — and we’re bridging the urbanist-technologist divide by combining expertise in machine learning, optimization and cloud computation with a nuanced understanding of why and how the design of a city’s physical form matters.

Head of Customer Experience

The Farmer's Dog
Greater NYC Area
2 days ago
+17
As the Head of Customer Service, you will lead this highly dynamic and motivated team as we strive to create a useful, delightful, and seamless experience for our customers and their pets. You will be leading, designing, and implementing cross-functional processes that map to, and help create, the ideal customer journey. You will be responsible for identifying the structure and foundation of the team and will build and execute our strategy for the next 3+ years by assessing current and future needs for the growth of the business. Whether partnering with marketing and operations to develop processes or acting on new opportunities, you will create a customer service culture that obsesses over creative problem-solving with a spirit of collaboration, empathy, and joy.

Associate Director, Global IT

Knotel
Greater NYC Area
2 days ago
+37
End to end, full accountability for all aspects of IT across the various global markets. This includes corporate IT, overseeing build-outs and IT operations for client workspaces. Partnering with business stakeholders to deliver IT solutions and services aligned with the business vision and mission objectives. Oversee, define and drive IT strategy and roadmap to deliver stable, predictable and cost effective (to budget) IT services. Developing and maintaining strong relationships across all functions of the business, with local and global stakeholders, and establishing credibility and expertise across the Leadership Team.  Managing an exceptional IT service client team across global cities that really delivers for Knotel and its clients.  Establishing and maintaining strong strategic partnerships with vendors and service suppliers.  Build processes and systems that meet long-term needs and scale appropriately. Envision and actualize long-term goals while managing day to day activities.

Customer Support Manager

Fluent, Inc.
Greater NYC Area
2 days ago
+32
The Customer Support Manager is responsible for ensuring customer-related requests are answered seamlessly and effectively. This is a “hands-on” position where you’ll be jumping in to answer tickets (where needed) while working closely with our product team in order to create an exceptional customer fulfillment experience. You’ll be helping to craft the operational process and procedures designed to move our Customer Support Team to the next level. The ideal candidate for this role has a proven track record and passion for creating, supporting and influencing engaging customer experiences. Someone who is motivated to be the driving force behind an amazing customer success team. Ideally, you’ve had solid experience with technical support/service while working collaboratively with internal stakeholders (including; web-product development, compliance, and sales/account management).

Application Security Engineer

Teachable
Greater NYC Area
2 days ago
+46
As a member of our Infrastructure & Information Security pod, you will support our cloud infrastructure by developing tools, building services, and providing consultative services to our engineering teams. You will be a key part in safeguarding our creators who entrust Teachable with their content every day. You’ll plan and carry out security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks. 

CX Product Specialist

Audicus
Greater NYC Area
2 days ago
+27
The CX Product Specialist position is a mix of customer support, operations, logistics and user experience functions, all of which are vital to the success of Audicus. This opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup and become an instrumental part of the company. Audicus strives to help those with hearing loss lead more connected and empowered lives and as a product specialist, you’ll have the opportunity to make a positive impact on a daily basis. This role owns the post-sale journey of our customers and focuses on developing relationships, providing support and problem solving issues. You will work side-by-side with our sales, operations, business development and marketing teams to ensure we are providing each customer with a best in class hearing health experience.

Customer Experience Agent (Remote)

Lively
Remote
3 days ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Associate Director, Customer Experience

DoubleVerify
Greater NYC Area
3 days ago
+31
As Associate Director, Customer Experience you will own the end-to-end vision, user experience and workflow for DV’s Pinnacle platform. This platform is used daily by hundreds of buy and sell side clients and internally by various teams to support customer needs including self-service activation tools and analytics. You are passionate about building products that customers love and have a proven track record of feature delivery in a product management capacity. You have a deep affinity for workflow efficacy and take pride in your skills to successfully translate complex concepts and dependencies to a visual interface that supports a wide array of end users. You also have experience leading strategic discussions and driving requirements with UI/UX teams, and can comfortably assess and discuss the impact of design choices on technical architecture and vice-versa.

Internal Systems Operations Manager

Director of Business Development, Operations

Prizeout
Greater NYC Area
3 days ago
+17
WHAT IS PRIZEOUT? Prizeout is a first-in-class solution that offers innovative alternative methods to the traditional cash-out process. We connect brands that are looking to acquire and retain customers with platforms that have users who are looking to withdraw funds. WHY PRIZEOUT? At Prizeout, you will be able to make an immediate impact at an early-stage start-up with the unique opportunity to grow with us by joining at an exciting time. We

Operations Manager, Product and Technology

Better.com
Greater NYC Area
3 days ago
+23
The Product and Engineering teams at Better consists of about 100 engineers and 20 product managers. Together they are responsible for the end to end experience getting a loan at Better.com, as well as all the things behind the scenes automating and structuring the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions. The Product Operations Manager role will work with the Product, Design and Engineering teams along with their stakeholders to strengthen product feedback loops, operationalize processes and products, and to scale knowledge across the organization. As the team grows rapidly (we've grown >3x in last year) we want someone to focus on the product development process as if it were a product itself. Some examples of things you might be working on:

IT Systems Administrator

IT Systems Technician

Manager, Strategy & Special Operations

Operations Associate

Customer Experience Manager

Customer Experience Associate (Entry)

Operations Strategy Manager

Processing Expert Manager

Manager, Business Operations: Real Estate

Load 6 more jobs10 jobs at Better.com

Sr. Director, Commercial Operations - North Americ…

The Trade Desk
Greater NYC Area
3 days ago
+22
The Sr Director, Commercial Operations will manage all commercial operations for The Trade Desks North American business. As a member of a global team this role will hold responsibility for managing the executive stakeholders that oversee the Sales and Client Service teams. You will hold accountability for the functioning and continued development of operational commercial processes across the region and for integrating those functions into a broader global structure. Considered an integral part of the leadership team you will utilize this influence to drive results and deliver outcomes, frequently abstracting from regional planning to deliver and collect best practice insights across regions. Keeping the pulse on organizational capabilities you will deliver direction, vision and leadership for necessary changes.  

GM, Commercial Operations

IT Support Analyst

Lead GM, Client Strategy

Director of Media Trading

Lead Trading Strategy Director

Load 2 more jobs6 jobs at The Trade Desk

Director, Customer Success

Shapeways
Greater NYC Area
4 days ago
+38
We are looking for a dynamic, creative, and intelligent leader; team player that thrives in a fast-paced, innovative working environment and is passionate about customer happiness, relationship building, and increasing customer satisfaction through data-driven approaches. While we value anyone with passion and talent for customer success, for this specific role we are looking for candidates with a proven track record in building and scaling customer success teams. As we enter the next era of Shapeways, this is an amazing time to join our leadership team and be part of building our path to success. Ideally, you’d be located or willing to locate to the Greater New York City area but we can be flexible for a fully remote leader for the right candidate.

Senior Software Engineer - Back End

Teachable
Greater NYC Area
4 days ago
+46
As a senior technical leader of our technology team, you will be responsible for designing and building key components of a system that impacts thousands of creators and millions of students. As our team continues to grow, your experience will be essential in ensuring that we hit our company targets and continue to improve the supportive engineering culture we already have here. You will help define our roadmap and the best execution strategy to drive the progression of our stack and our team at large.

Client Services Operations Manager

Yotpo
Greater NYC Area
6 days ago
+47
As a CLIENT SERVICES OPERATIONS MANAGER at Yotpo, you will focus on process, performance, efficiency and strategy. You’ll succeed in and enjoy this role if you rely on quantitative and qualitative analysis to identify problems. You will be responsible for designing, building and monitoring the day-to-day processes and infrastructure accordingly for Yotpo's customer success, technical support, account management and professional services teams, creating a tangible impact on the broader company. 

Client Partner

Narrativ
Greater NYC Area
1 week ago
+20
Narrativ is looking to hire a Senior Growth Manager. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will collaborate with the Narrativ team and our Client teams to grow key accounts and acquire new clients for the platform, as well as working to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for advertisers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. You'll work directly with our clients and their stakeholders, really hone in on understanding their content, ROI and marketing goals and be a partner for them in building a strategy for execution. 

Client Experience Manager

LeafLink
Greater NYC Area
1 week ago
+21
LeafLink seeks a Client Experience Manager to join our growing team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform. Your number one responsibility day-in and day-out is to delight our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will reflect LeafLink’s core values in all of your customer interactions.

Customer Experience Associate

Mulberry Technology
Greater NYC Area
1 week ago
+14
As a Customer Experience Associate at Mulberry, you will play a critical role in providing best-in-class support to our customers and will serve as the frontline in their interactions with our brand. A typical day will consist of responding to customer support emails, educating customers on our product (via live chat and inbound calls), and using data to build out consistent best practices for customer support.

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