NYC Tech Jobs and Startup Jobs

48

Director of Customer Success

Narmi
Greater NYC Area
3 hours ago
+30
We are seeking a a leader to help manage Narmi's customer relationships. This person will have comfort in interacting with both C-suite stakeholders as well as operational stakeholders. You will bring a product-focused mindset to Customer Success and be obsessed with Narmi customers experiencing the highest level of success from our platform. You'll start by playing both a strategic and individual contributor role, and hire a team over time as Narmi continues to grow.

Director, Customer Experience Operations

The Farmer's Dog
Greater NYC Area
4 hours ago
+17
As the Director of CX Operations, you will scale and lead our customer experience team to achieve the highest levels of customer issue resolution through delightful, timely, and professional communications with customers. You will have accountability for leading the day-to-day operations of our Customer Experience team as it grows from ~80 individuals to 150+ associates in the next year. With your leadership, the Customer Experience team will continue to meet or exceed both team and individual goals in a highly productive and engaged environment. Ultimately, we want to become the most beloved pet care brand in the world, and this position will play a critical role in helping us get there.

Chief Operating Officer

Yieldmo
Greater NYC Area
5 hours ago
+33
As Chief Operating Officer, you will lead and manage the cross functional teams responsible for platform efficiency, tech-operations workflow and operational excellence. In this high-profile role, you will drive the reorganization of teams, processes, workflows that will deliver reliable, scalable output in an evolving ecosystem processing real-time, high volume transactions and data sets. The ideal profile is a veteran technologist with strong business acumen with a passion for analytical problems and process driven execution.

VP, Data Solutions & Customer Success

Yieldmo
Greater NYC Area
5 hours ago
+33
We’re looking for an analytics & operations rock star who can own driving our attention analytics product. As the VP of Data Solutions you own getting the most out of Yieldmo’s massive data set to bring the right products to market for publishers, brands and agencies. You will bring the voice of the customer and a deep knowledge of marketing analytics to bear in bringing the most relevant analytics product to market. the VP of data solutions is a strategic partner to our clients by listening to their needs, evangelizing for those needs inside the organization and delivering exceptional customer experiences to make and keep happy clients for all of Yieldmo’s offerings. As an internal champion of the Attention Analytics product, the VP of data solutions will orchestrate cross-functional efforts between marketing, sales, product and tech to deliver market leading products.

Principal Security Operations Engineer

Gemini
Greater NYC Area
16 hours ago
+29
Gemini is looking for a Senior Security Operations Engineer to join our growing information security team. In this role, you will be part of a team responsible for building and automating detection and response solutions, developing unique and creative detection mechanisms, monitoring security events, and responding to any incidents. 

Site Reliability Engineer (SRE)

Technical Operations SRE

Network Engineer

Trading Systems Engineer

Technical Operations SRE Lead

Load 2 more jobs6 jobs at Gemini

Director of Media Trading

The Trade Desk
Greater NYC Area
17 hours ago
+22
We’re looking to build out our Trading team with individuals who get excited about developing and executing client onboarding plans that ensure their advertising campaign success. This entails training and mentoring customers on how to achieve their objectives through real-time bidding with our cutting-edge buying platform. We work closely with the Account Management teams to study campaign performance data, identify areas for improvement, and implement enhancements to drive business.

Lead Trading Strategy Director

Sr. Director, Commercial Operations - North America

GM, Commercial Operations

Lead GM, Client Strategy

Load 1 more jobs5 jobs at The Trade Desk

Administrative Assistant

Peloton
Greater NYC Area
22 hours ago
+27
As a Software Architect, you’ll work across multiple organizations and teams that oversee a variety of products and applications that Procore customers use to manage construction projects from inception to completion. To be successful in this role, you must be able to navigate Engineering, Product, and Business teams to build and drive your architectural vision. You’ll leverage your strong communication skills to share your vision, ideas, and instruction with other leaders and levels of individual contributors across the company.

Senior Associate, Internal Audit

Senior Manager, Internal Audit

Security Site Reliability Engineer

Director of Business Operations

Senior Site Reliability Engineer

Build Systems Engineer - CI/CD (Security)

Senior Build Systems Engineer - CI/CD

Strategic Sourcing Manager- Mechanical

Director, Sourcing

Senior Firmware Engineer

Senior Manager, ODM

Client Platform Engineer

Analyst, Finance Transformation

Director, Enterprise Operations

Service Design, Technical Support Analyst

Manager, Inventory Operations

Load 10 more jobs17 jobs at Peloton

Agency Development Director

Integral Ad Science
Greater NYC Area
1 day ago
+47
As a thought leader to the industry, the Agency Development Director will work collaboratively with leadership to educate and evangelize IAS's capabilities. This is a unique opportunity to work in a fast-paced entrepreneurial environment backed by an established technology company with global brand recognition.

Quality and Training Manager

Policygenius
Greater NYC Area
1 day ago
+37
Design, develop, implement and facilitate training and development programs to support the P&C Sales, Case Management, Success and Experience teams across offices. Expand on existing programs for new hires, including operations-specific training on systems, policies and procedures, methodologies and customer service. Design and roll out a new learning approach for our P&C Ops organization utilizing our learning management system. Prepare and conduct assessments of our frontline operations teams to measure training effectiveness, retention, and performance . Track training participant results, satisfaction, and performance; identify opportunities for improvement in collaboration with leadership. Partner with and develop training "champions" to assist with best practices information collaboration and sharing. Assist teams with proper goal-setting strategies for career and personal development.

Manager, Strategy & Operations

Director of Strategy & Business Operations

Platform Engineering Manager

Site Reliability Engineer

Load 1 more jobs5 jobs at Policygenius

Retail Customer Development Manager, Club

Harry's
Greater NYC Area
2 days ago
+37
The Retail Customer Development Manager will play a critical role in cultivating meaningful relationships, both internal and external, to unlock new financial opportunities. This customer-facing position will be responsible for managing a portion of our club channel partnership, developing thoughtful strategies to take our business to the next level. Additionally, this position will play an important role in navigating complex project plans in conjunction with R&D and Distribution to deliver on time against existing and new timelines.

Senior Manager, Enterprise Systems

Head of IT

KeyMe
Greater NYC Area
2 days ago
Lead large IT projects, including the design and deployment of new IT systems and services. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Help define IT infrastructure strategy, architecture, and processes. Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs. Assess vendors and develop test strategies for new hardware and software. Troubleshoot hardware and software issues related to internal IT. Lead security audits of access to core systems and physical security reviews. Asset management. Office networking. Desktop support.

Customer Success Representative

Haven Life
Greater NYC Area
3 days ago
+46
Effectively manage incoming chats, emails, and calls. Educate potential customers on our product and process. Understand our customer’s challenges and identify scalable and effective solutions. Focus on process improvement and operational efficiency. Meet and exceed team goals around customer satisfaction and internal SLA’s. Take ownership and stay composed when interacting with upset clients. Conduct research and work cross-team to resolve customer issues and feature requests. Strong passion for the voice of the customer.

Technical Client Support Associate

VTS
Greater NYC Area
5 days ago
+38
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Head of Customer Experience

The Farmer's Dog
Greater NYC Area
6 days ago
+17
As the Head of Customer Service, you will lead this highly dynamic and motivated team as we strive to create a useful, delightful, and seamless experience for our customers and their pets. You will be leading, designing, and implementing cross-functional processes that map to, and help create, the ideal customer journey. You will be responsible for identifying the structure and foundation of the team and will build and execute our strategy for the next 3+ years by assessing current and future needs for the growth of the business. Whether partnering with marketing and operations to develop processes or acting on new opportunities, you will create a customer service culture that obsesses over creative problem-solving with a spirit of collaboration, empathy, and joy.

Associate Director, Global IT

Knotel
Greater NYC Area
6 days ago
+37
End to end, full accountability for all aspects of IT across the various global markets. This includes corporate IT, overseeing build-outs and IT operations for client workspaces. Partnering with business stakeholders to deliver IT solutions and services aligned with the business vision and mission objectives. Oversee, define and drive IT strategy and roadmap to deliver stable, predictable and cost effective (to budget) IT services. Developing and maintaining strong relationships across all functions of the business, with local and global stakeholders, and establishing credibility and expertise across the Leadership Team.  Managing an exceptional IT service client team across global cities that really delivers for Knotel and its clients.  Establishing and maintaining strong strategic partnerships with vendors and service suppliers.  Build processes and systems that meet long-term needs and scale appropriately. Envision and actualize long-term goals while managing day to day activities.

Customer Support Manager

Fluent, Inc.
Greater NYC Area
6 days ago
+32
The Customer Support Manager is responsible for ensuring customer-related requests are answered seamlessly and effectively. This is a “hands-on” position where you’ll be jumping in to answer tickets (where needed) while working closely with our product team in order to create an exceptional customer fulfillment experience. You’ll be helping to craft the operational process and procedures designed to move our Customer Support Team to the next level. The ideal candidate for this role has a proven track record and passion for creating, supporting and influencing engaging customer experiences. Someone who is motivated to be the driving force behind an amazing customer success team. Ideally, you’ve had solid experience with technical support/service while working collaboratively with internal stakeholders (including; web-product development, compliance, and sales/account management).

Staff Systems Engineer

Integral Ad Science
Greater NYC Area
6 days ago
+47
As a talented Staff Systems Engineer in this critical role, you will join and provide technical leadership to our Operations team running all of the global infrastructure as well as interface with other teams to guide our growth. With our extreme rates of traffic and growth and partnering with some brilliant developers and data scientists, you will be challenged to continuously learn and make clever use of cutting edge technology.

CX Product Specialist

Audicus
Greater NYC Area
1 week ago
+27
The CX Product Specialist position is a mix of customer support, operations, logistics and user experience functions, all of which are vital to the success of Audicus. This opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup and become an instrumental part of the company. Audicus strives to help those with hearing loss lead more connected and empowered lives and as a product specialist, you’ll have the opportunity to make a positive impact on a daily basis. This role owns the post-sale journey of our customers and focuses on developing relationships, providing support and problem solving issues. You will work side-by-side with our sales, operations, business development and marketing teams to ensure we are providing each customer with a best in class hearing health experience.

Customer Experience Agent (Remote)

Lively
Remote
1 week ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Associate Director, Customer Experience

DoubleVerify
Greater NYC Area
1 week ago
+31
As Associate Director, Customer Experience you will own the end-to-end vision, user experience and workflow for DV’s Pinnacle platform. This platform is used daily by hundreds of buy and sell side clients and internally by various teams to support customer needs including self-service activation tools and analytics. You are passionate about building products that customers love and have a proven track record of feature delivery in a product management capacity. You have a deep affinity for workflow efficacy and take pride in your skills to successfully translate complex concepts and dependencies to a visual interface that supports a wide array of end users. You also have experience leading strategic discussions and driving requirements with UI/UX teams, and can comfortably assess and discuss the impact of design choices on technical architecture and vice-versa.

Internal Systems Operations Manager

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