Solutions Engineer - Salesforce Ecosystem
Greater NYC Area
2 weeks ago
Provide accurate and timely customer service/support by phone and email.
Handle complex and high level escalated inquiries from customers.
Assist customers with basic troubleshooting and answer questions within the defined support SLA. Deliver killer product demonstrations to set OwnBackup apart from other solutions.
Be an evangelist of the need to for enterprises to backup and own their SaaS application data.
Respond to functional and technical elements of RFIs/RFPs.
Convey customer requirements to Product Management teams and help validate functionality.
Maintain a regular Customer feedback channel and provide inputs for product development.