NYC Tech Jobs and Startup Jobs

34

Support Manager

Paperspace
Greater NYC Area
1 day ago
+34
• Help Support Specialists meet their professional goals, prioritize tasks, develop work efficiency, and clearly communicate areas of improvement, including quarterly reviews. • Coach Support Specialists through their side-projects. Each team member works on projects in their area(s) of interest, and the Manager keeps them on track to prioritize and move their initiatives forward. • Engage with Paperspace customers through Zendesk support and occasionally email correspondence. • Own support processes to effectively handle issues like escalations, service incidents, shift handoffs, onboarding of new Specialists, and identifying areas for improvement. • Own the administration of Zendesk, including ticket workflows, automations, macros, SLAs, and reporting.  • QA support tickets regularly for tone, accuracy, and content.

Financial Analyst

LeafLink
Greater NYC Area
1 day ago
+18
LeafLink is seeking a Financial Analyst to join our fast-growing team. In this role you will be responsible for the financial planning and operations of LeafLink Financial, the financial services business line of LeafLink, which is setting the new standard for B2B finance in the industry. This role will allow you to work directly with the Head of Finance to build, implement and optimize financial and business operations and to prepare financial forecasts and models to support strategic decision-making related to capital and liquidity planning, pricing, operating results and strategic partnerships. This role is highly collaborative, requires creative thinking, strong organizational skills, attention to detail, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services solutions. This role will require you to interface directly with our LeafLink sales team, client experience, marketing, credit, data and engineering personnel. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks across multiple disciplines while meeting deadlines.

Customer Service Operator

Meero
Greater NYC Area
1 day ago
+16
- Phoning for our international customers. - Send and receive calls. - Coordinate photoshoots between clients and photographers. - Follow-up of client files.

Customer Service Coordinator

Meero
Greater NYC Area
1 day ago
+16
• Handle incoming queries on all channels : phone, chat, mail. • Proactively solve our clients’ and partners’ issues. • Synthesize client feedback for all teams within Meero. • Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. • Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. • Ability to understand business process for the purpose of contributing to SOP’s. • Identify skills deficiencies and training needs. • Provide management with feedbacks and proposition on improvements.

Growth and User Success Coordinator - MyMeero

Meero
Greater NYC Area
1 day ago
+16
- Primary objective: make the launch of a brand-new platform from beta testing stage to public launch a success, at the heart of Meero growth strategy. - Develop a deep understanding of our growing user base (what they think, their current habits, pain points…). - Pitch photographers and convey myMeero value proposition. - Define action plans and identify action levers to maximize the platform use & retention. - Track, analyze and report the impact of actions being taken and key evolutions in the way photographers use the platform, conversion rates…

Systems Administrator

Ocrolus
Greater NYC Area
3 days ago
+22
We’re looking for a Systems Administrator with an experience in a wide range of technologies facilitate and enhance operational efficiency. We need someone with a strong and successful track record of solving hard problems using out-of-the-box thinking. 

Head of Finance

Ocrolus
Greater NYC Area
3 days ago
+22
We're looking for a finance operator to join our team. More than just a finance pro, you care about operational excellence across the firm, and you know how to glean actionable insights from metrics rooted in financials. You can easily support critical decision-making with either fast back-of-the-envelope analyses or more robust evaluations, depending on the context.

Chief Revenue Officer

Ocrolus
Greater NYC Area
3 days ago
+22
Overseeing sales, account management, marketing and customer success. Creating a data-driven foundation for sales management. Hiring and training all Business Development staff. Regularly coaching team. Designing and implementing compensation plans. Creating board-level sales reports. Working closely with the CEO and COO. Forecasting and achieving consistent revenue and pipeline growth.

Customer Success Associate

Ocrolus
Greater NYC Area
3 days ago
+22
We are seeking skilled and motivated individuals who want to work in Customer Success for a rapidly-growing startup. While the job focuses on Customer Success, the small and open nature of our company means that you will be exposed to different aspects of the business. The job is a great opportunity to gain experience with customer relations, while also honing general business skills, and getting exposure to Financial Technology (Fintech).

Customer Success Director

Talkwalker
Greater NYC Area
3 days ago
+18
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.

Customer Onboarding Manager

Talkwalker
Greater NYC Area
3 days ago
+18
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.

Head of Fulfillment & Distribution

LeafLink
Greater NYC Area
5 days ago
+18
As the first member of the LeafLink Fulfillment and Distribution Team, the Head will review, strategize and execute on the inclusion of shipping services for LeafLink’s marketplace customers. Our marketplace is already managing over 20% of all legal cannabis wholesale orders in the US and this position has the unique opportunity of setting the standard supply-chain logistics in our rapidly-growing space. This team member will own the concept, from start to finish, that empowers licensed cannabis Brands to incorporate last-mile delivery to create consistency and reliability for Retailers.

Customer Service Supervisor

Meero
Greater NYC Area
5 days ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organization. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs. - Provide management with feedbacks and proposition on improvements.

Customer Experience Manager

Meero
Greater NYC Area
5 days ago
+16
Meet our key clients to gather their feedback and reinforce the partnership with Meero. Track and report on customer health and satisfaction. Understand your accounts power maps, objectives, and strategies. Ensure a Customer-centric culture at Meero. Communicate and share acquired knowledge across channels and build action plans with CSMs. Provide more value and engage our clients by building our client community. Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.).

Senior Corporate FP&A Analyst

Sisense
Greater NYC Area
6 days ago
+17
Business Operations is a fast-growing, high-impact team that is chartered with three main objectives: 1) improve strategic, operational and financial decision-making across the organization, 2) proactively identify and execute business and operational improvements across the organization, and 3) implement globally scalable business infrastructure, practices and policies. We partner with every group across the company (Marketing, Sales, Customer Success, Product, Finance and Legal), and given the strategic and operational nature of the team, work closely with the CFO, CEO and other members of the executive team to influence key business decisions.

Operations Manager

Imagen Technologies
Greater NYC Area
1 week ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

Assistant Controller

Urbint
Greater NYC Area
1 week ago
+44
As our Assistant Controller, you'll be responsible for a diverse range of contributions. You'll do everything from ensuring timely and accurate financial reporting and implementing new processes for company growth to liasing with auditors and other external parties. We'll be excited to hear your recommendations on process improvements and overall operational performance. We’re counting on you to manage the day to day accounting operations, ensuring vendors are paid on time, expenses are in-line with company objectives, and compliance with all regulations. The Assistant Controller will have an active and independent voice that will be critical in all financial considerations of the business.

IT Help Desk Manager

Stack Overflow
Greater NYC Area
1 week ago
+33
You’re an established IT leader who serves as a mentor and player-coach to high-performing operations teams. You know your stuff when it comes to corporate security and compliance, and you find creative ways to implement best practices in those areas. And what you don’t know, you’re willing to figure out with your peers. You are process-oriented and rigorous in following up on your plans and commitments. Above all, you value servant leadership and you are driven to support the needs of every employee who walks through Stack Overflow’s hallways (virtual or otherwise), no matter their role, personal background or technical experience level. You enable every Stack employee to support the diverse developer community we are nurturing.

Accounts Payable Manager

Sisense
Greater NYC Area
1 week ago
+17
Are you someone who is detail-oriented, organized, and resourceful? Are you passionate about overcoming new challenges? Are you excited about being part of a fast-paced, hypergrowth organization? Sisense is actively seeking an Accounts Payable Manger to join our growing team in New York! The Accounts Payable Manager will lead the Accounts Payable process, overseeing vendor invoices and payments, employee expense reports, and corporate credit card transactions. This is a great opportunity to make a strong impact in a rapidly growing, successful, and high energy start-up environment!

Administrative Assistant

RTB House
Greater NYC Area
1 week ago
+23
500+ people, 2000+ campaigns, 1500+ customers globally. Join RTB House USA to help us grow on the biggest and most challenging e-commerce market in the world! Work with the biggest US and global brands with top people from the ad tech industry. As an Administrative Assistant you will play a substantial role in the day to day operations of RTB House in North America.  What you will do: manage general administrative and clerical support; adminis

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC