NYC Tech Jobs and Startup Jobs

48

Support Manager

Paperspace
Greater NYC Area
15 hours ago
+34
• Help Support Specialists meet their professional goals, prioritize tasks, develop work efficiency, and clearly communicate areas of improvement, including quarterly reviews. • Coach Support Specialists through their side-projects. Each team member works on projects in their area(s) of interest, and the Manager keeps them on track to prioritize and move their initiatives forward. • Engage with Paperspace customers through Zendesk support and occasionally email correspondence. • Own support processes to effectively handle issues like escalations, service incidents, shift handoffs, onboarding of new Specialists, and identifying areas for improvement. • Own the administration of Zendesk, including ticket workflows, automations, macros, SLAs, and reporting.  • QA support tickets regularly for tone, accuracy, and content.

Financial Analyst

LeafLink
Greater NYC Area
15 hours ago
+18
LeafLink is seeking a Financial Analyst to join our fast-growing team. In this role you will be responsible for the financial planning and operations of LeafLink Financial, the financial services business line of LeafLink, which is setting the new standard for B2B finance in the industry. This role will allow you to work directly with the Head of Finance to build, implement and optimize financial and business operations and to prepare financial forecasts and models to support strategic decision-making related to capital and liquidity planning, pricing, operating results and strategic partnerships. This role is highly collaborative, requires creative thinking, strong organizational skills, attention to detail, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services solutions. This role will require you to interface directly with our LeafLink sales team, client experience, marketing, credit, data and engineering personnel. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks across multiple disciplines while meeting deadlines.

Banking Compliance Manager

Revolut
Greater NYC Area
1 day ago
+19
We’re looking for someone who can see what’s needed to enhance our ACH payments compliance, someone who has a burning itch to fix it, and someone who is simply missing the means and resources to do it. If financial crime seems like an eminently fixable problem to you, keep reading.In more boring detailed terms, we’re looking for someone who will be responsible for the application of NACHA Rules and regulatory requirements to all aspects of daily work. Be warned, this is a very hands-on role!

Customer Support Representative

Riskified
Greater NYC Area
1 day ago
+19
As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Customer Service Operator

Meero
Greater NYC Area
1 day ago
+16
- Phoning for our international customers. - Send and receive calls. - Coordinate photoshoots between clients and photographers. - Follow-up of client files.

Customer Service Coordinator

Meero
Greater NYC Area
1 day ago
+16
• Handle incoming queries on all channels : phone, chat, mail. • Proactively solve our clients’ and partners’ issues. • Synthesize client feedback for all teams within Meero. • Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. • Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. • Ability to understand business process for the purpose of contributing to SOP’s. • Identify skills deficiencies and training needs. • Provide management with feedbacks and proposition on improvements.

Growth and User Success Coordinator - MyMeero

Meero
Greater NYC Area
1 day ago
+16
- Primary objective: make the launch of a brand-new platform from beta testing stage to public launch a success, at the heart of Meero growth strategy. - Develop a deep understanding of our growing user base (what they think, their current habits, pain points…). - Pitch photographers and convey myMeero value proposition. - Define action plans and identify action levers to maximize the platform use & retention. - Track, analyze and report the impact of actions being taken and key evolutions in the way photographers use the platform, conversion rates…

Systems Administrator

Ocrolus
Greater NYC Area
2 days ago
+22
We’re looking for a Systems Administrator with an experience in a wide range of technologies facilitate and enhance operational efficiency. We need someone with a strong and successful track record of solving hard problems using out-of-the-box thinking. 

Head of Finance

Ocrolus
Greater NYC Area
2 days ago
+22
We're looking for a finance operator to join our team. More than just a finance pro, you care about operational excellence across the firm, and you know how to glean actionable insights from metrics rooted in financials. You can easily support critical decision-making with either fast back-of-the-envelope analyses or more robust evaluations, depending on the context.

Chief Revenue Officer

Ocrolus
Greater NYC Area
2 days ago
+22
Overseeing sales, account management, marketing and customer success. Creating a data-driven foundation for sales management. Hiring and training all Business Development staff. Regularly coaching team. Designing and implementing compensation plans. Creating board-level sales reports. Working closely with the CEO and COO. Forecasting and achieving consistent revenue and pipeline growth.

Customer Success Associate

Ocrolus
Greater NYC Area
2 days ago
+22
We are seeking skilled and motivated individuals who want to work in Customer Success for a rapidly-growing startup. While the job focuses on Customer Success, the small and open nature of our company means that you will be exposed to different aspects of the business. The job is a great opportunity to gain experience with customer relations, while also honing general business skills, and getting exposure to Financial Technology (Fintech).

Entrepreneur in Residence

The D. E. Shaw Group
Greater NYC Area
3 days ago
The D. E. Shaw group seeks talented and highly motivated individuals to join its Entrepreneur in Residence program within our DESCOvery effort. DESCOvery aims to build new non-asset management businesses for us, and the EIR will help us explore such opportunities, with a main focus on fintech, insurtech, and the data analytics spaces. Participants in the program will join the firm as full-time employees for a period of approximately six months.

Senior Accountant

Reonomy
Greater NYC Area
3 days ago
+32
The ideal candidate will have a strong working knowledge of U.S. GAAP, internal controls, data analysis, systems and can succeed in a fast-paced, deadline-driven environment. This role offers a tremendous opportunity to gain experience with a growing company and have exposure across divisions and with senior leaders at Reonomy. You will be encouraged to go beyond the traditional accounting responsibilities of close and work on various projects leveraging data and analytical skills to drive better company performance.

Senior Revenue Systems Analyst

WeWork Technology
Greater NYC Area
4 days ago
+40
The Senior Revenue Systems Analyst will enjoy the opportunity to work on projects spanning across the Financial Systems, Accounting, and Digital Product team’s, as well as the business. The primary focus of this role is to aid the Senior Revenue Lead on initiatives focused around enhancing all aspects of the revenue cycle, including people, processes, and technology. They will partner with diverse business stakeholders and engage in numerous projects to increase business efficiency and automate business processes leveraging technology. They have excellent collaboration, problem solving and advanced technical skills. They are able to navigate unique technical landscapes, are hands on, and respond to end user requests for new features and product lines, problem investigation, and supporting new markets.

Product Support Specialist

Operations Manager, Developer Platform

Operations Manager

Senior Analyst, Finance Systems

Senior Lead, Finance Systems, Planning

Senior Business Analyst, Finance Systems

Anaplan Model Builder, Finance Systems

Director, Engineering, Business Systems

Infrastructure Security Engineer, IT

Executive Assistant

WeWork Labs- System Support

Business Operations Associate

Pricing Strategy Associate

Executive Assistant to CISO

Executive Assistant, Cities

Regional Coordinator of Technology

Load 10 more jobs17 jobs at WeWork Technology

Head of Fulfillment & Distribution

LeafLink
Greater NYC Area
4 days ago
+18
As the first member of the LeafLink Fulfillment and Distribution Team, the Head will review, strategize and execute on the inclusion of shipping services for LeafLink’s marketplace customers. Our marketplace is already managing over 20% of all legal cannabis wholesale orders in the US and this position has the unique opportunity of setting the standard supply-chain logistics in our rapidly-growing space. This team member will own the concept, from start to finish, that empowers licensed cannabis Brands to incorporate last-mile delivery to create consistency and reliability for Retailers.

Director of Client Success

Bodhala
Greater NYC Area
5 days ago
+33
You’ll be responsible for: Providing exceptional Client Service and working directly with clients on legal industry insights, legal expertise and billing data questions and acquisition issues Act as the Director of Client Success, both working as a Senior Account Manager for multiple clients — with goals that include: developing champions, obtaining feedback and delivering it to our technical team, promoting using and engagement, and

Director of Operations (Provider Partnerships)

Covera Health
Greater NYC Area
5 days ago
+18
As the Director of Operations (Provider Partnerships), you will drive operational improvement and scalability projects for our Provider Partnerships team. You’ll be a leader within Provider Partnership Operations team who understands the details of how operations work today and what needs to change to enable mature growth. As our program evolves and grows, you will lead the impact assessment and change management for our team. You will live and breathe operational efficiency, reporting and provider experience. 

Customer Service Supervisor

Meero
Greater NYC Area
5 days ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organization. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs. - Provide management with feedbacks and proposition on improvements.

Customer Experience Manager

Meero
Greater NYC Area
5 days ago
+16
Meet our key clients to gather their feedback and reinforce the partnership with Meero. Track and report on customer health and satisfaction. Understand your accounts power maps, objectives, and strategies. Ensure a Customer-centric culture at Meero. Communicate and share acquired knowledge across channels and build action plans with CSMs. Provide more value and engage our clients by building our client community. Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.).

Operations Manager

Imagen Technologies
Greater NYC Area
6 days ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

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