Client Success Manager
Greater NYC Area
2 weeks ago
Become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors.
Serve as the trusted point of contact for Onna’s strategic key clients across the client lifecycle; on-boarding, adoption, advocacy and renewal.
Coach clients to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient.
Monitor Health Metrics, conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth, and help drive client references and case studies.
Drive organic growth and expansion within assigned client accounts; proactively identify and facilitate additional revenue opportunities to enable clients to maximize their value.
Partner internally with our tech team to optimize client implementations and resolve technical challenges, with the Sales team to advance account renewals and expansion, with the Marketing Team to create collateral and training materials, and with the product team to design ideal offering/features.
Proactively identify accounts risks and develop mitigation plans (coordinating activities internally within Onna and externally with clients) to resolve.