Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

204

Senior Operations Analyst: Customer Experience

Meetup
Greater NYC Area
6 minutes ago
+26
Reporting (40%) with an emphasis on KPIs, volumes, and productivity metrics. Own, simplify, and automate department reporting and enable team self-service access. Develop and refine Customer Experience team scorecards, dashboards, KPIs, operational metrics, self-service channel metrics, vendor performance reports. Ensure data and reporting are accurate, reliable, explainable, and purposeful. Analysis (40%) including resource optimization, forecasting, and ad-hoc projects. Analyze historical data for long-range capacity planning/staffing models, volume projections, forecasts and scheduling with an aim to help improve team efficiency. Translate data into useful information, provide clear, actionable recommendations based upon data analysis to help us validate assumptions, test hypotheses. Proactively identify opportunities for automation, improve user experience, and operating efficiency through data analytics. Analyze policy, process, and team performance bottlenecks and recommend optimizations as we continually improve the performance of our team to better serve customers. Synthesize analysis and recommendations into cohesive presentations that tell a concise, actionable story to key stakeholders. Help identify and pull relevant data to guide projects forward. Tools Optimization (20%) especially focused on Zendesk configuration. Work with leadership to optimize the setup and ongoing maintenance of Zendesk to achieve the goals and priorities of the Customer Experience team. Support integrations of existing and future tools with Zendesk, ensure customer and associate interaction data are optimally recorded for reporting and analysis.

Head of Member Engagement

Head of Organizer Success

SVP & GM Meetup Core

VP & GM, Meetup Pro

Load 1 more jobs5 jobs at Meetup

Competitive and Market Intelligence Director

Merrill Corporation
Greater NYC Area
4 hours ago
+11
We’re looking for a Competitive and Market Intelligence Director to expand our market position and differentiation in the market. This role will be responsible for gathering data on the competition and market trends, filter and analyze it and communicate key findings to stakeholders. This role will be guided by executive requirements as well as Sales, Product and Marketing needs. Experience with SaaS products, collaboration offerings and the Financial and professional services space are a plus.

Associate, Purchasing

Knotel
Greater NYC Area
5 hours ago
+18
Working under our Head of Supply Chain, the Purchasing Associate will be an integral member of our Finance team and will coordinate all purchasing and logistics for our construction project sites. S/he/they will work cross-departmentally with our design, supply chain, project management, customer experience, and logistics teams while helping Knotel achieve its company objective to rapidly scale operations and the department goal to improve the

Launch Manager (Brazil)

Perks and Value Associate

Learning and Development Associate

Director, Development

Facilities and Operations Associate

Customer Success Associate

Security Operations Manager

Load 4 more jobs8 jobs at Knotel

Part-Time Guest Experience Specialist

Domio
Greater NYC Area
5 hours ago
+18
Take initiative to implement new ideas that will benefit Domio and our clients in the future. Analyze feedback and work with the team to improve services. Respond to, troubleshoot, and resolve client issues in a timely and positive manner. Coordinate with our various teams to resolve issues on the ground and provide ongoing updates to clients. Learn about the pillars of hospitality. Deliver a world-class hospitality experience in our properties, making our guests come back time after time. Work with our Operations team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.

Customer Success Representative (Wednesday-Saturda…

Justworks
Greater NYC Area
5 hours ago
+11
We’re looking for self-driven individuals with a passion for customer success. In this position, you will work only four days per week, leaving you plenty of time to pursue your other passions in life. The Saturday shift is remote, so you can work from the comfort of your own home. Wednesday through Friday are in the office, so you can work alongside our amazing team and enjoy the exciting atmosphere of our office. This is a full-time position, working 9:00 a.m.-8:00 p.m. each day. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

Customer Success Representative (Sunday-Wednesday,…

Justworks
Greater NYC Area
5 hours ago
+11
We’re looking for self-driven individuals with a passion for customer success. In this position, you will work only four days per week, leaving you plenty of time to pursue your other passions in life. The Sunday shift is remote, so you can work from the comfort of your own home. Monday through Wednesday are in the office, so you can work alongside our amazing team and enjoy the exciting atmosphere of our office. This is a full-time position, working 8:00 a.m.-7:00 p.m. each day. All shifts will entail responding to customer outreach by phone, email, and chat. Over time you will also get the opportunity to work on projects and improve our approach to customer success.

Administrative Assistant

Palantir Technologies
Greater NYC Area
5 hours ago
+16
As an Administrative Assistant, you will be responsible for handling a variety of responsibilities such as expenses, travel, and calendaring. You are very organized and thrive off of enabling the people you support to be as productive and impactful as possible. You maintain incredible accuracy and agility when completing any given task and are committed to seeing every project through to its completion. Communication is one of your greatest strengths and you excel at constructing order out of chaos.

IT Services Engineer

Cityblock Health
Greater NYC Area
6 hours ago
At Cityblock we utilize innovative, leading-edge vendor solutions, as well as custom software and integrations, to deliver a best-in-class corporate environment and workflow. As one of the first clinical-focused IT members of the department and under the guidance of our Manager of IT Operations, your focus is to support our technical processes, infrastructure, and provide staff support. You'll be a primary point of contact for staff across our Hub in Crown Heights and Dumbo office, tackling issues with project-based work, account administration and device setup. 

IT Compliance Manager

Vimeo
Greater NYC Area
7 hours ago
+30
As an IT Compliance Manager/Engineer, you’ll work to ensure compliance with regulatory and industry mandates that include Sarbanes-Oxley (SOX), PCI, GDPR, ITGC, ePrivacy and others. You’ll be responsible for the day-to-day aspects including scoping, implementing controls, overseeing all review exercices, creating and maintaining documentation, as well as working with all departments to complete the assessments.

Director, Account Management

Technical Support Associate, OTT

Sr Director - OTT

Discovery Digital Media
Greater NYC Area
7 hours ago
The Sr. Director, OTT will support the Domestic OTT business and operations for Discovery. Reporting to the SVP/GM, this leader is responsible for leading the development, delivery and ongoing operations of OTT products that support the Digital organization objectives.

Head of Customer Service - US

N26
Greater NYC Area
17 hours ago
+11
As Head of Customer Service - US, you will lead the way in building and delivering best-in-class customer service in the US, our newest market, taking full charge of our customers’ journey and ensuring only the best is provided at every customer touchpoint.

Director of Customer Engagement

Custora
Greater NYC Area
19 hours ago
+15
Director of Customer Engagement About us: Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Opens, click-throughs, likes, retweets, conversion rates: today’s retail marketer is resource-strapped and scrambling to execute on dozens of

Senior Systems Manager

Harry's
Greater NYC Area
20 hours ago
+17
Harry's is looking for a Senior Systems Manager who will lead the development and implementation for Demand Planning Solutions, MRP and PLM within the global IT team. You will oversee IT-related business needs including Demand Planning, MRP, PLM, all of which support business processes for S&OP, Sourcing, Purchasing, Finance and Sales. In addition, you will build and maintain a positive relationship between IT and business areas and ensure timely support of day to day business processing needs, managing performing technology selection and assessment or similar projects from start to finish; including but not limited to defining requirements, creation of RFPs, working with vendors and customers.

Manager, CAD Specialist and Development of In-Stor…

Harry's
Greater NYC Area
20 hours ago
+17
As Manager - CAD Specialist and Development of In-Store Fixtures you understand the brand’s DNA in order to successfully lead development of in-store fixtures. You work with an internal team of industrial, graphic and production designers, manage external vendors and consultants, and collaborate cross-functionally with our Retail and Operations teams to successfully create award winning in-store merchandising fixtures.

Senior Director, Planning & External Operation…

Harry's
Greater NYC Area
20 hours ago
+17
The Senior Director of Planning and External Operations is part of the Global Supply Chain department, overseeing the Sales and Operations Planning function. This end-to-end global team seeks to continuously improve its efficiency, cost, speed and flow of its product supply functions (Quality Assurance, Sourcing/Procurement, Planning, Manufacturing, and Logistics/Distribution). Additionally, the team is responsible to ensure that Harry’s Supply Chain Network design (suppliers, vertically integrated Harry’s manufacturing sites, third party manufacturers, third party logistics) fit Harry’s business needs and drive sustainable service excellence and gross margin improvement. The S&OP team manages the process globally and is responsible for all demand inventory, and supply planning activities.

Client Experience Associate

Movable Ink
Greater NYC Area
1 day ago
+18
The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.

Senior Manager, Workplace Operations

Dataminr
Greater NYC Area
1 day ago
+23
Oversee team’s execution of office management and office maintenance processes, office space upkeep, common facilities use, office supplies inventory, kitchen pantry and snacks inventory, trash and recycling, incoming and outgoing mail / packages / deliveries management, conference room bookings management, security access, etc. for New York headquarters office. Support branch offices and Workplace needs and team staff in Washington DC, Seattle, WA, Bozeman, MT and London, UK, and Dublin, Ireland as needed. Plan and execute creative, memorable employee-focused in-office and offsite events including lunches, parties, happy hours, holiday events, and other employee-focused events that help cultivate the Dataminr office experience and office culture. Project manage Workplace team office projects (e.g. furniture installations, seating plans, new hire onboarding, desk moves, repairs and maintenance projects, etc.). Manage business vendor accounts and business vendor relationships (e.g. air conditioning company, office supplies vendors, catering vendor, cleaning service, etc.) including sourcing new vendors, negotiating contracts, and managing invoices and payments. Oversee daily all-staff meal catering service vendor accounts, including menu planning, budget management, portioning and consumption statistics, etc. Serve as lead point of contact between Dataminr and building management office and building superintendent, which may include coordinating repairs, fire safety team volunteers and fire drills, and certificates of insurance. Organize internal logistics and processes associated with the daily operations of the office. Refine and develop office management and office maintenance processes. Process monthly team expenses reports and track expenses to project budgets and vendor budgets. Receive incoming employee requests, executing and/or delegating appropriately and as needed to Workplace team to ensure timely and effective completion. Manage, train and cultivate Workplace team including Front Desk Associate and Office Coordinators globally. Assist the Senior Director of Real Estate & Workplace with office space build-outs, renovations, office relocations, and furniture projects. Travel to branch offices occasionally, if/as needed. Work occasional evening and/or weekend hours, if/as needed for occasional after-hours events and projects.

Customer Experience Strategist

Palantir Technologies
Greater NYC Area
1 day ago
+16
We're looking for someone to join the team and support customer visits from our Palo Alto office for a 6-8 month period, before supporting customer visits from our NYC office in the long-term. Ability to travel up to 50% of the time to other domestic & international Palantir offices is required.  This is a multifaceted role covering high-touch logistical responsibilities and strategic content planning. Adaptability, multitasking and attention to detail are important in this position, as the rhythm and cadence can vary week to week. As the sweet spot between content, logistics, and on-the-ground running of client visits, sensitivity to what 'the extra mile' in relation to the particular guest, is important. Dependability and creativity will be highly valued in this role.

Head of Customer Operations

Compass
Greater NYC Area
1 day ago
+21
As the Head of Customer Operations at Compass, you will oversee the overall operations and scaling of our (Real Estate) Agent support center, known as [email protected] As a proven leader in this space, you have a track-record scaling operations in house or through support centers, partnering with third-party providers, managing through SLAs and reporting, and instilling a customer-first approach through every contact and interaction. As the leader of the function, you will partner closely with other functional leaders to think about how we could scale and supplement the support and experience we provide to our agents and employees across various functions such as Marketing, Agent Success, finance IT, Product Support, and Operations are always up to date. And you will be directly responsible for Agent and employee satisfaction with and driving usage of Support center.

VP of Expansion and Strategy

Director of Design and Construction

Agent Team Assistant - Westchester

IT Systems Integration Engineer

Office Administrator

HQ Real Estate and Workplace Operations Manager

Operations Lead - Customer Experience

Director of Procurement

Expansion Manager

Regional Workplace Senior Manager - East Coast

IT Systems Integration Architect

IT Security Architect

Director of Shared Services

Senior Agent Success Advisor, M&A

Agent Success Coordinator - Manhattan

Regional Manager, Agent Success

IT Support Manager

M&A Integration Manager

Agent Team Assistant - Brooklyn

Cloud Security Engineer

Senior Workplace Operations Associate

Agent Success Manager - Westchester

Agent Team Assistant - Commercial Division

Agent Team Assistant - Astoria

Agent Team Assistant

Load 10 more jobs26 jobs at Compass

IT Support Specialist

Dailymotion
Greater NYC Area
1 day ago
As our IT Support Specialist, you’ll support our amazing staff and be responsible for the maintenance of our internal systems and infrastructure. You will be the go to for all IT related incidents and work closely with our remote and local staff. You’ll also be working on strategic projects both independently and in coordination with the IT Office Manager. 

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,500
Min: $31K
Max: $80K
Operations Associate $56,512
Min: $35K
Max: $150K
Office Manager $58,688
Min: $40K
Max: $95K
Technical Support $62,349
Min: $30K
Max: $80K
Sales Operations Analyst $69,857
Min: $30K
Max: $119K
Client Success Manager $72,839
Min: $40K
Max: $110K
Desktop Support $76,000
Min: $44K
Max: $118K
Business Analyst $83,580
Min: $12K
Max: $145K
Business Intelligence Analyst $85,559
Min: $55K
Max: $125K
Customer Support Manager $86,500
Min: $60K
Max: $114K
Operations Manager $89,881
Min: $50K
Max: $125K
Marketing Operations Manager $91,400
Min: $67K
Max: $116K
Sales Operations Manager $99,250
Min: $86K
Max: $118K
Senior Business Analyst $99,722
Min: $80K
Max: $130K
Director of Operations $128,088
Min: $55K
Max: $200K
Director of Customer Success $136,800
Min: $98K
Max: $208K
Vice President of Operations $178,750
Min: $102K
Max: $240K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $218,724
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+21
Real Estate, Software
+5
AdTech, Software
+11
Professional Services, Software

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