Operations Jobs in NYC


Client Growth Executive

Greater NYC Area
35 minutes ago
As a Client Growth Executive, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving value for your clients, and collaborating with internal stakeholders from different departments to execute on client strategies.

Customer Support Associate (Remote US-based)

1 hour ago
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Agency Development Director

Integral Ad Science
Greater NYC Area
1 hour ago
As a thought leader to the industry, the Agency Development Director will work collaboratively with leadership to educate and evangelize IAS's capabilities. This is a unique opportunity to work in a fast-paced entrepreneurial environment backed by an established technology company with global brand recognition.

Content Moderation Manager

2 hours ago
As Skillshare’s Content Moderation Manager, you’ll work closely with our Platform Operations team to develop and manage our moderation operations across the platform. You’ll help shape the playbook for how we moderate content in classes and throughout the community, and manage the training, development, and day-to-day for a growing team of remote moderation agents. We’ll look to your operational mindset and natural coaching skills to ensure our

Technical Support Engineer

Greater NYC Area
13 hours ago
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. As part of our elite support engineering group, you will act as an escalation point helping your teammates in Support and Success with difficult and complex customer issues. You will also have the opportunity to be innovative and forward-thinking with time to create useful tools and documentation that will help our team and our clients be more successful and self-sufficient. Love looking at code? Great! You’ll get a chance to dive into our code base to perform data pull requests and bug fixes. You’ll be the “tip of the spear” in making our customers wildly successful with our platform!

Customer Success Manager

Quality and Training Manager

Greater NYC Area
14 hours ago
Design, develop, implement and facilitate training and development programs to support the P&C Sales, Case Management, Success and Experience teams across offices. Expand on existing programs for new hires, including operations-specific training on systems, policies and procedures, methodologies and customer service. Design and roll out a new learning approach for our P&C Ops organization utilizing our learning management system. Prepare and conduct assessments of our frontline operations teams to measure training effectiveness, retention, and performance . Track training participant results, satisfaction, and performance; identify opportunities for improvement in collaboration with leadership. Partner with and develop training "champions" to assist with best practices information collaboration and sharing. Assist teams with proper goal-setting strategies for career and personal development.

Manager, Strategy & Operations

Director of Strategy & Business Operations

Engagement Manager

Flatiron Health
Greater NYC Area
13 hours ago
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

IT Support Engineer

Senior Manager, Strategic Operations

Cloud Systems Engineer, Windows

Clinical Product Support Specialist, Associate (PharmD, RN, NP, PA - Remote or NYC)

Manager, Strategic Operations

Asset Manager, IT Ops

Product Manager, Spotlight Non-Regulatory (Various Levels)

NetSuite Developer

Network Operations Associate/Manager

Manager, Corporate Applications

Product Manager, Spotlight Regulatory (Various Levels)

Operations Associate (Revenue Cycle)

Associate Clinical Director (NP or PA)

Load 10 more jobs14 jobs at Flatiron Health

Network Engineer

Greater NYC Area
14 hours ago
IEX is currently looking to hire a Network Engineer to join our growing technology team. This is a hybrid role, where you will be responsible for the design, implementation, and operation of networks including high performance low latency trading platforms.

Systems Engineer - Core Services

Greater NYC Area
23 hours ago
We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

Cloud Applications Administrator

IT Service Desk, Team Lead

Systems & Infrastructure Engineer II

Senior Fulfillment Associate

1 day ago
Training and coaching: Organize schedules, approve timecards, update training manuals and standard operating procedures. Make sure new associates are set up for success and work safely and productively. Provide coaching and build an amazing work culture. Assist with day-to-day tasks. Receive product from partners, place product in appropriate locations, prepare orders, help clean and organize work areas. You’ll do whatever it takes to delight our customers with a high-quality experience. Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.  Facility Management. Open and close the facility, monitor supplier deliveries, manage regular cleaning and maintenance schedules.  Help improve operations. Contribute ideas to improve our quality and customer experience.

Fulfillment Associate

Area Manager

Fulfillment Associate

Fulfillment Associate

Sales Strategy & Operations Manager - Enterprise

Director, Merchant Partnerships & Strategy

Senior Manager, Platform Support

Load 4 more jobs8 jobs at DoorDash

Care Team Operations Associate

Cityblock Health
Greater NYC Area
1 day ago
Support all administrative functions of a care team and Pod as an acting member of that care team.  Serve as a representative of Cityblock to members, other health care organizations, practices, insurance partners, and other partners in ensuring that our members have the care and assistance they need to thrive.  At the direction of the Community Health Partner Lead, work closely with team members to coordinate care as a team on behalf of members. 

Retail Customer Development Manager, Club

Greater NYC Area
1 day ago
The Retail Customer Development Manager will play a critical role in cultivating meaningful relationships, both internal and external, to unlock new financial opportunities. This customer-facing position will be responsible for managing a portion of our club channel partnership, developing thoughtful strategies to take our business to the next level. Additionally, this position will play an important role in navigating complex project plans in conjunction with R&D and Distribution to deliver on time against existing and new timelines.

Senior Manager, Enterprise Systems

Customer Experience Associate (Remote)

1 day ago
Play a vital role in coordinating our customers’ logistics directly with their facility partner by scheduling and rescheduling shipments. Find nimble solutions to shipment issues as they occur to ensure that we meet our customers’ needs in the face of any obstacles. Provide world-class service to our customers’ facilities by deeply understanding their operational requirements. Prioritize facility relationships to make us the digital broker of choice. Meticulously follow our standard operating procedures and contribute to their continuous improvement. Work as a team among the best in the business.

Head of Client Success

Greater NYC Area
1 day ago
We’re looking for a Head of Client Success to lead our World-class team. This position will be responsible for defining and executing the success coverage model, defining specialization, driving client success outcomes, optimizing the client lifecycle, and measuring and enhancing effectiveness. The Head of Success will also own and iterate on the existing playbook and manage key strategic accounts.

Customer Success Manager

Greater NYC Area
1 day ago
• Keep customers happy by being pleasant, friendly and helpful. • Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them new value. • Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre. • Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features. • Help write a Customer Success and On-boarding playbook that gives details instructions for future customer success hires so they can get up to speed quickly. • Help manage and respond to customer support tickets while determining a strategy to improve our processes. •Implement and on-board new clients by overseeing implementation team members who port over and review historical project data usually kept by customers in spreadsheets.

Head of IT

Greater NYC Area
1 day ago
Lead large IT projects, including the design and deployment of new IT systems and services. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Help define IT infrastructure strategy, architecture, and processes. Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs. Assess vendors and develop test strategies for new hardware and software. Troubleshoot hardware and software issues related to internal IT. Lead security audits of access to core systems and physical security reviews. Asset management. Office networking. Desktop support.

Director, Customer Support

Greater NYC Area
1 day ago
You are a strategic, operationally-minded leader with experience designing, building, and scaling Support teams within a fast-growing company. In addition to growing and mentoring your full-time team, you may have experience hiring and managing a team of seasonal support. You are well versed in metrics to track and improve Support operations, and you have experience using Salesforce’s Service Cloud and/or Zendesk to manage your teams. You are comfortable working across departments to advocate for the customer, pulling on data to drive improvements to the overall customer experience. You thrive in a fast paced, ambiguous, ever-changing environment, and love leading teams through growth periods.

Manager, Inventory Operations

Greater NYC Area
1 day ago
The Manager, Inventory Operations will play a crucial role in our growing supply chain – driving efforts to ensure transactional integrity throughout our systems and processes. As the leader of the Inventory Operations team, you will be creating new processes, onboarding them into the team’s workflows, and driving to continuously improve these processes to give an accurate picture of our supply chain performance and inventory position. You will be held accountable for leading, developing and engaging our talented Inventory Ops team - creating objective performance measurements and setting aggressive targets while motivating and coaching the team to become the best leaders they can be. As a strategic leader, you understand the need for alignment in people, process, and technology but are happy to roll up your sleeves when things don’t go according to plan. You will lead by example, leveraging your previous experience in the day to day management of supply chain operations and always put your team first when it comes to making tough decisions. 

Analyst, Finance Transformation

Strategic Sourcing Manager- Mechanical

Administrative Assistant

Senior Associate, Internal Audit

Senior Manager, Internal Audit

Director, Enterprise Operations

Director of Business Operations

Service Design, Technical Support Analyst

Senior Manager, ODM

Director, Sourcing

Client Platform Engineer

Load 8 more jobs12 jobs at Peloton

Head of MHP Acquisition

Quartet Health
Greater NYC Area
1 day ago
This position will develop and implement strategy to scale mental health provider acquisition. Managing a team of Inside Sales representatives as well as in-market recruiters to target, engage and onboard provider prospects in each market to meet the needs of the customer/patient population. This role, supported by cross functional partners, will develop tools, metrics and best practices for provider outreach. Responsible for day to day management and skill development of all team members. 

Sr Applications Analyst (CIS)

Memorial Sloan Kettering Cancer Center
Greater NYC Area
2 days ago
MSK is seeking a Sr. Applications Analyst on the CIS Orders Meds Management Team to manage the Allscripts’ Sunrise Clinical Manager (known internally as Clinical Information System/CIS), implementations, ongoing maintenance, upgrades, enhancements, interfaces and integration with existing and new systems. Work collaboratively with the CIS Managers, Information Systems and various Ancillary Departments to assure a successful implementation of CIS including but not limited to Order Entry/Order Results, ePrescribe, Clinical Documentation and Clinical Decision Support.

Director, Digital Health - Business Development & Licensing

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,458
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,642
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $178,943
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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