Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

256

Client Support Account Manager

RubyApps
Greater NYC Area
2 hours ago
+28
RubensteinTech team members share a passion for technology and design; it's at the core of everything we do. We blend this passion with solid engineering methodologies to build truly empowering user experiences for our clients and design partners. Our body of work includes the following websites, to name a few, each featuring complex, JavaScript­-powered interfaces built from the ground up: NIZUC, Bryan Cave, Wolf-Gordon. We are looking for a

Head of Infrastructure

Gemini
Greater NYC Area
23 hours ago
+29
As Head of Infrastructure, you will take ownership of and be responsible for evolving our mission critical Trading, Custody, Surveillance, Compliance and Corporate IT infrastructure. Your challenge will be to take us from “good” to “great”: You’ll continue building a team of expert systems, network and datacenter engineers focused on site reliability and automation along the way. As Gemini’s business scales to more locations globally, you’ll level up our global scale and redundancy without compromising operational simplicity, setting strategy and roadmap for how we grow.

Developer Support Engineer II

DigitalOcean
Greater NYC Area
23 hours ago
+14
We are looking for a Developer Support Engineer to join our Developer Support Core team. Reporting to the Manager of Support for Core, you’ll be responsible for connecting customers from around the world with the resources needed to enable them to fully utilize our platform and advocating for their needs. As a Developer Support Engineer focused on providing exceptional support for our Core (Compute, Storage, and Network) offering, and through engagement and collaboration with our Core, Product, and Engineering teams, you’ll have the opportunity to connect with and directly impact each customers' experience and journey on our platform.

Director, Organizational Development

Senior Program Manager: Hatch for Startups

Customer Success and Implementation Specialist

Gameffective
Greater NYC Area
23 hours ago
+15
2+ years of relevant experience. Preferable working for SaaS companies or one of the big SI. Customer service orientation – excellent verbal skills. Ability to articulate messages clearly guide of customers. Experience in SQL. experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.). experience in systems integration (Plus). Strong team player but still a self-starter. Strong analytical skills. Excellent troubleshooting capabilties. Excellent time management skills. Eager to learn with effective self-learning skills. Excellent verbal and written communication skills.

Director of Service Operations

Cityblock Health
Greater NYC Area
1 day ago
+19
In this role, you’ll assume ownership for key operations and business functions that provide critical services to our members and markets across the nation. The primary scope of responsibility includes, and is not limited to, leading member contact centers (inbound and outbound across call, email, and SMS/MMS) and serving as the business owner for vendors that support it (e.g., CRM, telephony). In this role, you will build this function from scratch to enable Cityblock Health’s members with a industry-leading service and experience.

Director, Enterprise Deal Desk

Collibra
Greater NYC Area
1 day ago
+34
Collibra is looking for a Director to lead and scale our enterprise deal desk. This role will report to the Head of Business Ops and will be an integral part in helping Collibra’s continued hyper-growth. This is a hands-on, roll up your sleeves position and requires a focus on details, organization, and playing as a team. If you put customer experience and service first, strive for excellence with a strong attention to detail, and thrive in a fast-paced environment, this role is for you.  In this position, you will sit at the crossroads of Sales, Finance, Legal, and Finance. You will be a strategic advisor, managing complex deal flow, ensuring compliance, and driving sustainable growth while minimizing Sales cycle times. Using sound business acumen and excellent communication and collaboration skills you will be an essential part in helping Collibra continue to grow.

Premium Support Engineer

Head of Workplace & Real Estate, North America

Customer Advisory Director

System Engineer

Senior Manager, Services Portfolio

Onboarding Engineer

Application Support Engineer

Load 4 more jobs8 jobs at Collibra

Client Success Manager

Outcome Health
Greater NYC Area
1 day ago
+18
As a Client Success Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, track and measurement - to ensure successful implementation. You will partner with sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service.  Because this role sits at the critical intersection of what is sold, what is expected and what we deliver, all decisions and actions must be evaluated from the lens of the customer. The ideal candidate will be a high-performer with a customer-centric mindset, track record of flawless execution on client deliverables, a strong sense of urgency, relentless follow-through.

Technical Account Manager 2019, West

Cockroach Labs
Greater NYC Area
1 day ago
+20
Our Technical Account Managers help customers fully utilize the technical benefits of CockroachDB. We believe that in order for a Technical Account Manager to be successful, they must understand every part of the database, produce reusable artifacts that demonstrate strengths and disseminate the information, while balancing both reactive and proactive activities. The reusable artifacts are crucial in generating effective and efficient proactive activities.

IT Compliance Manager

Bread
Greater NYC Area
1 day ago
+42
Bread is looking to hire its first dedicated IT Compliance Manager. This role is critical to Bread’s core business of offering transparent financial products for merchants and consumers while maintaining the trust and confidence of our customers that we will protect their privacy and their personal information. You’ll be creating a robust, secure and compliant data regime to protect both the company and customers’ assets and privacy, while

Customer Experience Associate II

Rent the Runway
Greater NYC Area
1 day ago
+38
About Us: At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer

Membership Experience Associate

Facilities Technician

Director of Training (CX and Retail)

Executive Assistant

Claims Associate

Customer Experience Operations Associate

Team Lead, Customer Experience (SHIFT: 1pm - 10pm, M-F)

Weekend Team Lead, Customer Experience (SAT & SUN REQUIRED)

Manager, Facilities

Customer Experience Associate II - Weekends Only

Senior Manager, Environmental Health & Safety

Network Engineer

Senior Manager, Retail Operations

Claims Team Lead

Team Lead, Operations

Manager, Operations

Sr Manager, Operations

Load 10 more jobs18 jobs at Rent the Runway

Director, Clinical Operations

TrialSpark
Greater NYC Area
1 day ago
+20
As the Director of Clinical Operations, you will be responsible for the clinical execution of all studies across TrialSpark’s trial site network. You will build and manage the team responsible for overseeing the day-to-day clinical operations of TrialSpark’s portfolio of studies, ensuring they have the training, tools, and processes needed deliver high quality results. You will also partner closely with our QA, Product, and other Operations teams to develop the training, processes, products, and enablement infrastructure to support our large, diverse team of study coordinators in delivering consistent and high quality study services. This is a key operational leadership role for TrialSpark. You will be responsible for the core of what TrialSpark delivers – efficient and high quality clinical trial operations. We’re looking for someone with the experience to set the vision for what this looks like, and the operational chops to build the teams, systems, and processes to make it happen.

Associate Director, Building Control Technologies

Sidewalk Labs
Greater NYC Area
1 day ago
+37
We are looking for an Associate Director who is both a Building Management Systems (BMS) and controls expert to be the expert lead for our building automation workstream. For the foreseeable future, your primary responsibility will be initiating and advancing the five to ten pilots focused on commercial tenant space and home controls which we have initiated. Our goal is to develop a Minimum Viable Product that deliver a predictable utility bill through comprehensive device and equipment management.

Executive Assistant & People Operations Coordi…

Policygenius
Greater NYC Area
1 day ago
+18
The People team is the anchor of Policygenius’ values and culture--and the EA & People Ops Coordinator will play an integral role in building and maintaining that foundation! This position will keep all of the Pg trains running on time with grace and ease. We’re looking for someone who can navigate multiple competing, urgent priorities with seemingly effortless empathy and a “no job too big or small” attitude.

Customer Success Associate - Property & Casualty

Junior Case Management Associate - Property & Casualty

IT Specialist

Operations Manager - Life New Business

Director of Operations

Operations Manager - Case Management

Case Management Associate - Property & Casualty

Junior Case Management Associate - Life Insurance

Case Management Associate - Life Insurance

Client Experience Associate

Load 7 more jobs11 jobs at Policygenius

Support Engineer

SevenFifty
Greater NYC Area
1 day ago
+29
Gain a deep understanding of our data pipeline and work closely with our engineering and onboarding teams to improve it using analysis and technical ability. Identify ways to import automation of data ingestion and cleaning. Monitor datafeeds and troubleshoot failed jobs. Provide excellent customer service by responding to inquiries over the phone and through email.

Programmatic Technical Account Manager

Ogury
Greater NYC Area
1 day ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

Wow Specialist (Seasonal)

Primary Kids
Greater NYC Area
1 day ago
+19
About Us Primary is a vertically integrated ecommerce brand that is changing how parents shop for kids clothes. We have our sights set on transforming the $30B kids clothing industry in the U.S. We are venture-backed, and building a team of superstars with significant experience across ecommerce, apparel, and technology. We launched mid-2015 to overwhelming press and customer response (82 NPS score), and are on our way to building a break

IT Infrastructure Engineer

Outbrain
Greater NYC Area
1 day ago
Outbrain is seeking a talented IT Infrastructure Engineer, who loves technology and troubleshooting complex problems in a challenging environment, to work in the Information Technology team at our New York City office. The Infrastructure Engineer is part of a highly visible IT team delivering complex enterprise solutions to a global organization.

Operations Associate

Better.com
Greater NYC Area
1 day ago
+23
About Better.com: We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical. So far, we’ve: Helped more than 10,000 families get home Financed over $2B in loans Saved families an average of $32,000 in fees over the life

Director of Public Policy

Rhino
Greater NYC Area
1 day ago
+27
Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets. The Director of Public Policy  will join an accomplished team in a leadership role, helping us build the foundation of a company that is positioned to revolutionize renting.   In this role you will: Develop and execute a state and local

Senior Director, Client Success

Affirm
Greater NYC Area
1 day ago
+29
The Affirm Commercial team is searching for a Sr. Director of Client Success to lead a team of Client Success Managers and executive relationships with Affirm's top-tier, enterprise clients. This role requires a dynamic professional with a commercial bent, who can grow and develop a highly skilled team through high-growth organizational stages.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $60,264
Min: $40K
Max: $88K
Operations Associate $61,145
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $72,488
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $76,090
Min: $40K
Max: $150K
Business Analyst $87,163
Min: $12K
Max: $167K
Operations Manager $87,326
Min: $45K
Max: $132K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $89,669
Min: $55K
Max: $125K
Senior Business Analyst $102,021
Min: $74K
Max: $175K
Sales Operations Manager $106,214
Min: $50K
Max: $150K
Director of Operations $126,892
Min: $55K
Max: $200K
Director of Customer Success $136,833
Min: $98K
Max: $208K
Vice President of Operations $181,350
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $210,955
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+37
HR Tech, Payments
+24
Angel or VC Firm, Artificial Intelligence

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