Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC


Receptionist/Travel Coordinator

Greater NYC Area
2 hours ago
Greet all incoming guests warmly — offer water, coffee, etc. Inform necessary employee of their guests arrival. Ensure conference rooms are cleared and organized before meetings. Direct guests to appropriate conference rooms. Receive and sort daily mail. Manage conference room schedules. Arrange travel accommodations for staff. Maintain NY Travel calendar. Work with finance to reconcile credit card statements monthly. Perform ad-hoc administrative duties.

Application Support Manager, North America

Greater NYC Area
2 hours ago
Guiding and directing Support Engineers to prioritize, escalate and triage incidents. Handle and direct all regional escalations, whether thru delegation, direct over-sight, taking individual ownership and motivating appropriate resources to aid where needed. Keeping day-to-day operations running smoothly with regards to engineers - absences, hours of operation, appropriate coverage. Driving on-boarding/training with new hires and hold frequent cadences to evaluate remit and readiness for independent work. Holding 1 on 1s routinely with all direct reports for bidirectional feedback. Ensuring regional team is meeting response time SLAs and CSAT benchmarks. Follow-up on all customer feedback/CSAT to understand where the perceived failure(s) reside and what we can do to remedy. Keeping "boots on the ground"; in a limited fashion by taking tickets in the queue to stay up to date on common failures and painpoints, identify and quantify these and get out to external resources for resolution (kb articles, documentation, coaching offerings, tutorials, etc).

Operations Associate

Gala Prompter
Greater NYC Area
8 hours ago
GalaPro is a promising startup located in NYC, near Grand Central. The GalaPro app provides translation and accessibility services for theatre, cinema, live shows and conventions around the world. We aim to make culture accessible to everyone. In the past 4 years we have advanced our specialized app and state of the art voice recognition technology to production level, and already have over half of the Broadway venues as our customers and

Manager, L&D Delivery

WW (the new Weight Watchers)
Greater NYC Area
9 hours ago
The Manager of Learning and Development is responsible for developing a high-performance learning culture in their local market, implementing global tools, frameworks, policies and solutions. Operating within a global network, this individual will work closely with the Senior Manager – Global Learning to support the delivery of a consistent branded learning experience across our studio workshops and corporate teams. They will utilize

Manager, Behavior Change

Manager, US Customer Experience Process Improvement & Policy

Director, Retail Operations - Customer Experience

Director, Clinical Research and Behavior Change

Network Engineer, Platform Ops & IT


Help Desk Administrator

Load 4 more jobs8 jobs at WW (the new Weight Watchers)

Associate, Life Sciences Partnerships

Flatiron Health
Greater NYC Area
21 hours ago
Flatiron Research was started in 2014 with the goal of serving cancer patients by accelerating research. We believe that existing clinical research paradigms are ill-equipped to answer the research questions that face drug developers, academic researchers, and regulators in the oncology space today. By focusing on technology solutions that can be deployed widely across the Flatiron network of providers, Flatiron Research has the opportunity to generate insights that were previously impossible.

Clinical Abstraction Manager (RN, NP or CTR)

Procurement Operations Manager

OncoBilling Support Associate

Technical Support Engineer, Provider Software

Technical Support Engineer, Abstraction Technologies

Manager / Senior Manager, Regulatory Affairs [FDA strategy focused]

Manager, Partner Operations (Revenue Cycle)

Customer Support Manager

IT Systems Administrator

Research Quality Management [Open Level]

Provider Clinical Research Team (Multiple Levels)

Engagement Manager

Operations Associate (Revenue Cycle)

Operations Manager, Research Oncology Publications

Customer Support Associate

Associate Clinical Director (NP or PA)

Load 10 more jobs17 jobs at Flatiron Health

Global Head of Administration

Greater NYC Area
18 hours ago
Plan and coordinate administrative procedures and devise ways to streamline processes. Assess team performance and provide coaching and guidance to ensure maximum efficiency. Ensure the smooth and adequate flow of information within the company to facilitate other business operations Manage schedules and deadlines. Monitor inventory of office supplies and the purchasing of new material with attention to budgetary requirements. Monitor costs and expenses to assist in budget preparation. Oversee facilities services, maintenance activities and tradespersons (e.g electricians). Organize and supervise other office activities (recycling, renovations, office event planning etc.). Ensure operations adhere to policies and regulations. Keep abreast with all organizational changes and business developments. Liaison to external office vendors, landlord, etc.

VP of Enterprise Systems

Greater NYC Area
1 day ago
Develop systems and platforms to support Financial Planning & Analysis (FP&A), Supply Chain Management (SCM), Human Capital Management (HCM), and Enterprise Resource Planning (ERP). Develop and maintain enterprise system strategic roadmap as an enabler of business objectives and milestones. Develop and drive process for selecting new and upgrading existing enterprise systems. Build rapport, credibility and cohesion across all business, operational and technology teams. Maintain strong knowledge and understanding of business needs, evidenced by the ability to establish and maintain a high level of trust and confidence. Drive business process efficiencies in supply chain, finance, and people through collaborating with partner teams leveraging existing and new enterprise infrastructure. Implement a resource strategies based on business need, scope of work, cost, and skill requirements. Drive operations excellence, including scaling, data quality control, data model management, system integration monitoring of enterprise applications. Ensure excellence around enterprise architecture and establish process around upholding responsible architectural design.

IT Support Engineer- NY HQ

Vendor Relations Specialist (Temporary)

Network Engineer

Continuous Process Lead

IT Finance Business Analyst

IT Marketing, Sales & Service Business Analyst

NetSuite Functional Specialist

Studio Front Desk Crew

Senior Manager, ODM

Strategic Sourcing Manager- Mechanical

Member Support Associate

Manager, Front of House

IT Business Relationship Manager - International Business & Acquisitions

Director, Order Management

IT Project Manager - Finance

Director, Post Merger Integrations

Service Delivery Analyst

JIRA Administrator

IT Supply Chain Business Analyst

Netsuite Solution Architect

Technical Program Manager-Internationalization

Load 10 more jobs22 jobs at Peloton

Technical Support Engineer

Greater NYC Area
1 day ago
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Director of Distribution, North America

Greater NYC Area
1 day ago
The Director of Distribution, North America is responsible for continued optimization and performance of our North American distribution network. This is a truly omni-channel environment, consisting of retail, private label, and DTC fulfillment.

DTC Director (Flamingo)

Director, Customer Experience

Part-time Customer Experience Associate (Flamingo)

Senior Manager, Inventory & Supply

Executive Assistant to Executive Leader

Load 2 more jobs6 jobs at Harry's

Director, Business Development - ODX

Greater NYC Area
1 day ago
In this role you’ll be the general manager of a client relationship, owning all key deliverables, strategy, and KPI’s. You will drive our roadmap with a client bank and be the point person focused on launching new programs with a first-time client. Expectations include executing on complex partnership roadmaps which encompasses both day-to-day execution of initiatives and also strategic decisions, all with an eye towards driving loan growth for our client banks. The key challenge is to understand how a client bank’s needs map against our platform capabilities and then to make it happen. You’ll be spending a lot of time with the client and travelling to the client site. Success in this role also relies on partnering with product managers and engineering teams internally as the voice of the client. Overall, this role reports into the Business Development/Partnerships function and will be a key contributor to bolstering our standing as the leading provider of digital solutions to banks.

Senior Manager - Business Operations

Greater NYC Area
1 day ago
Analyze real time and historical performance metrics to maximize efficiency and mitigate issues;regularly report out on operational KPIs and SLAs. Combine qualitative and quantitative insights to launch initiatives that will improve processes for Operations teams. Partner with Product, Marketing and Business Intelligence teams to implement changes to market segmentation, workflows, and incentive systems. Evaluate contact center data to identify trends that signal opportunities, challenges, and risks and recommend actionable processes and tactics. Create workforce management plans including forecasting, scheduling, tracking, monitoring and reporting daily and monthly statistics; track progress of teams and individuals against targets. Develop relationships with senior stakeholders on other teams, addressing concerns and removing roadblocks to drive projects forward. Manage special projects as needed.

Sales Manager - Property & Casualty

Junior Case Management Associate - Disability Insurance

Case Management Associate - Advanced Planning

Operations Manager - Case Management

Case Management Associate - Property & Casualty

Client Experience Associate

Junior Case Management Associate - Life Insurance

New Business Associate - Life Insurance

Office Operations Manager

Senior IT/Tech Operations Manager

Operations Manager - Life New Business

Load 8 more jobs12 jobs at Policygenius

Travel Consultant

Greater NYC Area
1 day ago
Travel Consultants are client-facing and have a minimum 5 years’ experience in high-end travel planning. They have traveled extensively throughout the world and procured a breadth of knowledge in luxury hotels and service providers. Travel Consultants also have an intrinsic care for people and are empathetic to even the most discerning client needs; they are well-organized, extremely detail-oriented, resourceful, and can excel in a fast-paced forward-thinking environment. This candidate shares our passion and belief that travel is a source of inspiration, renewal, and joy.

General Manager

Greater NYC Area
1 day ago
About the Company CAMP is a startup retailer built to engage and inspire young families. CAMP combines merchandise, experience, play and media. CAMP will open its flagship store in Flatiron, NYC (110 5th ave) November 2018. What is the Role? We are  looking for a General Manager for our NYC Flagship location. You will be responsible for: Building, leading and managing a team of store experience managers and associates dedicated to

Customer Advisory Manager

Greater NYC Area
1 day ago
Collaborate with our customers on plans to drive adoption. Introduce use cases, map activities to the key business stakeholders and capture any critical needs of our customer. Working cross functionally, mapping in appropriate resources for technical guidance, Executive interaction or for broader projects that might include Professional Services, Coaching Services and Training. Conduct oversight of partner activity to help ensure our partner’s success. Work closely with Strategic Account Managers in Account Strategy and Execution.

Associate Client Partner

Greater NYC Area
1 day ago
As Reonomy's Associate Client Partner you will be part of a dynamic environment where you'll be encouraged to develop and advance your skillset. You'll work directly with our clients, particularly via phone, in-app chat, and email. As an extremely integral member of our Client Partner team you will ensure exceptional client service, satisfaction, and retention!

Associate Client Success Manager, Enterprise

Greater NYC Area
1 day ago
We are looking for an Associate Client Success Manager, Enterprise based in New Your City to support up to 75 current Yext customers. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Yext Account Managers play an integral role in our business by building strong working relationships with each and every client, driving annual renewals and upsells. Account Managers will work with cross-functional teams including Sales, Business Development, Client Delivery and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience. 

Salesforce Administrator

Client Success Manager, Enterprise

Associate Client Support Specialist

Business Operations Manager

Manager, Customer Advocacy

Associate Client Support Specialist, White Glove Services

UPWARD | Yext Rotational Program

Load 4 more jobs8 jobs at Yext

Associate Manager, Customer Experience Operations…

Rent the Runway
Greater NYC Area
1 day ago
Coordinate with location management and transportation providers to ensure that each drop-off box in the RTR network is serviced according to schedule in a manner that is reliable, efficient and unobtrusive. This includes scheduling supplemental pickups as needed due to surges in the volume of returns. Build and lead a team of Dropbox Associates that will provide dropbox network coverage for all hours of operation (9 AM to 9 PM). Manage correspondence with Drop-off Box and transportation partners, maintaining stellar response and resolution times with all parties; understand how support needs will change as the program scales; work with stakeholders to develop support KPIs; set targets and identify the resources that will be required to monitor and achieve them. Identify and root cause any issues, and escalate to teams internally to ensure timely solutions. Monitor compliance by transportation partners with program standards (e.g. pickup timeliness, frequency of shipments, damage, etc.); in case of performance issues, coach partners, document and escalate as appropriate. Coordinate production and installation of drop-off boxes, across all partners (Fleetwood, TForce consolidation, IT, Creative and more).

Director, Retail Operations

Rent the Runway
Greater NYC Area
2 days ago
You will be responsible for driving results, creating operational consistency across all stores and providing innovative solutions that support key initiatives. This role manages multiple budgets, defines priorities and drives operational improvements and efficiencies by identifying opportunities and leading cross-functional initiatives.

Chief of Staff to the Head of US

Greater NYC Area
2 days ago
Working with Head of US on all people & productivity initiatives. Managing the entirety of the US hiring process, from sourcing the right candidates to onboarding & career development. Creating systems and processes to streamline workflows and increase team productivity. Overseeing general day-to-day operations of the US business. Ensuring the success and well-being of all team members, sustaining company culture.

Director, Real Estate Expansion

Greater NYC Area
2 days ago
Hire, onboard, and manage a distributed workforce responsible for growing Knotel’s real estate portfolio in new markets. Lead Knotel’s expansion strategy by maintaining a healthy pipeline of commercial real estate properties. Synthesize market data and best practices to establish standards to support excellent site selection. Manage resources to drive consistency, objectivity and fact-based orientation with respect to project delivery across markets. Partner with Legal, Finance, Operations, Growth and other cross functional teams to streamline inputs and increase alignment on all deals. Create and prepare various monthly, quarterly, and annual reports for management’s review as needed.

IT Service Operations Engineer

Space Operations Vendor Manager

Space Operations Manager

Facilities and Operations Associate

Real Estate Operations Manager

Corporate Transformation Manager

Chief of Staff

Manager, Real Estate Transactions

Director, Real Estate

Asset Manager

Workplace Strategist

IT Service Delivery Engineer

Implementation Associate

Load 10 more jobs14 jobs at Knotel

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,457
Min: $31K
Max: $80K
Office Manager $59,960
Min: $40K
Max: $88K
Operations Associate $60,090
Min: $35K
Max: $150K
Sales Operations Analyst $65,185
Min: $30K
Max: $119K
Technical Support $69,285
Min: $30K
Max: $169K
Client Success Manager $74,000
Min: $40K
Max: $110K
Desktop Support $76,273
Min: $44K
Max: $118K
Customer Support Manager $77,000
Min: $45K
Max: $114K
Operations Manager $84,676
Min: $45K
Max: $125K
Business Intelligence Analyst $86,764
Min: $55K
Max: $125K
Business Analyst $87,425
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Senior Business Analyst $101,891
Min: $74K
Max: $175K
Sales Operations Manager $103,556
Min: $50K
Max: $150K
Director of Operations $124,115
Min: $55K
Max: $200K
Director of Customer Success $132,389
Min: $98K
Max: $208K
Vice President of Operations $179,450
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,470
Min: $95K
Max: $588K

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