NYC Tech Jobs and Startup Jobs

344

Customer Experience Associate (Remote)

Transfix
Remote
8 hours ago
+26
Play a vital role in coordinating our customers’ logistics directly with their facility partner by scheduling and rescheduling shipments. Find nimble solutions to shipment issues as they occur to ensure that we meet our customers’ needs in the face of any obstacles. Provide world-class service to our customers’ facilities by deeply understanding their operational requirements. Prioritize facility relationships to make us the digital broker of choice. Meticulously follow our standard operating procedures and contribute to their continuous improvement. Work as a team among the best in the business.

Carrier Success Associate (Remote)

Transfix
Remote
8 hours ago
+26
Deliver on our promise of freight visibility by training drivers and dispatchers on using our app, troubleshooting issues & updating status throughout the life of a shipment. Provide world-class service to our carriers by deeply understanding their operational requirements in order to provide an overall positive experience with carriers partners. Maintain constant communication with carrier throughout the life cycle of the shipment. Find nimble solutions to shipment issues real time to ensure that we meet our carriers and customers’ needs in the face of any obstacles. Prioritize carrier relationships to make us the digital broker of choice. Meticulously follow our standard operating procedures and contribute to their continuous improvement. Work as a team among the best in the business. Partner cross-functionally with our Account Management, Carrier Management, and Customer Support team as an advocate for our customers and carriers (trucking company) .

Virtual Community Health Partner

Cityblock Health
Greater NYC Area
8 hours ago
+35
In this role, you will provide telephonic care coordination services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model. You will work remotely and have the opportunity to relocate to our Contact Center where you will support a caseload of members who will rely on you as the main point of contact on their virtual care team. It is integral to our care model that we are easily accessible to our members whenever they need us, wherever they need us.

Remote Customer Experience Agent

Lively
Remote
8 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Remote Customer Experience Agent

Lively
Remote
8 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Customer Experience Agent (Remote)

Lively
Remote
8 hours ago
+14
Getting people the hearing care they need is a challenging task and, as a remote Customer Experience Agent at Lively, you will be essential to making our mission a reality. You will be at the heart of creating a better-than-best experience for our customers. You will be in charge of delivering remote support with passion, patience, and perseverance. If you are someone who leads with empathy and is able to work independently, this role is for you! 

Ticketing Operations Specialist, Los Angeles

TodayTix
Remote
8 hours ago
+17
Fill ticket orders on a rolling basis. Ensure smooth and efficient ticket delivery at showtime outside the theater. Communicate and coordinate with other local agents and TodayTix staff in NYC. Interact with customers. Answer any questions customers or others might have about the app and concierge program.

Ticketing Operations Specialist, Chicago

TodayTix
Remote
8 hours ago
+17
Fill ticket orders on a rolling basis. Ensure smooth and efficient ticket delivery at showtime outside the theater. Communicate and coordinate with other local agents and TodayTix staff in NYC. Interact with customers . Answer any questions customers or others might have about the app and concierge program.

Remote Customer Experience Advocate

monday.com
Remote
9 hours ago
+25
We are looking for Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position with hours being 12pm - 9pm and may include working on weekends.

Operations Associate

Saturn Cloud
Remote
8 hours ago
+16
Strategic initiatives set by executive team and investors. Testing and implementing software and automation solutions to help with marketing, lead capture, sales, and service. Work on high-visibility projects (e.g. content marketing, community building, social media engagements). Tracking and reporting of key enterprise metrics. Process development and automation across company to improve team leverage. Help build various needs, including: updating our WordPress site, coordinating influencers and events, creating content calendars, planning campaigns, community management, validating and adopting tech solutions, and reportin

Director, New Verticals

DoorDash
Greater NYC Area
8 hours ago
Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers. Analyze.  You’ll assess the operational and financial impacts of your decisions, and iterate based on data.  Lead and collaborate.  You’ll work with a cross-functional team, including engineering, product, design, operations, finance, and marketing to build this new line of business for DoorDash.

Area Supervisor

Enterprise Manager, Retail & Incubation

Manager, Regional Strategy

Head of Product

Saturn Cloud
Remote
9 hours ago
+16
Note: We're only looking for candidates in North/South America. Who we are:Saturn is building DataBricks for Dask. We're ex Anaconda folks and members of the open source community. We're building a data science platform using the common OSS tools (Jupyter, Dask, Airflow) everyone loves. Why? Because you shouldn't have to learn Scala in order to work with big data. - We're focused and work efficiently. We optimize for productivity, not hours.- We

Customer Support Associate (Part Time, Remote)

Squarespace
Remote
9 hours ago
+41
Respond to transactional customer-submitted email and live chats quickly and accurately. Guide customers through questions and issues with their Account, Billing, Domains, or other transactional inquiries using pre-written responses with some customization. Achieve and maintain above set expectations across Quality and Productivity . Stay up to date on new product features with relation to Member Accounts, Billing, and Domains. Complete small, well-defined tasks while building confidence in and experience with our product and processes .

Senior Product Manager, Unfold

Senior Product Manager/Product Manager

Senior Experience Strategist

Manager, Customer Success - Life Insurance

Policygenius
Greater NYC Area
10 hours ago
+37
Manage a team of agents and coordinators and own their individual and team-level performance by delivering structured feedback through 1:1s, performance reviews, and professional development conversations. Align direct reports on team goals (daily, weekly, monthly) and provide regular visibility into the progress toward those goals. Provide daily coaching and supervision through side-by-sides, retroactive call/ticket review and team huddles. Be accountable for the hiring funnel of your immediate team by delivering on hiring targets set by direct manager. Ensure compliance with regulation and adherence to Pg quality standards in concert with our quality assurance team.

Senior InfoSec Governance, Risk, and Compliance Analyst

Client Experience Associate

Customer Success Associate - Property & Casualty

Senior/Principal Product Manager, Platform

Quality and Training Manager

Manager, Strategy & Operations

Director of Strategy & Business Operations

Load 4 more jobs8 jobs at Policygenius

Inbound Specialist (Remote, PST)

Quartet Health
Remote
9 hours ago
+47
Manage inbound calls from patients located in markets within your designated coast. Apply foundational knowledge of our workflows and market nuances to assist patients in their journey to care Triage calls to patient’s dedicated care navigator when escalation and additional service and support is needed. Learn and become proficient in all tools required for the role, internal or external to Quartet including but not limited to Salesforce and other CRM tools or internal systems. Meet daily productivity targets and engage with our users on a regular cadence, following workflows for different types of users (example: handling support calls for any of our users). Become proficient in Quartet’s scripting and messaging, and be comfortable with frequent adjustments and tweaks to message flow.  Work closely with direct supervisor, Lead Operation Specialist, to remain up to date on the changing markets depending on patient and customer requests and needs.

Clinical Abstraction Manager (RN, NP or CTR)

Flatiron Health
Remote
10 hours ago
+37
We're looking for a Clinical Abstraction Manager (RN, NP or CTR) to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career.  What You'll Do At Flatiron we are building a disruptive software platform dedicated to oncology that connects cancer centers across the country on a common

Cloud Systems Engineer

Clinical Product Support Specialist, Associate (PharmD, RN, NP, PA - Remote or NYC)

Director/Senior Director of Product, Real World Evidence

Associate/Manager, Strategic Operations

Product Manager, Spotlight Non-Regulatory (Various Levels)

NetSuite Developer

Network Operations Associate/Manager

Product Manager, Platforms (multiple levels)

Manager, Corporate Applications

Product Manager (multiple levels)

Product Manager, Spotlight Regulatory (Various Levels)

Operations Associate (Revenue Cycle)

Executive Assistant

Associate Clinical Director (NP or PA)

Administrative Assistant

IT Support Engineer

Head of Regulatory Projects, Quantitative Science

Engagement Manager

Load 10 more jobs19 jobs at Flatiron Health

Senior Product Manager - Mobile

Major League Baseball
Greater NYC Area
21 hours ago
+48
The MLBAM Platform Product Team is currently seeking an experienced Product Manager with proven leadership in delivering top-of-the-line consumer applications for iOS and Android. The position will be focused on MLB At Bat, the award-winning official application of Major League Baseball. 

Partnership Events Manager

Gameday Compliance Monitor (Seasonal)

Customer Service Coordinator

Senior Manager, Strategic Development

Customer Service Representative

Coordinator, Medical Administration

Technical Drafting Engineer

Receptionist

Senior Product Manager, Streaming

Load 6 more jobs10 jobs at Major League Baseball

Director of Customer Success

Nylas
Greater NYC Area
20 hours ago
+47
Nylas is looking for an intelligent, diligent, and results-driven individual to direct our Customer Success function. Hundreds of businesses rely on the Nylas APIs to power their products, and your role will be critical in ensuring their continued engagement and success. 

US General Manager - New York

Revolut
Greater NYC Area
21 hours ago
+39
Revolut is looking for someone to launch and scale our core business in the US. The role will sit in the New York office and report to the US CEO. This person will be responsible for the growth of the business and development new localized product offerings (e.g Trading, Vaults, Crypto, Business).

Senior Manager, Care Delivery Services

Cityblock Health
Greater NYC Area
21 hours ago
+35
In this role, you will support Cityblock in successfully implementing large projects and your responsibilities, among others, will include work stream and project management, work plan design, workgroup facilitation, and stakeholder engagement. The focus of these projects will span the entire organization, from new market launch to new clinical programs development to core operations performance improvement. It is an opportunity to learn the Cityblock operating model from the ground up and contribute to building a leading clinical model that delivers excellent health outcomes and high quality and lower cost.

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