NYC Tech Jobs and Startup Jobs

16

Manager, Customer Support Operations

Newsela
Greater NYC Area
22 hours ago
+43
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

CloudOps Administrator

DigitalOcean
Greater NYC Area
1 day ago
+47
We are looking for a seasoned system administrator to help us keep the cloud running smoothly. Reporting to the manager of Cloud Operations, the Cloud Operations Administrator monitors and provides first-response to all cloud health issues that impact, or could potentially impact, customer experience. You will interface with teams across the organization to research and troubleshoot issues from single droplets to cloud-wide disturbances.

Senior Product Manager, Kubernetes

Developer Support Engineer II - Managed Databases

Senior Product Manager, Data & Architecture

Conductor
Greater NYC Area
4 days ago
+31
The Product Manager will join a fast-paced Product team responsible for the definition and creation of innovative software products for our global customers. Product Managers interact regularly with cross-functional teams, including engineering, user experience design, product marketing, customer success, and sales. Product Managers represent the “voice of the market” and interface directly with customers to ensure Conductor’s products meet their needs.

IT Manager

Whip Media Group
Greater NYC Area
6 days ago
+26
Whip Media Group is looking for a New York based IT Manager to act as a hands-on player/coach on the team responsible for all of our in-office IT infrastructure and global systems. Our users are global, using multiple operating systems and this role is integral to scaling our organization's IT footprint in a secure and automated way. 

Technical Project Manager

Newsela
Greater NYC Area
1 week ago
+43
The Newsela Product team creates the infrastructure and features that enable the delivery of our content. In this newly created role, you will assist in the day-to-day management of crucial Newsela cross-departmental projects that help the Product team meet its quarterly and annual key deliverables. Your work may cover anything from assisting with the selection and implementation of new data analytics software to drafting and managing customer migration plans, to tracking department progress towards quarterly goals. You’ll help ensure projects are on time and on budget, and act as the key point of contact between senior leaders, accountable project leads, and other stakeholders. You’ll also help identify potential problems, facilitate solutions, and communicate next steps to ensure we’re delivering the best possible products to teachers and students across the country. 

Logistics Manager

LeafLink
Greater NYC Area
1 week ago
+21
LeafLink is seeking an experienced operations manager to join a brand new line of business at LeafLink. In this role, you will spearhead the operations of new LeafLink offerings that set the supply chain standards for the cannabis industry’s. As the operations manager, you will ensure the successful management and execution of the day-to-day operations to create an amazing delivery experience for our brands and retailers. This role will require you to constantly assess operational metrics to identify process improvements, cost savings initiatives and customer pain points. The breadth of this role requires that you have the desire to understand the high level strategy and ability to execute on the low-level details. Likewise, you will need the ability to communicate across a wide stakeholder group that spans from our executive team to our product partners. This role, and industry, necessitates a self-starter who enjoys a very fast pace, and can juggle many tasks and deadlines. 

Client Experience Manager

LeafLink
Greater NYC Area
1 week ago
+21
LeafLink seeks a Client Experience Manager to join our growing team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform. Your number one responsibility day-in and day-out is to delight our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will reflect LeafLink’s core values in all of your customer interactions.

Senior Product Manager (CVM)

Whip Media Group
Greater NYC Area
3 weeks ago
+26
Develop and maintain the product vision and roadmap for the Content Value Management (CVM) Platform, identifying high value initiatives through user research, analysis, and competitive insights. Work with cross-functional stakeholders to build all product requirements, user stories, opportunity assessments, feature prioritization and business justification for initiatives. Manage resources, cross functional teams and personal performance to deliver strategic initiatives such as new product launches and customer solutions. Act as the subject matter expert on the CVM Product. Possess the knowledge to answer all incoming questions about the product from a variety of sources, its capabilities, its performance, as well as where we are in the development timeline, etc. Monitor critical product metrics and distribute relevant insights across the organization. Constantly strive to improve our strategic connections with other functions and the way we work.

Manager, Supplier Strategy and Operations

Bizly
Greater NYC Area
3 weeks ago
+20
Hospitality supplier content: you will own our hospitality supplier database and content. This means you will own our relationships with content API providers, and you will have direct oversight on the maintenance of our database, working with our product team (on voice and tone), engineers (on API updates), content contractors (on expansion) and/or identifying new resources as required to oversee the growth of our directory. You will build intelligent systems to rapidly scale and quality control our venue directory. Hospitality supplier relationships and partnerships: as a “no commission” platform in the events world, we are looking to extend our industry presence rapidly. You will be responsible for sales and partnership outreach across hotels, restaurants, activities, and unique venues. You will work with our product and engineering team to develop products that make it easy for these venue groups to manage their own content and get business from Bizly. International growth: You will be responsible for strategizing and executing the growth of our hospitality directory in Europe and Asia. Here you will work with our sales and operations team, and you will be involved in leading an effort to internationalize our directory.

Buyer Success Associate, New York

SevenFifty
Greater NYC Area
3 weeks ago
+29
Become a power-user of the SevenFifty Buyer app. Offer support via email to all newly approved buyers in New York. Book in-person and remote meetings to help train buyers on our platform.  Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments. Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled. Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers. Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

eCommerce Operations Manager

ClassTag
Greater NYC Area
4 weeks ago
- Sourcing and negotiating contracts for inventory,. - Operations and timely delivery at competitive prices. You will be the expert in the company about who we should be using for suppliers, and getting the best out of them. You will report to the eCommerce Director.

Senior Director of Product Development

New Classrooms
Greater NYC Area
1 month ago
+11
Senior Director of Product Development will be focused on: 1) understanding and safeguarding the vision and goals of efforts and initiatives,  2) partnering with the Program Design and Analysis,Technology Divisions, and other teams to create/develop and support the products, tools and implementation designs that bring that vision to life and 3) working closely with the Delivery Teams that support the implementation of the program to make sure the program’s products and services are operating and functioning as intended.

Technical Product Manager

Kaplan Test Prep
Greater NYC Area
3 months ago
Synthesize, organize and evangelize product strategy and roadmap for platform components by aligning team goals, company objectives, product vision, and customer feedback. Guide teams to build features and run tests that connect to company goals.  Visualize features through the lens of build-on capabilities by relying on APIs, SDKs, Libraries, etc. Collect and communicate data coming out of experiments to the broader organization. Measure progress toward goals and achieve target outcomes while driving continuous improvement. Define Scalability goals for the platform components to support business growth and aspirations. Identify customer needs, validate them with strong data, and prioritize requirements. Create common functionality that spans multiple product lines.

Information Technology (IT) Manager

New Classrooms
Greater NYC Area
4 months ago
+11
The IT Manager is responsible for the ongoing support of all aspects of the organization's technology environment including software, hardware (including A/V equipment), networks, user accounts, and information security.  This full-time role ensures that all New Classrooms employees receive friendly and proactive technical support.

Associate Product Manager - Educator

Zearn
Greater NYC Area
4 months ago
Zearn is looking for an Associate Product Manager who is passionate about solving complex problems and working collaboratively to build features for our Educator experience. As a member of our product team, you’ll help define and prioritize new features, manage weekly development sprints, and lead research projects to help Zearn build an excellent Middle School product for teachers and admins.

Product Manager

Postlight
Greater NYC Area
6 months ago
+34
We’re looking for Product Managers with strong technical backgrounds who can rally teams of engineers and product designers, and drive the development of great products. As a Postlight Product Manager, you will sit at the intersection of business, tech, and design. You should feel as comfortable outlining a product strategy as discussing front-end architecture with engineers. We’re looking for people who have led teams, shipped products, and made difficult decisions when necessary.

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