NYC Tech Jobs and Startup Jobs

34

Director, Customer Success

Shapeways
Greater NYC Area
46 minutes ago
+38
We are looking for a dynamic, creative, and intelligent leader; team player that thrives in a fast-paced, innovative working environment and is passionate about customer happiness, relationship building, and increasing customer satisfaction through data-driven approaches. While we value anyone with passion and talent for customer success, for this specific role we are looking for candidates with a proven track record in building and scaling customer success teams. As we enter the next era of Shapeways, this is an amazing time to join our leadership team and be part of building our path to success. Ideally, you’d be located or willing to locate to the Greater New York City area but we can be flexible for a fully remote leader for the right candidate.

Customer Success Client Trainer

DailyPay, Inc.
Greater NYC Area
19 hours ago
+40
The Customer Success Training Manager is a client-facing role responsible for the development and implementation of training plans in line with business objectives. This position requires excellent project management and communication skills and a high degree of self-motivation. You will need to identify training needs, organize and monitor external training, e-learning, etc and deliver training sessions yourself. Flexibility, creativity and great organizational skills come in handy with this exciting, fast-paced position.

Associate Product Manager

Imagen Technologies
Greater NYC Area
1 day ago
+23
Gather and refine user stories and product requirements to drive the product development lifecycle. Manage stakeholders and deliverables across multiple teams and departments within the organization, creating a collaborative and team-driven environment. Analyze and synthesize our inventory of 100M+ records, creating a rich and insightful understanding of the underlying data. Create production-level quality dashboards that appropriately synthesize the state of the business for senior management, key stakeholders, and external parties. Develop and execute against effective project plans which balance investment, cost, risk, and feasibility.

Client Experience Manager

LeafLink
Greater NYC Area
2 days ago
+21
LeafLink seeks a Client Experience Manager to join our growing team. You will work directly with our clients, our Customer Experience team, and various internal teams to support our customers, grow the LeafLink network, and evolve our platform. Your number one responsibility day-in and day-out is to delight our customers. You will serve as the subject matter expert, advising your accounts on best practices for leveraging LeafLink to grow their businesses. You will provide strategic guidance that reflects best practices, technical expertise, and industry acumen. You will reflect LeafLink’s core values in all of your customer interactions.

Incident Manager

DailyPay, Inc.
Greater NYC Area
3 days ago
+40
DailyPay is seeking an Incident Manager to manage the coordinated resolution of major production issues and service outages (Rapid Response). The Incident Manager will work with stakeholders across the Engineering, Payment Operations, Support, and Partnership Management teams to ensure that major issues are resolved quickly and effectively. The Incident Manager will also lead all post-incident improvements, including scaling and iterating on the Rapid Response process and executing on learnings from post-mortems. The right candidate must have the ability to manage multiple projects at once, have clear and concise communication skills, and exhibit solid judgment and clear thinking under pressure.

Rider Experience Principal

Via
Greater NYC Area
3 days ago
+14
As a Rider Experience Principal, you will be responsible for understanding and shaping the holistic experience for Via riders across our Consumer and Platform deployments. We solve problems ranging from customizing algorithm parameters; to optimizing app usage flows; to figuring out the best way to gather feedback from riders. You will need to combine a mix of strategic, operational, analytical, and product thinking to be successful.

PCP Clinical Liaison

Quartet Health
Greater NYC Area
3 days ago
+47
Quartet’s Care Navigation is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. The PCP Clinical Liaison will assist Primary Care Providers with complex clinical cases and support them with the treatment of mental health in their practice.

Head of Customer Success

DailyPay, Inc.
Greater NYC Area
4 days ago
+40
As the Head of Customer Success, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

Director of Network Operations

Talkspace
Greater NYC Area
5 days ago
+22
We are looking for an experienced Director of Network Operations to join our Network and Clinical Quality team. This role would be responsible for overall management of network capacity management and recruitment functions at national telehealth company. We are looking for someone who can streamline and optimize network functions, and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Sr. Director, Ops Strategy

Spot.IM
Greater NYC Area
5 days ago
+19
Utilize structured problem-solving skills to develop strategies and lead cross-functional initiatives that will drive company growth and streamline overall processes. Perform both quantitative and qualitative analysis to understand the competitive landscape, market segmentation and sizing, business and financial modeling, and on best operational process implementation to support hypotheses and decisions. Partner cross functionally to determine metrics and ways to measure success, value returned and cost of risk to the business. Be an inspirational leader; build and scale your team to support the long-term strategy and drive a culture of strong performance. Partner with each executive and team leader to generate their specific strategies, objectives, and plans to help achieve their goals with consideration for the overall company goals.

Sr. Director, Product + Data Strategy

Spot.IM
Greater NYC Area
5 days ago
+19
Spot.IM is looking for a highly creative Sr. Director Product and Data Strategy Manager who will provide industry-specific strategic leadership and knowledge for the build out of a DMP and a self-served ad market place. You will serve as a publishing expert who develops and owns strategic initiatives that drive revenue growth, then deliver on the strategies through collaboration with other relevant thought partners across product, marketing, and business development. Candidates should understand how to identity new business opportunities, bundle products, develop packaging, and identify market gaps and needs.

Product Data Analyst

Galileo
Greater NYC Area
6 days ago
+17
Help extend, maintain, and document our digital analytics infrastructure in Looker. Analyze utilization of our applications and segment users. Construct dashboards and other reporting tools to help our end users perform their roles more effectively. Collaborate with internal Operations teams to understand their business needs and proactively suggest / build solutions leveraging data and analytics. Collaborate with engineering resources to ensure key projects are completed on time and budget .

Director, Customer Support

DonorsChoose
Greater NYC Area
1 week ago
+44
DonorsChoose is the leading platform for giving to public schools. Teachers across America use the site to create projects requesting resources their students need, and donors give to the projects that inspire them. Since its founding by a Bronx teacher in 2000, 4 million people and partners have given $965 million to projects reaching over 40 million students. In this clip, board member Stephen Colbert tells our story.  Unique among

Risk Manager

Via
Greater NYC Area
1 week ago
+14
As Via’s Risk Manager - Insurance, you will have the unique opportunity of being the Company’s first full-time risk manager tapped to lead the Risk function at Via, which is currently a cross-functional team with members from Finance, Operations and Legal. You will be the first hire to focus specifically on leading Via’s approach to strategic risk and managing its complex global insurance program. You will work closely with members of the Legal and Finance teams, gaining hands-on exposure to all aspects of risk management at a fast-growing startup.

Senior Product Manager (CVM)

Whip Media Group
Greater NYC Area
1 week ago
+26
Develop and maintain the product vision and roadmap for the Content Value Management (CVM) Platform, identifying high value initiatives through user research, analysis, and competitive insights. Work with cross-functional stakeholders to build all product requirements, user stories, opportunity assessments, feature prioritization and business justification for initiatives. Manage resources, cross functional teams and personal performance to deliver strategic initiatives such as new product launches and customer solutions. Act as the subject matter expert on the CVM Product. Possess the knowledge to answer all incoming questions about the product from a variety of sources, its capabilities, its performance, as well as where we are in the development timeline, etc. Monitor critical product metrics and distribute relevant insights across the organization. Constantly strive to improve our strategic connections with other functions and the way we work.

Health Advocate (Spanish Speaking/Multilingual)

Galileo
Greater NYC Area
1 week ago
+17
Reporting to our Field Operations Lead, Galileo’s Health Advocates are at the heart of our care teams, building trusting and supportive relationships with a group of patients to help them meet their goals. As a Health Advocate you are naturally empathetic and a good listener; you understand what’s going on in the lives of the patients you work with and you invest quality time with every patient getting to know them as a real person. Our Health Advocates continuously collaborate with our team of clinicians and social workers creating tailored care plans and then working closely with each patient, ensuring they are well supported and empowered.

Senior Product Manager, Kubernetes

DigitalOcean
Greater NYC Area
1 week ago
+47
We are looking for a passionate, results oriented, and motivated self-starter to lead product within our Kubernetes product team. Looking for someone with cloud computing domain knowledge, especially with hands-on experience launching and supporting large/distributed cloud compute products and services. Reporting to the Sr. Director of Product, this Senior Product Manager will build products and features to drive DigitalOcean’s Kubernetes Service and Container Registry.  You will get to work with a team of high-energy and dedicated product managers, designers, and engineers to impact the lives of developers by simplifying innovation for them. This role is a great opportunity for experienced Product Managers with expertise in IaaS, PaaS, or SaaS who want to have a real impact, both within the company and in the developer community at large, and launch products that are used and loved by thousands of developers worldwide.

Senior Product Manager, Billing & Developer Experience

Senior Product Manager, Compute

Senior Customer Service Agent

Tipico
1 week ago
+21
We are looking for someone who will be able handle a cross functional role working with our Marketing and Product teams to help deliver the best in class Customer Service experience. A person with a positive attitude that is passionate about work and who is motivated to succeed. Someone who can lead by example and can ensure the smooth running of the department’s day to day operations. Some of the tasks will involve:

Product Manager

Imagen Technologies
Greater NYC Area
1 week ago
+23
Imagen is a product driven company. Our product team is looking for smart, passionate people who are excited to solve hard problems using cutting edge technology to change the lives of patients around the world. The job requires passion for the mission, unrelentingly high standards, and the ability to motivate a team to do great work. You will help lead cross-functional teams of software engineers, machine learning researchers, and clinicians and be connective tissue that allows us to deliver the right products.

Finance and Operations Manager

Imagen Technologies
Greater NYC Area
1 week ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

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