NYC Tech Jobs and Startup Jobs

29

Executive Assistant

Urbint
Greater NYC Area
2 days ago
+44
Eager to help create and foster startup culture. Enjoys working on variety of projects. Comfortable with ambiguity. Appreciates receiving feedback and constructive criticism. Previous experience at both large and small companies. Ability to travel within NYC Metro area.

Customer Success Manager

Peakon
Greater NYC Area
3 days ago
+28
You know the importance of a company’s culture, and you believe you can help to create great places to work. As a Customer Success Consultant, you will design and lead implementations of Peakon and provide advice and best practice while developing ongoing, relationships with a wide range of organizations. You will also work closely alongside the Sales Team, commercial Customer Success Managers and the global support team to ensure the best possible customer experience and product adoption.

Compliance Manager

LeafLink
Greater NYC Area
3 days ago
+21
LeafLink is seeking a Head of Compliance to join our fast-growing team, reporting directly to the VP of Finance. In this role, you will be responsible for the development, implementation, and ongoing management of LeafLink Inc.’s comprehensive compliance program which includes managing enterprise and security risk. LeafLink Inc. serves an industry with several legal and regulatory compliance obligations. This role will require you to research relevant external guidelines and build a comprehensive risk management program dedicated to ensuring proactive compliance with LeafLink’s various business activities, including client onboarding, Know-Your-Customer policies for marketplace participants and enhanced diligence for clients of the LeafLink Financial program. You will collaborate with management across each functional line of service at LeafLink Inc. to develop a industry defining compliance program that leverages LeafLink’s unique market position in order to enable rapid compliant growth in a highly regulated space. You need to be a hands on independent, thoughtful problem-solver with excellent written and verbal communication skills and who is comfortable operating in a fast pace environment, managing multiple internal and external stakeholders with demanding deadlines.

VP of Customer Support

DigitalOcean
Greater NYC Area
4 days ago
+51
We are hiring a VP of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. Reporting to the Chief Technology Officer, the VP of Customer Support will lead the DO Customer Support function and its teams that make up a core pillar of DigitalOcean’s brand known for delivering an amazing customer experience across every interaction. Successful candidates will have a successful track record of running innovative Customer Support programs and increased customer retention and customer adoption.

Senior Product Manager

Urbint
Greater NYC Area
4 days ago
+44
As a Senior Product Manager at Urbint, you’ll meet customers, design and lead software development, and organize market launches. You’ll constantly learn, work cross-functionally, engage with all aspects of the company, and ultimately, create products that help make communities more resilient. Anyone interested in challenging themselves and making an impact should apply.

Senior Product Marketing Manager

Thinkful
Greater NYC Area
6 days ago
As the Senior PMM for ISAs, you’ll own the strategic roadmap of Thinkful’s ISA products. You’ll be especially focused on ensuring we’re effectively matching key personas with the right products and positioning. You’ll get to build the future of ISAs as a mass market product.  The ideal candidate is someone who is strategic, hungry, flexible, creative, analytical and a proven builder. You’re excited to navigate the ambiguity & elusiveness of new markets. Through empathy and rigor you can quickly spot glimmers of opportunity and find ways to capture its full value.

Vice President of Customer Success

Stack Overflow
Greater NYC Area
1 week ago
+33
Join the company behind the biggest developer community in the world as our Vice President of Customer Success. We are looking for a senior leader to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). This position reports to the CEO and is a key member of the Senior Leadership Team.

Senior Product Manager, Ad Products

JW Player
Greater NYC Area
1 week ago
+19
As a Senior Product Manager on JW Player’s Ad Products team, you will own the success of a suite of advertising products that enable both our Publishers and Partners to monetize inventory and help advertisers run successful ad campaigns. You will drive new product lines and unlock new customer profiles integral to our continued growth. In addition to owning existing products, including Video Player Bidding, Outstream Player, and Video Ad Targeting, you will identify and create new products. You will work alongside your product team members, business strategists, designers, engineers, and data scientists to influence how the advertising ecosystem works to help our customers succeed.

Product Manager, Enterprise SaaS

LeafLink
Greater NYC Area
1 week ago
+21
Lead product evolution through the critical assessment of business requirements gathered by interacting with LeafLink teams and our customer base. Be passionate and dedicated to owning and managing a clean, focused, and articulate backlog with value propositions and priorities precisely organized. Provide company-wide transparency for our product strategy and roadmap, fostering channels for feedback as well as updates on adoption and product progress.

Product Manager, Vendor-to-Vendor Marketplace

LeafLink
Greater NYC Area
1 week ago
+21
We’re looking for a Product Manager to join LeafLink’s rapidly growing team. In this role you will have an opportunity to lead an exciting greenfield project that will change the way cannabis vendors do business amongst themselves. You will work, learn, and collaborate with a team who are all invested in the launch and success of this innovative project. It’s an exciting opportunity with a lean team; we welcome Product Managers who bring demonstrated process, new thinking and entrepreneurial thinking. If you thrive in ambiguity and embrace the thrill of experimenting with new ideas, let’s talk!

Senior Trust & Safety Specialist

Skillshare
Greater NYC Area
1 week ago
+32
As Skillshare’s Trust & Safety Manager, you will be responsible for developing and building out our T&S program as we scale. In this role, you’ll oversee and execute our T&S processes to identify and root out problematic behavior, create new strategies and workflows using tools such as Sift Science and SQL, and develop policies and guidelines for Skillshare. This is a challenging role with a lot of growth potential – you’ll own the hands-on work initially, and start to build out processes and strategy that can scale with the growth of our business.

Product Operations Analyst

Teachable
Greater NYC Area
1 week ago
+43
Conduct independent research on multiple aspects of our product and experiences. Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, and product data. Plan and execute the end-to-end research process: research to data synthesis to insights. Guide research influenced by business requirements. Collaborate with coworkers to utilize data from available sources. Advocate for best practices for data collection throughout the organization to ensure uniformity . Prepare detailed reports for internal operational views within the department and across the organization . Assist in creating quantitative models to illustrate the long-term effects of strategic decisions. Support the VP of Product with recommendations and insights.

IT Help Desk Support

Stack Overflow
Greater NYC Area
1 week ago
+33
We’re looking for an empathetic and self-motivated IT professional to join our team in NYC. Do you love helping people? Are you interested in learning more about practical computer administration? At Stack Overflow, you will be a vital part of our work to create a community and a company where everyone feels welcome to learn, share their knowledge, and build their careers During a typical week, you’ll track open tickets, prioritize, and document resolution of end-user requests, and handle the occasional in-person request. Though this role is in NYC, we’re a distributed company, so you’ll be working with team members both in our office as well remotely. We mainly handle hardware repair at the warranty level, so ideally you’re mostly interested in software and operating system support.  You’ll install, diagnose, and maintain software on both Windows and Mac computers. You’ll also provide support for common issues like password resets, software and hardware issues, access to wifi and printers, etc. Experience with conference and A/V gear (like sound boards and Crestron equipment) is a plus, as you’ll own our in-office setups.

Manager of Customer Service

Newsela
Greater NYC Area
1 week ago
+43
As the Senior Manager of Customer Support Operations, you will lead the Customer Support team’s efforts in ensuring that technical support is provided to our customers. Your goal is to make sure that all efforts are geared towards maintaining a high rate of customer satisfaction and ensuring that all SLA requirements of support are met through the customer lifecycle. This means you’ll be developing efficient policies, procedures, and standards to enable the best customer support possible. You will lead, hire, and train the Customer Support team to provide excellent customer support for educators who are learning how to use the Newsela platform.

Manager, Content Strategy and Operations

Bizly
Greater NYC Area
2 weeks ago
+20
Hospitality supplier content: you will own our hospitality supplier database and content. This means you will own our relationships with content API providers, and you will have direct oversight on the maintenance of our database, working with our product team (on voice and tone), engineers (on API updates), content contractors (on expansion) and/or identifying new resources as required to oversee the growth of our directory. You will build intelligent systems to rapidly scale and quality control our venue directory. Hospitality supplier relationships and partnerships: as a “no commission” platform in the events world, we are looking to extend our industry presence rapidly. You will be responsible for sales and partnership outreach across hotels, restaurants, activities, and unique venues. You will work with our product and engineering team to develop products that make it easy for these venue groups to manage their own content and get business from Bizly. International growth: You will be responsible for strategizing and executing the growth of our hospitality directory in Europe and Asia. Here you will work with our sales and operations team, and you will be involved in leading an effort to internationalize our directory.

Customer Educator (NYC)

Teachable
Greater NYC Area
2 weeks ago
+41
Efficiently deliver solutions to customers by email and live chat and drive results by meeting or exceeding individual and team productivity and quality goals. Build encyclopedic knowledge of the functionality and capabilities of the Teachable platform, keeping pace with the continued evolution of our product features and capabilities. Demonstrate strong communication and interpersonal savvy by explaining processes and technical information in a concise and thorough manner, to support diverse customers and teammates. Collaborate and help close the customer feedback loop by reporting/synthesizing feedback to our product and engineering teams.

SVP of Product

Stack Overflow
Greater NYC Area
2 weeks ago
+33
Join the company behind the biggest developer community in the world as our SVP of Product. We’re looking for a Senior Vice President of Product who will play a pivotal role in the future of our company. Our SVP of Product will be responsible for the technical vision and development of Stack Overflow product lines. You’ll be managing product leaders, managers and collaborating with the marketing and support teams, as well as providing the overall vision for the product roadmap. This position reports to the CEO and is a key member on Sr. Leadership Team.

Director of Product Management- Search and Recomme…

Newsela
Greater NYC Area
2 weeks ago
+43
The Director of Search and Recommendations will be a senior product management leader overseeing an autonomous team of software developers, data scientists, QA engineers, and content SMEs. Your team’s priority will be building highly relevant systems to recommend learning content. The Search & Recommendations team is focused on helping teachers align engaging learning experiences with the lesson plans and standards they have in mind. The experience of using Newsela for teaching and learning should be beautiful, empowering, and fun. As a senior leader on the product management team, you will be part of a highly collaborative group working to develop a strategy and execute on the next generation of learning experiences.

Product Manager

Knotch
Greater NYC Area
2 weeks ago
+33
As the lead Product Manager at Knotch, you’ll play a critical role in ideating, developing, building and launching our enterprise SaaS products. Your passion will be to expand our product, develop sustainable processes, prototype new ideas, identify new opportunities and deliver product that you’re proud of within the appropriate timelines. You’ll work alongside our Product, Engineering, and Client Success teams every day and in doing so, you’ll be helping to craft the future of Knotch by making things, breaking things and learning every single day.

IT Help Desk Support

Stack Overflow
Greater NYC Area
3 weeks ago
+33
During a typical week, you’ll track open tickets, prioritize, and document resolution of end-user requests, and handle the occasional in-person request. Though this role is in NYC, we’re a distributed company, so you’ll be working with team members both in our office as well remotely. We mainly handle hardware repair at the warranty level, so ideally you’re mostly interested in software and operating system support.  You’ll install, diagnose, and maintain software on both Windows and Mac computers. You’ll also provide support for common issues like password resets, software and hardware issues, access to wifi and printers, etc. Experience with conference and A/V gear (like sound boards and Crestron equipment) is a plus, as you’ll own our in-office setups.

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