NYC Tech Jobs and Startup Jobs

Reporting directly to the CTO, the Head of Product will ensure that we are always doing the most impactful work possible. You will help formalize our existing processes and eventually build a team. We’re looking for someone with experience growing other technology companies, familiarity with double-sided marketplaces, and passion for the beverage and hospitality industry. You’ll need grit, organization, and the ability to work with many stakeholders. 

You will join Attune as one of our Customer Care Team Leads, responsible for leading and managing a team of highly motivated and enthusiastic Broker Success Associates. This team is focused on delivering core components of the broker experience and service offerings. You should be comfortable on the frontlines with customers (phone, email, live chat) as well as working with leadership to escalate and resolve issues. The right candidate will also possess a strong sense of urgency, and the ability to improve operational efficiency through process improvement. 

Eager to help create and foster startup culture. Enjoys working on variety of projects. Comfortable with ambiguity. Appreciates receiving feedback and constructive criticism. Previous experience at both large and small companies. Ability to travel within NYC Metro area.

You know the importance of a company’s culture, and you believe you can help to create great places to work. As a Customer Success Consultant, you will design and lead implementations of Peakon and provide advice and best practice while developing ongoing, relationships with a wide range of organizations. You will also work closely alongside the Sales Team, commercial Customer Success Managers and the global support team to ensure the best possible customer experience and product adoption.

LeafLink is seeking a Head of Compliance to join our fast-growing team, reporting directly to the VP of Finance. In this role, you will be responsible for the development, implementation, and ongoing management of LeafLink Inc.’s comprehensive compliance program which includes managing enterprise and security risk. LeafLink Inc. serves an industry with several legal and regulatory compliance obligations. This role will require you to research relevant external guidelines and build a comprehensive risk management program dedicated to ensuring proactive compliance with LeafLink’s various business activities, including client onboarding, Know-Your-Customer policies for marketplace participants and enhanced diligence for clients of the LeafLink Financial program. You will collaborate with management across each functional line of service at LeafLink Inc. to develop a industry defining compliance program that leverages LeafLink’s unique market position in order to enable rapid compliant growth in a highly regulated space. You need to be a hands on independent, thoughtful problem-solver with excellent written and verbal communication skills and who is comfortable operating in a fast pace environment, managing multiple internal and external stakeholders with demanding deadlines.

DonorsChoose engages the public in public schools by giving people a simple, accountable, and personal way to address educational inequity. In this clip, board member Stephen Colbert tells the organization's story.   Since its launch in 2000, more than 3.9 million "citizen philanthropists" have donated to classroom projects on DonorsChoose, channeling books, field trips, technology, and other resources to more than 35 million students in public

We are seeking a Client Service Associate fluent in Mandarin to begin with our New York Client Service Team for 6-12 months of immersive experience. The Associate would receive a crash course in the AlphaSights business, including significant training and professional development, before relocating to our growing Shanghai office. With support from the global team, this Associate would then have opportunity to build out our Capital Markets team in Shanghai. The ideal candidate is authorized to work in China. Individuals with OPT or CPT authorization for the U.S. are welcome to apply, as there will be a training stay in New York City.

You will work with engineers, data scientists, user researchers, insurance veterans, underwriters, and more, to reimagine how insurance is delivered. You will create and manage product roadmaps for our UX, technology, and analytics products/platforms. Along the way, you will build great working relationships within a collaborative community that believes anything is possible. 

We are hiring a VP of Customer Support responsible for developing and delivering the strategy that ensures our customers are successful on our platform. Reporting to the Chief Technology Officer, the VP of Customer Support will lead the DO Customer Support function and its teams that make up a core pillar of DigitalOcean’s brand known for delivering an amazing customer experience across every interaction. Successful candidates will have a successful track record of running innovative Customer Support programs and increased customer retention and customer adoption.

Description At Urbint, our mission is to make communities more resilient. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities and infrastructure operators across the country. We are a team of close-knit engineers, entrepreneurs, and data geeks who obsess over problem solving, new technologies, and making a positive impact in our communities. As a Senior

We are seeking a dedicated and driven Broker Success Associate to deliver a new, world-class business insurance experience for our customers. The ideal candidate is a self-starter with insurance experience who is passionate about helping people and solving problems. You will be the voice of Attune, interacting with brokers and agents that rely on us to make their businesses more effective and competitive so they can create an amazing experience for their small business customers.

Join the company behind the biggest developer community in the world as our Vice President of Customer Success. We are looking for a senior leader to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). This position reports to the CEO and is a key member of the Senior Leadership Team.

As a Senior Product Manager on JW Player’s Ad Products team, you will own the success of a suite of advertising products that enable both our Publishers and Partners to monetize inventory and help advertisers run successful ad campaigns. You will drive new product lines and unlock new customer profiles integral to our continued growth. In addition to owning existing products, including Video Player Bidding, Outstream Player, and Video Ad Targeting, you will identify and create new products. You will work alongside your product team members, business strategists, designers, engineers, and data scientists to influence how the advertising ecosystem works to help our customers succeed.

Lead product evolution through the critical assessment of business requirements gathered by interacting with LeafLink teams and our customer base. Be passionate and dedicated to owning and managing a clean, focused, and articulate backlog with value propositions and priorities precisely organized. Provide company-wide transparency for our product strategy and roadmap, fostering channels for feedback as well as updates on adoption and product progress.

We’re looking for a Product Manager to join LeafLink’s rapidly growing team. In this role you will have an opportunity to lead an exciting greenfield project that will change the way cannabis vendors do business amongst themselves. You will work, learn, and collaborate with a team who are all invested in the launch and success of this innovative project. It’s an exciting opportunity with a lean team; we welcome Product Managers who bring demonstrated process, new thinking and entrepreneurial thinking. If you thrive in ambiguity and embrace the thrill of experimenting with new ideas, let’s talk!

The Executive Assistant will be working as part of a flexible team, providing high-level support to one Partner and 1-2 Directors inclusive of complex calendar management, travel management and expense reimbursement. The primary goals are to leverage the executives’ time, support the broader team, and successfully serve BCG’s clients.

We’re looking for an empathetic and self-motivated IT professional to join our team in NYC. Do you love helping people? Are you interested in learning more about practical computer administration? At Stack Overflow, you will be a vital part of our work to create a community and a company where everyone feels welcome to learn, share their knowledge, and build their careers During a typical week, you’ll track open tickets, prioritize, and document resolution of end-user requests, and handle the occasional in-person request. Though this role is in NYC, we’re a distributed company, so you’ll be working with team members both in our office as well remotely. We mainly handle hardware repair at the warranty level, so ideally you’re mostly interested in software and operating system support.  You’ll install, diagnose, and maintain software on both Windows and Mac computers. You’ll also provide support for common issues like password resets, software and hardware issues, access to wifi and printers, etc. Experience with conference and A/V gear (like sound boards and Crestron equipment) is a plus, as you’ll own our in-office setups.

Hospitality supplier content: you will own our hospitality supplier database and content. This means you will own our relationships with content API providers, and you will have direct oversight on the maintenance of our database, working with our product team (on voice and tone), engineers (on API updates), content contractors (on expansion) and/or identifying new resources as required to oversee the growth of our directory. You will build intelligent systems to rapidly scale and quality control our venue directory. Hospitality supplier relationships and partnerships: as a “no commission” platform in the events world, we are looking to extend our industry presence rapidly. You will be responsible for sales and partnership outreach across hotels, restaurants, activities, and unique venues. You will work with our product and engineering team to develop products that make it easy for these venue groups to manage their own content and get business from Bizly. International growth: You will be responsible for strategizing and executing the growth of our hospitality directory in Europe and Asia. Here you will work with our sales and operations team, and you will be involved in leading an effort to internationalize our directory.

Join the company behind the biggest developer community in the world as our SVP of Product. We’re looking for a Senior Vice President of Product who will play a pivotal role in the future of our company. Our SVP of Product will be responsible for the technical vision and development of Stack Overflow product lines. You’ll be managing product leaders, managers and collaborating with the marketing and support teams, as well as providing the overall vision for the product roadmap. This position reports to the CEO and is a key member on Sr. Leadership Team.

As the lead Product Manager at Knotch, you’ll play a critical role in ideating, developing, building and launching our enterprise SaaS products. Your passion will be to expand our product, develop sustainable processes, prototype new ideas, identify new opportunities and deliver product that you’re proud of within the appropriate timelines. You’ll work alongside our Product, Engineering, and Client Success teams every day and in doing so, you’ll be helping to craft the future of Knotch by making things, breaking things and learning every single day.