NYC Tech Jobs and Startup Jobs

88

Customer Support Advisor, Acuity (Remote)

Squarespace
Remote
16 hours ago
+41
Engage our customers via email and live chat with your dynamic writing skills in a fast, accurate and human way. Use established workflows to serve the most valuable tickets to your inbox. Problem-solve and troubleshoot straightforward and complex customer issues. Be an engaged member of the support team participating in projects and specialized support as needed Stay up to date on new product features and improvements. Collaborate and communicate with teammates to learn, improve, and iterate on new ways of working together and helping each other and our customers.

Senior Product Manager/Product Manager

Customer Success Representative

Haven Life
Greater NYC Area
1 day ago
+46
Effectively manage incoming chats, emails, and calls. Educate potential customers on our product and process. Understand our customer’s challenges and identify scalable and effective solutions. Focus on process improvement and operational efficiency. Meet and exceed team goals around customer satisfaction and internal SLA’s. Take ownership and stay composed when interacting with upset clients. Conduct research and work cross-team to resolve customer issues and feature requests. Strong passion for the voice of the customer.

Customer Success Manager

Braze
Greater NYC Area
1 day ago
+31
Success, Implementations or Project Management. Own customer relationship and adoption, empowering Braze utilization and value for your book of business. Advocate customer feedback to Braze product team and voice in our roadmap. Work with some of Braze’s more technically savvy and complex digital first clients. Provide continuing education for customers to maximize product usage. Hit client renewals, retention and net retention targets. Own and assume ultimate responsibility for customer renewals for accounts in your name. Dedicated contact for strategy, product training inquiries, and non-technical support. Drive feature adoption through targeted on-going training of clients. Product expertise through delivery of training and planning workshops to clients.

Product Manager

Technical Support Engineer

VP, Customer Support

Vimeo
Greater NYC Area
1 day ago
+51
Manage customer success teams at Vimeo, including Tier 2 technical support, Enterprise support, and outsourced Tier 1 support, a team of 100+. Strategically manage cross-functional relationships with leaders in Product, Engineering, Legal and Marketing to advocate for users and influence major product rollouts and long-term product roadmap. Manage large customer success operating budget, with a focus on reducing expenses and cost per ticket across teams while maintaining customer satisfaction ratings. Optimize support operations and systems across phone, chat, email, etc, and make workflow adjustments. Own relationship with outside vendors including provide of entire Tier 1 and Tier 0 support for the company. Act as communication lead during emergency issues, such as site outages, whenever they may occur and divert support resources to minimize SLA breaches. Oversee the performance of the entire support organization: CSAT rating (95%), Help Center (95% self-serve), and Tier 1 volume (90% of tickets).

Head of Customer Success

Catalyst Software
Greater NYC Area
2 days ago
+32
Develop and lead scalable cross-functional programs to drive success, increase adoption and retention, and turn stakeholders into champions. Serve as the voice of our customer to Catalyst’s internal teams, promoting a customer-centric mindset across the organization. Serve as a strategic advisor to our customers by providing recommendations on how Catalyst can address their goals, needs, and pain points. Collaborate with the Product team to share customer insights that inform future product developments. Collaborate with the Sales team to identify growth opportunities. Define key metrics for success, leveraging data to make informed business decisions and to drive revenue growth. Build out and manage our CSM team, Support Engineering team, and Onboarding process. Be an evangelist for Catalyst within customer organizations and industry events.

Senior Product Manager - Data Platform

Major League Baseball
Greater NYC Area
2 days ago
+48
The MLB Product Team is currently seeking an experienced Product Manager to build the foundational data platform. This position will be focused on centralizing all MLB fan data in one single platform, creating single identity of a fan across touchpoints and building innovative data products to enable key use cases across MLB’s digital products. The data platform will play a pivotal role in enabling highly personalized, on time and consistent experiences for our fans in their day to day interactions with baseball across various products and channels.

Senior Product Manager - Android

Senior Manager, Strategic Development

Coordinator, Medical Administration

Technical Drafting Engineer

Senior Product Manager, Streaming

Load 2 more jobs6 jobs at Major League Baseball

Broker/Dealer Operations Team Lead

Betterment
Greater NYC Area
2 days ago
+46
You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for foreseeing when a situation could be risky and resolving it quickly and appropriately. You grasp complex topics quickly and are adept at thinking on your feet to solve problems in a creative and holistic manner. You are a strong communicator and an experienced people manager who enjoys interacting with other people to address any issue that comes your way. You take comfort in numbers and data-driven conclusions while possessing a strong intellectual curiosity for how things work. You are excited to support our customer operations team and play a crucial role in keeping our business growing and running smoothly.

Analyst, Finance Transformation

Peloton
Greater NYC Area
2 days ago
+27
We are looking for an Analyst with an accounting background and in-depth ERP functional knowledge to join Peloton’s Finance Transformation Team. As part of the Finance Transformation Team, you will identify, design and deploy technology and process solutions that enable strategic initiatives and operational improvements. As a dedicated subset of the broader Accounting & Finance team, you will help drive forward initiatives to improve the quality of our financial data and efficiency of the accounting close, as well as design system solutions to support Peloton’s evolving business at scale. You will partner cross-functionally with critical areas of the business including supply chain and logistics, sales and eCommerce, and technology/engineering to lead the continued growth and optimization of our ERP system.

Strategic Sourcing Manager- Mechanical

Product Manager, Fitness Hardware

Associate Product Analyst

Administrative Assistant

Senior Associate, Internal Audit

Senior Manager, Internal Audit

Director, Enterprise Operations

Platform Capacity Manager

Director of Business Operations

Product Lifecycle Management (PLM) Administrator

Service Design, Technical Support Analyst

Senior Manager, ODM

Director, Sourcing

Client Platform Engineer

Senior Product Manager, International

Product Manager, Tablets & Display Technology

Senior Product Manager - Mobile

Product Designer

Manager, Inventory Operations

Load 10 more jobs20 jobs at Peloton

Director, Customer Success Operations

Unqork
Greater NYC Area
3 days ago
+47
The Customer Success Operations Director will establish the operational infrastructure for Unqork’s Customer Success organization. The role will report to the Chief Customer Officer of Unqork and will be tasked with building the organization and function focused on defining the customer journey, touchpoints, and metrics. CS Operations should be designed to proactively support and engage with Unqork’s broad client base.

Technical Implementation Specialist

Client Director - Financial Services

Procurement Manager

Information Security Analyst

Client Director - Insurance

Director, Solutions Architect - Delivery

Client Analyst - Public Enterprise

Technical Training Manager

Client Director - Public Sector

Client Manager - Public Enterprise

Client Partner - Public Sector

Load 8 more jobs12 jobs at Unqork

Technical Client Support Associate

VTS
Greater NYC Area
3 days ago
+38
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Head of Industry, Retail

Yext
Greater NYC Area
3 days ago
+38
Yext is seeking a Retail/CPG Industry Leader who will lead Yext’s strategy for the CPG and D2C/Retail Verticals within the United States. The ideal candidate will be a creative thinker, with the ability to work cross-functionally in order to develop scalable solutions for their clients, as well as their teams. They will build the retail vertical messaging and develop Yext product offerings. They will also be the lead public evangelist for retail for the company and will include public speaking, blogging, and other forms of media. We are looking for a self-starter entrepreneurial type leader who has demonstrated success building up an offering in the retail vertical. Ideal candidates will have management experience in a consultative sales environment, as well as extensive experience marketing digital marketing solutions.

Technical Engagement Manager

Sales Strategy & Operations Manager - Enterpri…

DoorDash
Greater NYC Area
3 days ago
+40
As our Manager, Sales Strategy & Operations - Enterprise, you’ll discover and drive performance improvements across the sales organization and build the foundation for it to scale. This will include building and executing go-to-market playbooks, revenue optimization, strategic initiatives to enhance productivity, process redesign, product roadmap and launches, resource allocation and pipeline analytics. This role sits at the intersection of our revenue generation engine and our business teams, and as such will require ruthless prioritization and data-driven decision-making to ensure our teams are working against the right goals and have the tools needed to achieve them.

Product Manager, New Businesses

Group Product Manager, International

Enterprise Manager, Retail & Incubation

Director, Merchant Partnerships & Strategy

Senior Manager, Platform Support

Manager, Product Operations

Fulfillment Associate

Area Manager

Fulfillment Associate

Fulfillment Associate

Load 7 more jobs11 jobs at DoorDash

Customer Success Manager

Nylas
Greater NYC Area
3 days ago
+47
The Customer Success Manager is responsible for ensuring the success of a portfolio of Nylas customers. In this role, you will bring Nylas’ best ideas, innovations, and capabilities to customers and match these to the customers' business goals, driving greater value and alignment between Nylas and the customer. You will be a trusted advisor to all our customers, orchestrating our success services and providing best practices in areas such as Adoption, Business Metrics and Feature Usage. The end result is increased customer satisfaction, retention and expansion of the Nylas footprint.

Director of Product Management

Feather
Greater NYC Area
3 days ago
+33
Feather is hiring a Director of Product Management to define our product strategy and cohesive, cross-functional processes. You'll be instrumental in developing our product vision across the organization and closely partner with Engineering, Design, Marketing, Logistics, and CX to ideate, prioritize, build, and deliver best-in-class digital experiences. This role reports to the COO. 

Customer Experience Associate

Transfix
Greater NYC Area
3 days ago
+26
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Technical Product Manager

Knotch
Greater NYC Area
4 days ago
+40
As the Senior Technical Product Manager at Knotch, you’ll play a critical role in ideating, developing, building and launching our enterprise SaaS products. Your passion will be to expand our product, develop sustainable processes, prototype new ideas, identify new opportunities and deliver product that you’re proud of within appropriate timelines. You’ll work alongside our Product, Engineering, and Client Success teams every day and in doing so, you’ll be helping to craft the future of Knotch by making things, breaking things, and learning every single day. You will report directly to Aron Tzimas, our CCO and Co-Founder.

Customer Success Manager Nordics (m/f/x)

Celonis
Remote
4 days ago
+31
You will be our customer's trusted advisor and your responsibilities rely on helping our customers to automate their business processes by identifying relevant KPI’s, providing an overview over the required actions and presenting in front of our customers’ management team. When the project is successfully implemented, it is your responsibility to initiate and drive our customers’ change management process to assure a dynamic company culture. With your expert knowledge, you competently respond to individual needs and to our customer requirements from various industries. Furthermore, you identify up- and cross selling potentials.

Customer Success Manager

Head of Staff, GTM

Onna
Greater NYC Area
4 days ago
+13
We have an immediate opportunity for a Head of Staff, GTM to join our Go-To-Market team. This position will report to and be a trusted advisor to the Head of Revenue and have an immediate impact on the team’s productivity: streamlining strategic initiatives, overseeing program management, and communicating objectives between Onna teams. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

Operations Associate

Saturn Cloud
Remote
5 days ago
+16
Strategic initiatives set by executive team and investors. Testing and implementing software and automation solutions to help with marketing, lead capture, sales, and service. Work on high-visibility projects (e.g. content marketing, community building, social media engagements). Tracking and reporting of key enterprise metrics. Process development and automation across company to improve team leverage. Help build various needs, including: updating our WordPress site, coordinating influencers and events, creating content calendars, planning campaigns, community management, validating and adopting tech solutions, and reportin

Head of Product

Saturn Cloud
Remote
5 days ago
+16
- You will turn ideas into useful products. Our metric for success is, "did I make life easier for a data scientist this week?". - You will become familiar with Python, TypeScript (with Vue), use Kubernetes. (We don't expect you to know all of these) - You will work with sales and marketing to figure out what to build and how to sell it. - You will rotate through sales and support so that we always know what our customers are going through.

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