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IT Support Analyst

The Trade Desk
Greater NYC Area
3 days ago
+22
The IT Support Analyst is specifically focused on providing hands on endpoint device support for THE TRADE DESK internal clients; primarily through face to face interactions as well as telephone & remote support. Excellent customer support and Helpdesk ticket management are critical responsibilities in this position. This IT role requires a basic level of experience to be able support, maintain, analyze and troubleshoot problems pertaining to PC & Mac hardware, OS, applications, telephony and peripherals. The individual may be asked to assist with general user administration to manage and grant standard user access to THE TRADE DESK systems. The position requires a generalized, multi-disciplined IT understanding (Network, Systems, Applications, Telephony and Desktop Support) to meet IT Department Service Level Objectives. 

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