NYC Tech Jobs and Startup Jobs

6

Customer Success Representative - 11:00 a.m. - 8:0…

Justworks
Greater NYC Area
1 day ago
+37
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Network Engineer

Customer Success Tools/Zendesk Administrator

Claims Coordinator

First Impressions Associate

Technical Program Manager

Program Manager

Load 3 more jobs7 jobs at Justworks

Principal System Reliability Owner

Lifion by ADP
Greater NYC Area
1 day ago
+30
The Principal System Reliability Owner will be responsible for management of ADP's Global Product & Technology (GPT) agenda on achieving a fundamentally better reliability posture. System Reliability Owners use engineering and development mindset to determine solutions that will ultimately improve the availability, performance, and security of the external facing software products and internal applications used by ADP's clients, partners and associates.  We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies. 

Head of Lifion Implementation

Director of Customer Support Operations

DailyPay, Inc.
Greater NYC Area
2 days ago
+31
The Director of Customer Support Operations will be responsible for equipping team members with the right tools, as well as creating processes and workflows across the revenue teams and the business, to assist with operating effectiveness and skill development.  They will be in charge of systems and process controls for our CRM (HubSpot), SurveyMonkey (administering partner surveys), Trello (managing the ticket board between PST and Tech/Product), Atlassian (PST page updates) as well as Tableau (backlog reporting). You will focus on enabling Strategy and Operations, specifically focused on the Customer Success Team and collaborating with product, marketing and business operations to develop appropriate assets and processes. You will be driving strategic projects that will enable our CS organization.

Enterprise Implementation Manager

DailyPay, Inc.
Greater NYC Area
6 days ago
+31
DailyPay is seeking a bright, organized, and enthusiastic Enterprise Implementation Manager to join our rapidly growing company in NYC. This individual will be a pivotal member of our Client Success team, supporting the deployment of our strategic B2B/Enterprise organizations. This person will lead the technical and payroll integration with our new clients. Success in this role will rely on a combination of technical proficiency, confidence working with clients, ability to sweat the details while seeing the bigger picture, and a healthy obsession with organization. 

Partner Relationship Program Manager

Namely
Greater NYC Area
1 week ago
+24
In this role, you will serve as the face of the company and grow relationships with existing and potential partners in Namely’s partner ecosystem. You’ll also be responsible for developing partner relations strategies and initiatives to grow our partners’ revenue contribution to Namely, as well as developing marketing campaigns, external communications, and, travelling as needed to meet with our partners and their customers. You’ll identify key partners and revenue generating opportunities with those partners, as well as coach current and potential partners on Namely’s solutions, services and value proposition. Internally, you will work with your cross-functional leadership peers in Sales and Systems to devise and implement new processes to track and manage partner activities and resulting revenue streams (referrals, advocacy, paid sponsorships).

Customer Success Manager

Snappy Gifts
Greater NYC Area
1 week ago
+28
Snappy is looking for a fast learner, multi-task Rockstar to join our Customer Happiness team!  Snappy Gifts is a fast-growing enterprise gifting platform that’s disrupting the corporate gifting market. Snappy Gifts offers its client’s employees a great experience that increases their motivation, happiness, and appreciation. Snappy is rapidly growing its Account Manager's team and we’re looking for someone special to join our team and grow with

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