Customer Success Manager, New York
Greater NYC Area
The Customer Success Manager is responsible for training new clients on the DV platform (Pinnacle), overseeing the campaign setup process, educating the end users on the DV product suite and offer ongoing support during the first 3-6 months of any client relationship.
This position will be responsible for servicing all aspects of new customer accounts and tests. He/she will oversee campaigns through kick-off, implementation, launch, reporting and remediation. The Customer Success Manager will work closely and collaboratively with Sales, Account Management, Implementation, Product Management and Engineering to deliver world class customer service and solutions to market. The Customer Success Manager plays an integral role in training and supporting all new DV clients on their road to success. The Customer Success Manager needs to assess client product needs and will be responsible for educating customers about all aspects of the DoubleVerify product suite, and how products can be leveraged to meet their goals and objectives.