Customer Success Manager
Greater NYC Area
You know the importance of a company’s culture, and you believe you can help to create great places to work. As a Customer Success Consultant, you will design and lead implementations of Peakon and provide advice and best practice while developing ongoing, relationships with a wide range of organizations. You will also work closely alongside the Sales Team, commercial Customer Success Managers and the global support team to ensure the best possible customer experience and product adoption.
You will work with HR leaders, company executives and managers to gain a detailed understanding of how the customer’s organization works, what success looks like to their key stakeholders, and the resources required to reach these goals.
You will manage the launch of the company’s first Peakon survey, demonstrate how leaders throughout the organization can act on the feedback and analysis provided by the platform, and guide the company on an ongoing basis over further survey rounds. In doing so, you’ll play a key role in building a management culture