NYC Tech Jobs and Startup Jobs

41

Zendesk Specialist / Customer Support Associate

Gemini
Greater NYC Area
15 hours ago
+29
Our Customer Support team is a group of highly talented and dynamic contributors. Each individual ensures that our customers have the best experience possible when they need help, have a question, or provide feedback. The team efficiently manages all inbound service requests and communications with customers during the onboarding process, and are increasingly contributing to outbound communications. While their main focus is retail customers, they are progressively interacting with institutional customers. During periods of low-service volume, the team also eagerly takes on support-centric projects. 

Operations Associate

CAIS
Greater NYC Area
2 days ago
+29
CAIS is seeking a talented writer/content developer to join the Marketing team as an Associate Content Producer. The candidate will be responsible for developing, curating, and implementing content with the purpose of sustaining the firm’s cohesive narrative as the leading authority on Alternative Investments across all marketing platforms. She/he will produce interesting and insightful content for our target audiences, including our two-sided marketplace of independent financial advisors and asset managers. The ideal candidate will possess a creative, inquisitive, and strategic mind, with a can-do attitude to tackle complex projects; be self-motivated, detail-oriented, have excellent project management and execution skills, and an ability to work independently and as part of a team. A passion for exceptional writing, cohesion, and prior exposure into the finance industry are all musts.

Technical Support Engineer - New York

Plaid
Greater NYC Area
2 days ago
+18
Technical Support Engineers (TSEs) manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, and technically minded. TSEs are embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. We have aggressive goals, and we work on interesting, cross-functional projects in order to achieve them.

Customer Support Associate I

Gemini
Greater NYC Area
2 days ago
+29
Help us Build the Future of Money Gemini Trust Company, LLC (Gemini) is a licensed digital asset exchange and custodian. We built the Gemini platform so customers can buy, sell, and store digital assets (e.g., Bitcoin, Ethereum, and Zcash) in a regulated, secure, and compliant manner. Digital assets and blockchain technology have the power to transform the world for good. This truth, along with our core values, form the bedrock of our company

Junior Case Management Associate - Property &…

Policygenius
Greater NYC Area
3 days ago
+18
We’re looking for a Junior Case Manager to be on the front lines of our brand new Property & Casualty product vertical! Reporting into the Operations Manager of Case Management, this role will provide back-end support to our sales team and help us develop an exciting new chapter in our growth story. This is a unique opportunity to be a founding member on a rapidly growing team that is going from 0 to 100 real quick!

Director of Operations

Operations Manager - Life New Business

Engagement Editor

Case Management Associate - Advanced Planning

Junior Case Management Associate - Disability Insurance

Case Management Associate - Life Insurance

Case Management Associate - Property & Casualty

Junior Case Management Associate - Life Insurance

Operations Manager - Case Management

Insurance Editor

Workplace Experience Manager

Executive Assistant & People Operations Coordinator

Load 9 more jobs13 jobs at Policygenius

Facility Manager

OpenFin
Greater NYC Area
4 days ago
+18
Monitor and maintain cleanliness and organization of the office and be the point of contact for all maintenance requests and schedules. Monitor and maintain pantry spaces on an ongoing basis. Prepare, restock, and maintain throughout the day amenities including water, coffee, tea, and beer. Maintain the supply and cleanliness of all dinnerware. Monitor conference rooms (including ensuring that dry erase markers and whiteboard erasers are sufficiently stocked and tables, chairs, phones and whiteboards are organized and ready for use) as needed. Ensure availability of office resources and materials; order items when needed. Prepare spaces for the hosting of events. Receive mail and package deliveries and put away/distribute accordingly. Schedule pick-ups/deliveries.

Senior Customer Success Manager (New York)

Affirm
Greater NYC Area
5 days ago
+29
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with omnichannel merchants for long term growth and ongoing revenue generation. As a Senior Customer Success Manager, you will partner with a handful of our Enterprise partners to drive usage of the Affirm platform for

Finance Writer

Stash
Greater NYC Area
5 days ago
+16
Stash is a digital-first financial services company committed to making saving and investing accessible to everyone. By breaking down barriers and building transparent, technology-driven products, we help the 99% build smarter financial habits so they can confidently save more, grow wealth, and enjoy life. We are searching for a smart, enthusiastic, and creative Associate Finance Writer/Producer to help us make StashLearn a success. This hire

Customer Experience Associate

Abacus
Greater NYC Area
1 week ago
+17
The majority of your day will be spent answering incoming support emails and live chat inquiries dealing with how-to questions and technical issues in a knowledgeable and articulate manner. Rooting out customer pain-points and influencing processes around reporting so that we can make data driven decisions. Collaborating with our product and engineering teams, influencing product roadmap and being a knowledgeable resource for your co-workers. Finding creative ways to reduce friction and make our customer experience seamless. Leveraging internal tools to best support customers and increase productivity. Confirming, reproducing, and escalating potential product defects with proper documentation. Creating and updating support collateral. Thoroughly learning as many aspects of the Abacus software to become a true product expert by remaining up-to-date with Abacus’ latest product updates and releases. Other ad-hoc duties as assigned by Support Manager.

Receptionist/Travel Coordinator

Riskified
Greater NYC Area
1 week ago
+19
We are looking for a Receptionist to join our NYC Administration team! In this role you will work closely with our Executive Assistant and Office Manager to ensure a warm, welcoming, and positive experience for all guests coming into the Riskified office. This position requires excellent communication skills, a positive attitude, and a high level of organization in an ever-changing environment. You will communicate regularly with many teams internally, in addition to guests as they arrive.

Global Head of Administration

Riskified
Greater NYC Area
1 week ago
+19
We are looking for an experienced Global Director of Administration to oversee administrative staff and operations, travel program and facilities management. The ideal candidate will also be responsible for Riskified’s global real estate and facilities planning including site selection, financial analysis and budgeting, transaction negotiations, design and construction management, vendor management and purchasing. To be successful you should have excellent general and project management skills, communication skills, extensive office and facilities management experience and be well-versed in office procedures and policies. The goal is to ensure all general office support activities are carried on efficiently and effectively to allow the other operations to function properly and seamlessly support the growth of the company.

Content Writer - Spanish Fluent

Riskified
Greater NYC Area
1 week ago
+19
We’re looking for a Content Writer who is fluent in Spanish and who will help expand our digital footprint and drive more value through online content. The ideal candidate should have a proven track record of producing data-based pieces that engage business leaders and tech-savvy readers. This position requires a high level of creativity, analytical skills, and a good understanding of what makes a story compelling to readers and publishers. We’re looking for a Content Writer who can create pieces that target fraud managers to the C-suite and everything in between. The successful candidate will be detail-oriented and committed to meeting tight deadlines. Preference will be given to those with a strong writing portfolio, bachelor’s degree and relevant work experience. You must be completely fluent in both written and verbal communication in Spanish.

Customer Support Representative

Riskified
Greater NYC Area
1 week ago
+19
We’re looking for a motivated, experienced, friendly, and organized team member to join our Customer Success Team. The role is full-time with a flexible schedule, including evenings, and occasional weekends. As a Customer Support Representative, you will help us uphold our reputation as the premiere eCommerce fraud-prevention solution. You will use your analytical skills and in-depth knowledge of our product to work closely with our customers, ensuring that they get the most out of our services.

Operations Team Lead

Attune
Greater NYC Area
1 week ago
+40
We're looking for an Operations Team Lead to help bring Customer Care at Attune to the next level. The Operations Team Lead will report to the Director of Operations. In addition to providing mentorship and coaching to a growing team of broker operations associates, you'll be the champion for amazing customer experience in Customer Care - building the tools, training, and systems that make delivering that possible.

Network Engineer

IEX Group
Greater NYC Area
1 week ago
Participate in the engineering process as we design, build, and manage the resiliency of our systems. Design, implement, and upgrade WAN/LAN switching infrastructure, firewalls, and VPN. Design and develop network monitoring and reporting tools. Automate the deployment, maintenance, monitoring, and upgrades of our network systems. Influence the design, development, and enforcement of the company’s Network Information Security policy. Capacity planning and performance engineering related projects. Mentor and train staff on network operations.

Director of Habitational Underwriting

Attune
Greater NYC Area
1 week ago
+40
As Director of Habitational Underwriting at Attune, you’ll be joining an experienced team of underwriters and insurance professionals to take the lead on growing a portfolio of SME Habitational business, fostering key broker and partner relationships and identifying opportunity. You’ve got the experience and drive to continue creating and managing our automated underwriting process, using a combination of predictive analytics and third-party data. You know this industry is ripe for change, and you’re excited to be a part of the team that’s making it happen.

Broker Success Associate

Attune
Greater NYC Area
1 week ago
+40
We are looking for self-starters with insurance experience who are passionate about helping people and solving problems. This role will support our distribution network which provides insurance solutions to small businesses. You will be interacting with brokers and agents that rely on us to make their businesses more effective and competitive so they can create an amazing experience for their small business customers.

Client Success Manager

Vestwell
Greater NYC Area
1 week ago
Vestwell is expanding and we’re excited about adding a Plan Sponsor Relationship Manager to our client-facing team who is passionate about our mission to change the retirement FinTech space. At a high level, we’re looking for someone to be the primary point person for guiding a plan sponsor through the process of onboarding and administering their plan with Vestwell. Ideally, you have spent 3-8 years working with advisors, sponsors, recordkeepers and/or TPAs doing plan designs and managing the conversion and onboarding process.

Client Partner - Insurance

Unqork
Greater NYC Area
1 week ago
+26
No-code ability to develop user experience, workflows, rules and integration layer through configuration. Paper processing and data extraction digitization through heavy use of machine learning. Easy plug and play integration with internal systems and external data providers. Advanced analytics to provide insights on productivity and operational risk.

Client Engagement - Technical Implementation Speci…

Unqork
Greater NYC Area
1 week ago
+26
As a Client Engagement Technical Implementation Specialist, you will be responsible for client on-boarding and implementation of Unqork's platform. This includes using your sharp communication skills to gather application requirements, as well as technical knowledge to design and build applications on Unqork's Platform, and guiding clients through UAT. Working with the engagement team, the technical implementation specialist will work at a more granular level to ensure our partners have a seamless experience that fully realizes the power of Unqork to help them accomplish their strategic business goals.

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