Client Success Manager
Greater NYC Area
3 days ago
Develop strong client relationships and serve as the primary contact for assigned clients at the user, management and senior levels.
Manage a high-volume book of business averaging $2-3 M in annual revenue.
Assist clients in realizing the full value of their investment in Namely leading to a direct and positive impact on client success.
Coordinate with and align knowledgeable, engaged, client-focused account service teams.
Ensure client readiness for key Namely milestones, conducting quarterly business reviews and serving as the main point of escalation.
Utilize metrics and data to make informed decisions, drive utilization & adoption and predict trends for your clients.
Collaborate in a fast-paced, high-growth work environment with comfort partnering with internal Namely employees and at our client companies at all levels.