NYC Tech Jobs and Startup Jobs

45

Associate Director, Customer Experience

DoubleVerify
Greater NYC Area
2 days ago
+31
As Associate Director, Customer Experience you will own the end-to-end vision, user experience and workflow for DV’s Pinnacle platform. This platform is used daily by hundreds of buy and sell side clients and internally by various teams to support customer needs including self-service activation tools and analytics. You are passionate about building products that customers love and have a proven track record of feature delivery in a product management capacity. You have a deep affinity for workflow efficacy and take pride in your skills to successfully translate complex concepts and dependencies to a visual interface that supports a wide array of end users. You also have experience leading strategic discussions and driving requirements with UI/UX teams, and can comfortably assess and discuss the impact of design choices on technical architecture and vice-versa.

Office Manager

Director, Growth

Narrativ
Greater NYC Area
3 days ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy.

Director, Client Success

Narrativ
Greater NYC Area
3 days ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for omni-channel retailers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. 

Customer Success Manager

Narrativ
Greater NYC Area
3 days ago
+20
Narrativ is looking to hire a Senior Growth Manager. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will collaborate with the Narrativ team and our Client teams to grow key accounts and acquire new clients for the platform, as well as working to operationalize our go to market strategy. You’ll be on the cutting edge of performance marketing as Narrativ is fundamentally opening a new acquisition channel for advertisers and new revenue stream for publishers. We operate at massive scale- your work will directly influence millions of dollars of revenue for some of the most well-known companies in the industry. You'll work directly with our clients and their stakeholders, really hone in on understanding their content, ROI and marketing goals and be a partner for them in building a strategy for execution. 

Director, Information Security

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Greater NYC Area
3 days ago
+54
We’re looking for a Director of Information Security to cultivate a culture of shared cyber risk ownership, ensuring the confidentiality, integrity, and availability of all corporate assets. The ideal candidate will bring expertise in all things security to our team. This is a strategic role that will be responsible for our information security policies and practices, governance and reporting, training and awareness, vulnerability and risk assessment and remediation, and business continuity.

Manager, Supplier Strategy and Operations

Bizly
Greater NYC Area
3 days ago
+20
Hospitality supplier content: you will own our hospitality supplier database and content. This means you will own our relationships with content API providers, and you will have direct oversight on the maintenance of our database, working with our product team (on voice and tone), engineers (on API updates), content contractors (on expansion) and/or identifying new resources as required to oversee the growth of our directory. You will build intelligent systems to rapidly scale and quality control our venue directory. Hospitality supplier relationships and partnerships: as a “no commission” platform in the events world, we are looking to extend our industry presence rapidly. You will be responsible for sales and partnership outreach across hotels, restaurants, activities, and unique venues. You will work with our product and engineering team to develop products that make it easy for these venue groups to manage their own content and get business from Bizly. International growth: You will be responsible for strategizing and executing the growth of our hospitality directory in Europe and Asia. Here you will work with our sales and operations team, and you will be involved in leading an effort to internationalize our directory.

Senior Linux Specialist

Sisense
Greater NYC Area
3 days ago
+17
The ideal candidate will be an integral part of the Customer Success team and will be the front line that gets to know the customers best and help them succeed and grow with us. Technical Solutions Consultant understand their requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service. Customer Delight is not just a motto at Sisense, it’s what we truly believe in. As an Technical Solutions Consultant, you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.

Enterprise Customer Success Manager

Sisense
Greater NYC Area
3 days ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units. Conduct regular briefings on account status to senior management and other internal stakeholders.

Buyer Success Associate, New York

SevenFifty
Greater NYC Area
3 days ago
+29
Become a power-user of the SevenFifty Buyer app. Offer support via email to all newly approved buyers in New York. Book in-person and remote meetings to help train buyers on our platform.  Pitch SevenFifty ordering to newly approved buyers on SevenFifty, non-ordering buyers, and buyers not yet using SevenFifty onsite at buyers’ establishments. Track and follow-up on the outcomes of buyers’ early ordering attempts to ensure that communication with their reps is smooth and that their orders are filled. Convert buyers from non-SevenFifty users and SevenFifty searchers to consistent SevenFifty orderers. Bring feedback from buyers to SevenFifty teammates for immediate troubleshooting and systematic problem solving.

Premium Support Engineer

Collibra
Greater NYC Area
4 days ago
+39
Collibra has expanded its Customer Support Offerings by adding Premium Customer Support, in order to serve the demands of our top tier customer base. As a Premium Support Engineer at Collibra, you’ll be the primary technical contact for named accounts that subscribe to Premium Customer Support. You’ll be responsible for delivering timely responses/resolutions to support tickets and performing Technical Account Management tasks to provide a world class support experience to our customers.

Renewals Specialist - Remote

Customer Advisory Director

Director, Enterprise Adoption Services

Customer Advisory Manager

Load 1 more jobs5 jobs at Collibra

Associate Customer Success Manager

Integral Ad Science
Greater NYC Area
5 days ago
+47
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts. As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Customer Success Manager

Integral Ad Science
Greater NYC Area
1 week ago
+47
We’re looking for an experienced and highly motivated Customer Success Manager to join our New York team. The Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, grow and engage at a high level with priority client accounts. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.

Executive Assistant

Urbint
Greater NYC Area
1 week ago
+44
Eager to help create and foster startup culture. Enjoys working on variety of projects. Comfortable with ambiguity. Appreciates receiving feedback and constructive criticism. Previous experience at both large and small companies. Ability to travel within NYC Metro area.

Junior Office Manager/Receptionist

CB Insights
Greater NYC Area
1 week ago
+40
We are mostly a company of lovable nerds. But we are now a sizable number of nerds who are accomplishing lots on a day-to-day basis. As such, our wonderful Office Manager is handling everything else – office administration, deliveries, front-desk coverage, vendor communications, etc. We need a fantastic team player can cover our front desk for several hours per-day and also help out where needed on projects that may arise suddenly.

Customer Success Manager

COO

Sr. Customer Success Manager - US

Centrical
Greater NYC Area
1 week ago
+17
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Technical Account Manager - US

Centrical
Greater NYC Area
1 week ago
+17
At GamEffective, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of GamEffective resources to bear to help customers achieve dramatic and sustainable business value. 

Customer Success Manager US

Centrical
Greater NYC Area
1 week ago
+17
At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value. 

Systems Engineer

Simon Data
Greater NYC Area
1 week ago
+37
You’ll work on automating, performance tuning and managing core technologies to the Simon Data ecosystem. We have a number of scale challenges which require sophisticated instrumentation and profiling in order to achieve the level of efficiency required to support our data throughput and processing requirements. Our ecosystem is in a constant state of iteration, and solutions which were appropriate at one stage and featureset of our platform may need assessment and re-implementation depending on current needs. We’re looking for people who have experience managing and hardening distributed systems with an eye towards performance.

Event Manager

Simon Data
Greater NYC Area
1 week ago
+37
Simon Data is looking for an Event Manager to lead all of our industry and proprietary events. You will collaborate with our internal teams on event production and client experience to elevate the Simon brand. This includes securing venues, handling budgets, promoting events through appropriate channels, serving as an industry expert by highlighting and securing our presence at meaningful conference/trade shows throughout the year, managing vendors, providing on-site coordination and problem solving any issues along the way!

Client Solutions Analyst

Simon Data
Greater NYC Area
1 week ago
+37
The Client Solutions Analyst (CSA) is the foundation of Simon Data’s Client Solutions Team, providing deep and responsive technical and client service to facilitate utilization of the Simon Data Platform. CSAs are responsible for a portfolio of accounts in partnership with dedicated Client Solutions Managers (CSM), providing the first line of responsive support that clients can rely on for their day-to-day needs. CSAs are expected to develop and maintain a deep understanding of their clients’ data and marketing workflows, enabling them to support clients in creating useful audiences and datasets to power dynamic and targeted customer experiences.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,189
Min: $40K
Max: $105K
Operations Associate $63,468
Min: $35K
Max: $150K
Sales Operations Analyst $66,224
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,993
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $80,101
Min: $40K
Max: $150K
Business Analyst $86,934
Min: $12K
Max: $167K
Business Intelligence Analyst $90,209
Min: $55K
Max: $150K
Operations Manager $92,493
Min: $45K
Max: $250K
Marketing Operations Manager $95,667
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,793
Min: $50K
Max: $180K
Director of Operations $127,104
Min: $55K
Max: $200K
Director of Customer Success $135,850
Min: $98K
Max: $208K
Vice President of Operations $177,286
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $224,799
Min: $95K
Max: $588K

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