NYC Tech Jobs and Startup Jobs

20

Customer Success Manager

Peakon
Greater NYC Area
4 days ago
+28
You know the importance of a company’s culture, and you believe you can help to create great places to work. As a Customer Success Consultant, you will design and lead implementations of Peakon and provide advice and best practice while developing ongoing, relationships with a wide range of organizations. You will also work closely alongside the Sales Team, commercial Customer Success Managers and the global support team to ensure the best possible customer experience and product adoption.

Director of Customer Experience

Talkspace
Greater NYC Area
5 days ago
+22
We are looking for an experienced Director of Customer Experience to lead our team in our NYC Headquarters. This role would be responsible for ensuring all support and operations functions are. The Director of CX is an expert in devising processes, thinking analytically, and skilled at organizing teams to simultaneously meet current needs and building to scale. This role is perfect for someone who is empathetic, able to see situations from the customer’s perspective, and leads with both humility and a servant leader mindset. We are looking for someone who is an expert at continuously delivering best-in-class experiences at scale and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Property Manager

Venn
6 days ago
+31
Ensure proper maintenance and security for all properties. Develop and enforce building requirements and house rules, review security footage and issue fines to violators as needed. Respond to emergencies 24/7 and coordinate resolution. Be the main point of contact for residents, providing excellent customer service by responding to resident service requests in a timely manner and resolving complaints. Develop building maintenance schedules, and obtain proposals for testing and code compliance as required by NYC city agencies. Coordinate move-ins, site visits by vendors, and obtain insurance documents prior to work being scheduled. Work with accounting department to establish projected budgets, overhead costs, collect rent, and apply additional fees and fines as needed. Work with Staff to inspect vacant units and complete repairs.

Customer Advocate

Nesterly
Greater NYC Area
1 week ago
Nesterly is in search of a Customer Advocate to help us deliver excellent customer experience as we expand to additional markets. We're looking for mission-driven self-starters to join us in tackling the urban housing crisis and building a more interconnected world through intergenerational homesharing. Nesterly is seeking an enthusiastic and hands-on Customer Advocate to join our team in NYC or Portland. In this role, you will be a product expert on the front lines of customer service, handling inbound inquiries from new, existing, and potential customers. You will develop the company's customer success strategies through a deep understanding of the product and customer challenges. 

Vice President of Customer Success

Stack Overflow
Greater NYC Area
1 week ago
+33
Join the company behind the biggest developer community in the world as our Vice President of Customer Success. We are looking for a senior leader to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). This position reports to the CEO and is a key member of the Senior Leadership Team.

Korean-Speaking Customer Success Manager

MaestroQA
Greater NYC Area
1 week ago
+28
You'll have the opportunity to be a key part of the formation and growth of MaestroQA's 1st international office. It is a requirement to be fluent in Korean and have a desire to live in Singapore. In this role, the core job responsibility will be helping this customer implement MaestroQA. This will require frequent visits to their office in Seoul. This includes helping them configure the MaestroQA workflow based on their requirements, training various team members on how to use the platform, listening to their product requests and communicating them back to the MaestroQA team internally, creating training documentation for them, and more.

Senior IT Engineer

Imagen Technologies
Greater NYC Area
1 week ago
+23
We’re looking for a Senior IT Engineer who is capable of taking responsibility for managing the technical infrastructure supporting end user devices, physical and virtual networking, and desktop and cloud software at Imagen. We put patients first, and a large component of this role is ensuring that Imagen's systems are secured to our high standards and exceed compliance requirements so that we can safely and securely deliver high-quality patient results. This is a hands-on technical role that will afford opportunities for growth as a manager in the coming 12-18 months.

VP of Customer Success - NYC

HyperScience
Greater NYC Area
1 week ago
+27
The Customer Success team at HyperScience acts as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, and growing our customers into life-long HyperScience advocates. The team is split in three verticals: Implementation, Customer Success Management, and Support. The VP of Customer Success defines and leads the team that owns customer relationships. 

Patient Success Admin

Quartet Health
Greater NYC Area
1 week ago
+32
The Patient Success team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. As a member of the Patient Success team, you will assist in administrative activities that help the team work efficiently with patients.

Finance and Operations Manager

Imagen Technologies
Greater NYC Area
1 week ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

Manager, Content Strategy and Operations

Bizly
Greater NYC Area
1 week ago
+20
Hospitality supplier content: you will own our hospitality supplier database and content. This means you will own our relationships with content API providers, and you will have direct oversight on the maintenance of our database, working with our product team (on voice and tone), engineers (on API updates), content contractors (on expansion) and/or identifying new resources as required to oversee the growth of our directory. You will build intelligent systems to rapidly scale and quality control our venue directory. Hospitality supplier relationships and partnerships: as a “no commission” platform in the events world, we are looking to extend our industry presence rapidly. You will be responsible for sales and partnership outreach across hotels, restaurants, activities, and unique venues. You will work with our product and engineering team to develop products that make it easy for these venue groups to manage their own content and get business from Bizly. International growth: You will be responsible for strategizing and executing the growth of our hospitality directory in Europe and Asia. Here you will work with our sales and operations team, and you will be involved in leading an effort to internationalize our directory.

Customer Support Specialist

Alice
2 weeks ago
+18
Alice is looking to hire a Customer Support Specialist who loves helping people solve support issues and who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Support team drives that success every day. When you are in place, Alice customer support and payroll run as a well-oiled machine due to your efforts, focus, and attention.

Associate Director, Building Control Technologies

Sidewalk Labs
Greater NYC Area
2 weeks ago
+37
We are looking for an Associate Director who is both a Building Management Systems (BMS) and controls expert to be the expert lead for our building automation workstream. For the foreseeable future, your primary responsibility will be initiating and advancing the five to ten pilots focused on commercial tenant space and home controls which we have initiated. Our goal is to develop a Minimum Viable Product that deliver a predictable utility bill through comprehensive device and equipment management.

Partnership Development Manager

Healthify
Greater NYC Area
2 weeks ago
+36
We are looking for a Network Manager to help in the development of our Network Strategy and Development Services team. You should apply if you have a deep knowledge of health services and social services network development and contract management, excel at creating process, and can navigate complex relationships with the best-of-them. The ideal candidate for is excited to create and eventually manage this important team. We're eager to meet candidates of all backgrounds who are excited to support our team to create success for our customers and our users.

Manager of Clinical Operations

Imagen Technologies
Greater NYC Area
2 weeks ago
+23
Our Medical Team is at the nexus of our organization, responsible for soliciting clinical expertise from our world-class team of physicians and working directly with our Product Team and AI Team to integrate that expertise into the tools and algorithms that predict everything from bone fractures to tumors. Our work revolutionizes medicine by working to eliminate diagnostic error. We are looking for a manager to help build and lead this team of world class physicians. This person would oversee one or more physician teams and production lines, managing supply and demand signals, quality, and the approaches to the actual work itself.

Lead Systems Engineer

Imagen Technologies
Greater NYC Area
2 weeks ago
+23
We’re looking for a Lead Systems Engineer who will be capable of taking responsibility for managing the technical infrastructure supporting product development and operations. We have a growing footprint of hardware, software, and services that need to be bootstrapped, configured, automated, and monitored to support our petabyte-scale storage and processing needs. We are an early-stage company headed toward growth and have all of the challenges and adventures you would expect comes with this stage. This is a hands-on technical role that will afford opportunities for growth on an IC or Manager track in the coming 12-18 months.

Head of Business Operations

Quartet Health
Greater NYC Area
3 weeks ago
+32
The Head of Markets will lead our team of General Managers in charge of on-the-ground operations across all Quartet Health markets in the U.S. This team of line leaders is responsible for building strong local presence in each of our markets, partnering with leading Health Systems, physician practices, and other channels to start patients on their journey to get the mental health care they need. 

Office & Employee Experience Manager

GlossGenius
Greater NYC Area
1 month ago
+23
We’re looking for an enthusiastic, dynamic and highly organized Office & Employee Experience Manager to join our team in our Soho headquarters! You will take on all day-to-day responsibilities that relate to our company culture and the office, ensuring smooth office functioning while supporting the needs of our growing team. You will be responsible for planning and managing internal events and developing programs to continue to build a great culture, to make sure the cabinets are stocked with snacks, coffee made and team lunches delivered -- it’s all yours to shape, influence and own! 

Client Success Manager

Summer
Greater NYC Area
1 month ago
+18
As a founding member of Summer’s Borrower Success team, you’ll work directly with student loan borrowers to help them navigate federal forgiveness and repayment programs. With training and hands-on experience, you’ll become an expert in the student loan landscape and will be the first point of contact for our users. You’ll also be integral to developing internal systems and processes to scale a growing team and help thousands of borrowers who are new to Summer.

Customer Success Manager

Snappy Gifts
Greater NYC Area
2 months ago
+28
The mission of our Account Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Snappy product. 

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,836
Min: $31K
Max: $88K
Office Manager $61,477
Min: $40K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,729
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $86,892
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $92,052
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $122,927
Min: $55K
Max: $200K
Director of Customer Success $138,852
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,205
Min: $95K
Max: $588K

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