NYC Tech Jobs and Startup Jobs

10

Customer Experience Manager (NewCo)

Harry's
Greater NYC Area
1 day ago
+32
The Customer Experience (CX) Manager is responsible for building and leading the day-to-day operations of our CX team, ensuring that our customers have a great interaction and overall experience with our brand. You will define and establish operational strategies, goals and methods/approaches, including platforms, policies, KPIs, SOPs and SLAs, while also managing day-to-day operations of the CX function. Just as important, you’ll be responsible for building, scaling and developing a team of high-performing associates.

Director, Acquisition Marketing and Digital Product

Distribution Sr. Associate - New Growth

Director of Customer Experience

Talkspace
Greater NYC Area
4 days ago
+22
We are looking for an experienced Director of Customer Experience to lead our team in our NYC Headquarters. This role would be responsible for ensuring all support and operations functions are. The Director of CX is an expert in devising processes, thinking analytically, and skilled at organizing teams to simultaneously meet current needs and building to scale. This role is perfect for someone who is empathetic, able to see situations from the customer’s perspective, and leads with both humility and a servant leader mindset. We are looking for someone who is an expert at continuously delivering best-in-class experiences at scale and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Director of Resourcing

Work & Co
6 days ago
+44
Lead the global team planning group across Brooklyn, Portland, Sao Paulo, Rio, Copenhagen, and Belgrade, working with resourcing managers across offices. Provide support and mentorship to more junior resource managers. Develop a deep understanding of employee skills, goals, and interests to ensure project assignments foster growth for employees while delivering exceptional products. Partner with the business development team for ongoing prioritization of new projects, planning program growth, and assigning future project teams. Collaborate with Product Managers and Partners to address team requests and ensure resources are staffed appropriately. Build relationships and trust with key stakeholders to provide thought leadership on global team planning/people related strategies. Lead company-wide resource management meetings and initiatives. Partner with Recruiting to confirm hiring priorities.

Customer Experience Associate

Atoms
1 week ago
+17
Atoms is looking for a Customer Experience associate to join our growing team, who will be reporting to our Head of Operations. You love to make people happy and drive all touch points with the customer first mindset. You will be a critical member of the Atoms team, driving the dialogue with the Atoms community and supporting our customer through every step of the journey. The ideal hire is a self-starter, service-oriented, takes pride in their work product, and cares deeply about every touch point our customer experiences with the Atoms' brand. You thrive in a collaborative environment, and will work cross-functionally with Data, Growth/Marketing, Engineering, and other teams to help leverage consumer insights that drive strategic business priorities.

Director, Growth (x2)

Narrativ
Greater NYC Area
2 weeks ago
+20
Narrativ is looking to hire a passionate, results-oriented Growth Director to manage and grow our merchant partnerships. This is a unique opportunity to have a fundamental impact on the success of a rapidly growing startup. In this role, you will lead and mentor a team of Growth Managers (serve as Player - Coach) to grow key accounts and acquire new clients for the platform, as well as work to operationalize our go to market strategy.

Customer Success Lead

Nesterly
Greater NYC Area
2 weeks ago
Nesterly, founded at M.I.T. and named “genius” and “poised to forever change our cities” by Fast Company, is in search of a Customer Success Lead to help take our team to the next level as we prepare to scale Nesterly to additional markets. We're looking for mission-driven self-starters to join us in tackling the urban housing crisis and building a more interconnected world through intergenerational homesharing. Job Description: Nesterly is

Chief Executive Officer (CEO) - elovee

BCG Digital Ventures
Greater NYC Area
2 weeks ago
+24
Set the vision for the company and define the overall strategy from launch to scale, including long-term goals. Drive growth, profitability and company value. Develop and implement scalable and efficient strategies to ensure both consistent results and exponential growth. Attract, retain & develop world-class talent, including making recruitment decisions of full leadership team. Cultivate a high-performing, agile, one-team culture. Drive day-to-day operations. Align resources to achieve key business priorities. Proactively mitigate business, operational & governance risks. Own the operational budget and manage burn rate while growing the business ahead of market disruptions. Drive continuous improvement. Manage competition and threats in the marketplace, with constant evaluation of financial structure, capital strategy & strategic priorities.

Head of Sales and Marketing - elovee

Operations Associate

Mobley
Greater NYC Area
3 weeks ago
About Mobley: Founded in 2017, Mobley is a NYC startup transforming home asset ownership through our rental platform. We started Mobley after continual frustration throwing away, storing or selling furniture for cents on the dollar every time we moved. As our generation continues to increase mobility, we strongly believe people shouldn’t be forced to buy disposable, short-term furniture but instead flexibly furnish their home with beautiful high

Office Operations Manager

Atoms
3 weeks ago
+17
The Atoms' team is looking for an Office Operations Manager with a passion to make people happy and lead with a hospitality mindset. You love to make things work efficiently and have the ability to quickly navigate evolving employee needs. You exude an energy of customer service and accommodation whilst maintaining brand standards and fostering the evolving Atoms culture. This hire thrives in a fast-paced environment, has a genuine passion for a job well done, and consistently drives all initiatives with immaculate attention to detail. In addition to internal support, they will be external-facing, managing vendor relationships, events, and overseeing facilities maintenance projects/sourcing. You think outside the squared cubical, are always watching and learning processes and imagining how to optimize them with your coworkers in mind. A valuable opportunity to expand research/sourcing skills, and develop cost-effective vendor relationships, and immerse yourself in the enterprising world of startups.

Customer Success Manager

Snappy Gifts
Greater NYC Area
1 month ago
+28
Snappy is looking for a fast learner, multi-task Rockstar to join our Customer Happiness team!  Snappy Gifts is a fast-growing enterprise gifting platform that’s disrupting the corporate gifting market. Snappy Gifts offers its client’s employees a great experience that increases their motivation, happiness, and appreciation. Snappy is rapidly growing its Account Manager's team and we’re looking for someone special to join our team and grow with

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Operations Associate $60,878
Min: $35K
Max: $150K
Office Manager $61,631
Min: $40K
Max: $88K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Customer Support Manager $75,000
Min: $45K
Max: $114K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,763
Min: $40K
Max: $150K
Business Analyst $87,184
Min: $12K
Max: $167K
Business Intelligence Analyst $88,928
Min: $55K
Max: $125K
Operations Manager $90,581
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,929
Min: $50K
Max: $150K
Director of Operations $124,529
Min: $55K
Max: $200K
Director of Customer Success $139,000
Min: $98K
Max: $208K
Vice President of Operations $182,846
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $215,540
Min: $95K
Max: $588K

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