NYC Tech Jobs and Startup Jobs

25

Upload Assistant

Meero
Greater NYC Area
2 days ago
+24
- Final checking of the conforming and quality of the photo's. - 4-6 month duration - freelance. - Upload of the photo's on the client platform in the requested format.

Technical Solutions Consultant

Sisense
Greater NYC Area
2 days ago
+17
The ideal candidate will be an integral part of the Customer Success team and will be the front line that gets to know the customers best and help them succeed and grow with us. Technical Solutions Consultant understand their requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service. Customer Delight is not just a motto at Sisense, it’s what we truly believe in. 

Head of Business Operations

Quartet Health
Greater NYC Area
3 days ago
+32
The Head of Markets will lead our team of General Managers in charge of on-the-ground operations across all Quartet Health markets in the U.S. This team of line leaders is responsible for building strong local presence in each of our markets, partnering with leading Health Systems, physician practices, and other channels to start patients on their journey to get the mental health care they need. 

Executive Assistant

Urbint
Greater NYC Area
4 days ago
+44
Eager to help create and foster startup culture. Enjoys working on variety of projects. Comfortable with ambiguity. Appreciates receiving feedback and constructive criticism. Previous experience at both large and small companies. Ability to travel within NYC Metro area.

Manager, Gratitude Volunteer Operations (NYC)

DonorsChoose
Greater NYC Area
5 days ago
+44
Oversee our NYC-based Gratitude volunteer program, and ensure that our program is appropriately staffed to review incoming student thank-yous within our turnaround time goals.  Manage a team of 4 part-time colleagues. Provide guidance, coaching, and support to ensure that the team is growing professionally, meeting their goals, and having fun while doing so.  Lead the charge on devising effective volunteer recruitment, engagement, and retention tactics to scale community output.  Cultivate a fun, friendly, and productive volunteer environment that keeps volunteers excited, inspired, and motivated to support our mission.  Monitor data and community trends in order to propose and advocate for process improvements, workforce recommendations, or other strategies to improve the volunteer and staff experience.  Ensure that program logistics (including budget oversight, supply ordering, and inventory) run seamlessly.  Develop and execute a calendar of engaging and informative volunteer-facing touchpoints, including: emails, website/social content, and events.

Vice President, Customer Success

Quartet Health
Greater NYC Area
5 days ago
+32
The Customer Success team is responsible for Client and Provider relationships across our customer base and across markets. Our team partners closely with our Health Plan and Health System clients to mutually define goals and objectives of the program and ensure we deliver on those expectations, expanding our footprint and growing revenue over time. We also work within each market to recruit, onboard, and continually engage PCPs and BHPs, in support of our overall program and customer-driven objectives. 

Customer Success Manager - Spanish Speaking

Talkwalker
Greater NYC Area
5 days ago
+18
The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

Engineer, Solutions

StrongArm Technologies
Greater NYC Area
6 days ago
+36
As a Support Engineer, you will design and bring to reality the technologies and products impacting millions of industrial workers across the world. We are looking for driven and adaptable engineers with experience in managing customer expectations. You must be able to thrive in a fast-past design culture and enjoy holding responsibilities solving challenging problems. You will wear multiple hats from working closely with customer deployments, solving technical issues with wearable sensor devices, interacting with cloud services infrastructure and client demands as they arise from an array of different industrial customers across the United States.

Office Experience Manager

Augury
Greater NYC Area
6 days ago
+34
As an Office Experience Manager, you will directly impact Augury’s culture by creating an office experience that reflects Augury’s values and performing a wide range of activities to help attract, develop and retain our most important asset, our employees! If you’re passionate about helping people, have a can-do attitude, have great ideas about how to continuously improve the office experience, and love rolling up your sleeves to get things done, this role is for you!

Customer Success Manager, Team Lead

Meero
Greater NYC Area
1 week ago
+24
Develop and maintain a strategic trusted advisor relationship with your clients. Advocate your clients and be their internal voice by providing feedback on how Meero’s solutions can be improved. Collaborate with operations and delivery team to ensure quality and timely output. Drive regular cadence (Call/Report/visit/QBR) with customers to report on KPIs, share results & actionable items with cross-functional stakeholders. Proactively monitor and address customer / operational issues. (Over)achieve your delivery targets. Identify opportunities and collaborate with the sales teams to ensure growth attainment.

VP of Customer Success - NYC

HyperScience
Greater NYC Area
1 week ago
+28
The Customer Success team at HyperScience acts as the customer’s trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, and growing our customers into life-long HyperScience advocates. The team is split in three verticals: Implementation, Customer Success Management, and Support. The VP of Customer Success defines and leads the team that owns customer relationships. 

Customer Success Manager

Sisense
Greater NYC Area
1 week ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

Customer Success Manager

Optimove
Greater NYC Area
1 week ago
+22
Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our clients' success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly-effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Senior IT Engineer / IT Manager

Imagen Technologies
Greater NYC Area
2 weeks ago
+23
We’re looking for a Senior IT Engineer who is capable of taking responsibility for managing the technical infrastructure supporting end user devices, physical and virtual networking, and desktop and cloud software at Imagen. We put patients first, and a large component of this role is ensuring that Imagen's systems are secured to our high standards and exceed compliance requirements so that we can safely and securely deliver high-quality patient results. This is a hands-on technical role that will afford opportunities for growth as a manager in the coming 12-18 months.

IT Systems Administrator

AlphaSense
Greater NYC Area
2 weeks ago
+22
We are a high growth technology company and are looking for an ambitious, experienced IT professional to join our amazing team. We currently have 120 employees at our headquarters in NYC and 260+ worldwide, with both of those numbers expected to continue to grow rapidly. We fundamentally believe that business success comes from hiring the most talented individuals in the world, and we are looking for an experienced, driven professional to help build the information technology group at AlphaSense.

Senior Linux Specialist

Sisense
Greater NYC Area
2 weeks ago
+17
The ideal candidate will be an integral part of the Customer Success team and will be the front line that gets to know the customers best and help them succeed and grow with us. Technical Solutions Consultant understand their requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service. Customer Delight is not just a motto at Sisense, it’s what we truly believe in. As an Technical Solutions Consultant, you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.

Finance and Operations Manager

Imagen Technologies
Greater NYC Area
2 weeks ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

Customer Service Manager

Meero
Greater NYC Area
2 weeks ago
+24
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organization. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs. - Provide management with feedbacks and proposition on improvements.

Enterprise Customer Success Manager

Sisense
Greater NYC Area
2 weeks ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units. Conduct regular briefings on account status to senior management and other internal stakeholders.

Customer Support Specialist

Alice
2 weeks ago
+18
Alice is looking to hire a Customer Support Specialist who loves helping people solve support issues and who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Support team drives that success every day. When you are in place, Alice customer support and payroll run as a well-oiled machine due to your efforts, focus, and attention.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,545
Min: $31K
Max: $88K
Office Manager $62,915
Min: $40K
Max: $105K
Operations Associate $62,918
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,899
Min: $30K
Max: $169K
Desktop Support $74,000
Min: $44K
Max: $118K
Customer Support Manager $77,722
Min: $45K
Max: $129K
Client Success Manager $79,157
Min: $40K
Max: $150K
Business Analyst $86,772
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,472
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $108,850
Min: $50K
Max: $180K
Director of Operations $126,291
Min: $55K
Max: $200K
Director of Customer Success $136,874
Min: $98K
Max: $208K
Vice President of Operations $182,094
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,604
Min: $95K
Max: $588K

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