NYC Tech Jobs and Startup Jobs

23

Localization Quoting Specialist

Welocalize
Greater NYC Area
2 days ago
+20
The Client and Technical Services Analyst’s primary job functions are: to assess the scope of each project and complete a project quote, communicating as needed, to BDM and the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.

Director of Customer Experience

Talkspace
Greater NYC Area
5 days ago
+22
We are looking for an experienced Director of Customer Experience to lead our team in our NYC Headquarters. This role would be responsible for ensuring all support and operations functions are. The Director of CX is an expert in devising processes, thinking analytically, and skilled at organizing teams to simultaneously meet current needs and building to scale. This role is perfect for someone who is empathetic, able to see situations from the customer’s perspective, and leads with both humility and a servant leader mindset. We are looking for someone who is an expert at continuously delivering best-in-class experiences at scale and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Property Manager

Venn
5 days ago
+31
Ensure proper maintenance and security for all properties. Develop and enforce building requirements and house rules, review security footage and issue fines to violators as needed. Respond to emergencies 24/7 and coordinate resolution. Be the main point of contact for residents, providing excellent customer service by responding to resident service requests in a timely manner and resolving complaints. Develop building maintenance schedules, and obtain proposals for testing and code compliance as required by NYC city agencies. Coordinate move-ins, site visits by vendors, and obtain insurance documents prior to work being scheduled. Work with accounting department to establish projected budgets, overhead costs, collect rent, and apply additional fees and fines as needed. Work with Staff to inspect vacant units and complete repairs.

Director of Resourcing

Work & Co
6 days ago
+44
Lead the global team planning group across Brooklyn, Portland, Sao Paulo, Rio, Copenhagen, and Belgrade, working with resourcing managers across offices. Provide support and mentorship to more junior resource managers. Develop a deep understanding of employee skills, goals, and interests to ensure project assignments foster growth for employees while delivering exceptional products. Partner with the business development team for ongoing prioritization of new projects, planning program growth, and assigning future project teams. Collaborate with Product Managers and Partners to address team requests and ensure resources are staffed appropriately. Build relationships and trust with key stakeholders to provide thought leadership on global team planning/people related strategies. Lead company-wide resource management meetings and initiatives. Partner with Recruiting to confirm hiring priorities.

Customer Advocate

Nesterly
Greater NYC Area
1 week ago
Nesterly is in search of a Customer Advocate to help us deliver excellent customer experience as we expand to additional markets. We're looking for mission-driven self-starters to join us in tackling the urban housing crisis and building a more interconnected world through intergenerational homesharing. Nesterly is seeking an enthusiastic and hands-on Customer Advocate to join our team in NYC or Portland. In this role, you will be a product expert on the front lines of customer service, handling inbound inquiries from new, existing, and potential customers. You will develop the company's customer success strategies through a deep understanding of the product and customer challenges. 

Administrative Assistant

Welocalize
Greater NYC Area
1 week ago
+20
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Senior IT Engineer

Imagen Technologies
Greater NYC Area
1 week ago
+23
We’re looking for a Senior IT Engineer who is capable of taking responsibility for managing the technical infrastructure supporting end user devices, physical and virtual networking, and desktop and cloud software at Imagen. We put patients first, and a large component of this role is ensuring that Imagen's systems are secured to our high standards and exceed compliance requirements so that we can safely and securely deliver high-quality patient results. This is a hands-on technical role that will afford opportunities for growth as a manager in the coming 12-18 months.

Patient Success Admin

Quartet Health
Greater NYC Area
1 week ago
+32
The Patient Success team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. As a member of the Patient Success team, you will assist in administrative activities that help the team work efficiently with patients.

Finance and Operations Manager

Imagen Technologies
Greater NYC Area
1 week ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

Customer Experience Manager

Meero
Greater NYC Area
1 week ago
+16
Meet our key clients to gather their feedback and reinforce the partnership with Meero. Track and report on customer health and satisfaction. Understand your accounts power maps, objectives, and strategies. Ensure a Customer-centric culture at Meero. Communicate and share acquired knowledge across channels and build action plans with CSMs. Provide more value and engage our clients by building our client community. Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.).

Customer Service Manager

Meero
Greater NYC Area
1 week ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organization. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs. - Provide management with feedbacks and proposition on improvements.

Operations Manager

Meero
Greater NYC Area
1 week ago
+16
As Operations Manager, you will cover many aspects of our growing activities while managing international accounts from our marketplace business. You will be in charge of the operational deployment, project delivery & business relationship for those large clients. Manage global operations for large accounts that often shoot in dozens of countries; Manage key accounts' relationship; Guarantee the delivery of multiple projects with internal ops teams. Understand the business needs of merchants in a dynamic environment and serve as the primary relationship liaison for business, technical and high priority customer service escalations;

Client Operations Manager

Outcome Health
Greater NYC Area
1 week ago
+23
As a Client Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Customer Support Specialist

Alice
2 weeks ago
+18
Alice is looking to hire a Customer Support Specialist who loves helping people solve support issues and who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Support team drives that success every day. When you are in place, Alice customer support and payroll run as a well-oiled machine due to your efforts, focus, and attention.

Associate Director, Building Control Technologies

Sidewalk Labs
Greater NYC Area
2 weeks ago
+37
We are looking for an Associate Director who is both a Building Management Systems (BMS) and controls expert to be the expert lead for our building automation workstream. For the foreseeable future, your primary responsibility will be initiating and advancing the five to ten pilots focused on commercial tenant space and home controls which we have initiated. Our goal is to develop a Minimum Viable Product that deliver a predictable utility bill through comprehensive device and equipment management.

Executive Assistant to the CIO

Graphika
Greater NYC Area
2 weeks ago
+27
Graphika seeks an Executive Assistant to the Chief Innovation Officer. By supporting this executive, the EA will also coordinate travel, meetings, and other logistics with other members of the larger Graphika Leadership Team. The role is part time, 20-25 hours a week, and candidates may work from our NYC HQ or remotely from a US location.

Partnership Development Manager

Healthify
Greater NYC Area
2 weeks ago
+36
We are looking for a Network Manager to help in the development of our Network Strategy and Development Services team. You should apply if you have a deep knowledge of health services and social services network development and contract management, excel at creating process, and can navigate complex relationships with the best-of-them. The ideal candidate for is excited to create and eventually manage this important team. We're eager to meet candidates of all backgrounds who are excited to support our team to create success for our customers and our users.

Customer Experience Associate

Managed by Q
Greater NYC Area
2 weeks ago
+24
Provide support for our customers and partners for general requests day-to-day issues.  Manage the fulfillment process for orders, including client and partner follow ups  Proactively contact a subset of clients to educate them on the product, Q's service offerings, and identify opportunities for growth.  Collaborate with internal teams to keep the Q's operations running smoothly. 

Manager of Clinical Operations

Imagen Technologies
Greater NYC Area
2 weeks ago
+23
Our Medical Team is at the nexus of our organization, responsible for soliciting clinical expertise from our world-class team of physicians and working directly with our Product Team and AI Team to integrate that expertise into the tools and algorithms that predict everything from bone fractures to tumors. Our work revolutionizes medicine by working to eliminate diagnostic error. We are looking for a manager to help build and lead this team of world class physicians. This person would oversee one or more physician teams and production lines, managing supply and demand signals, quality, and the approaches to the actual work itself.

Lead Systems Engineer

Imagen Technologies
Greater NYC Area
2 weeks ago
+23
We’re looking for a Lead Systems Engineer who will be capable of taking responsibility for managing the technical infrastructure supporting product development and operations. We have a growing footprint of hardware, software, and services that need to be bootstrapped, configured, automated, and monitored to support our petabyte-scale storage and processing needs. We are an early-stage company headed toward growth and have all of the challenges and adventures you would expect comes with this stage. This is a hands-on technical role that will afford opportunities for growth on an IC or Manager track in the coming 12-18 months.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,836
Min: $31K
Max: $88K
Office Manager $61,477
Min: $40K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,729
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $86,892
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $92,052
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $122,927
Min: $55K
Max: $200K
Director of Customer Success $138,852
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,205
Min: $95K
Max: $588K

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