NYC Tech Jobs and Startup Jobs

36

Senior Customer Success Manager

Bizzabo
Greater NYC Area
1 day ago
+28
As a Customer Success Manager, you will be responsible for a portfolio of customers, driving their success and event strategy. Bizzabo is looking for a strategic, sales-focused, and results-driven Customer Success Manager to educate our established customers about new functionalities, best practices, industry developments and otherwise increase the value Bizzabo delivers to their organization.

Partner Support Specialist

Via
Greater NYC Area
1 day ago
You will serve as the front line, speaking with driver partners face-to-face, to help improve their first experience with Via or manage their accounts. Thrive in a fast-paced environment tackling an array of customer issues. Become an expert on our services and spread the love of Via everywhere. Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile. Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience. Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams.

Partner Success Principal

Via
Greater NYC Area
1 day ago
As Partner Success Principal on Via’s platform partnerships team, you will build and maintain long-lasting relationships with partners using Via’s on-demand transit solution (public transit agencies, corporations, colleges, and other transportation providers). You will be responsible to provide strategic insights on their operations, support them during different phases of their growth and be a sounding board in their operations decisions. You will be responsible for increasing partners’ satisfaction, platform usage, and retention of our clients by acting as their trusted advisor and as their voice to other parts of the organization. You will monitor the daily operations of our partners' deployments and play a key role in driving the continuous improvement and growth of their service, enabling Via to retain valued clients and drive long-term revenue growth.

Operations Support Specialist

Via
Greater NYC Area
1 day ago
Operations Support Specialists will provide the ground support necessary to ensure the program's success. You'll monitor and ensure quality standards of the ongoing service, troubleshoot rider and driver issues as they occur in real time, and support driver recruitment efforts.

Operations Principal

Via
Greater NYC Area
1 day ago
Develop and implement a detailed plan for Via’s expansion within New York. Coordinate with Associates to ensure smooth operation of Via’s game-changing service. Devise and implement innovative strategies to source, onboard and manage Via Driver Partners. Oversee complex fleet-management logistics, powered by Via’s proprietary technology tools. Tirelessly work to scale operational processes and systems to drive rapid growth.

IT Manager

Via
Greater NYC Area
1 day ago
Oversee and improve Via’s NYC information technology systems and infrastructure. Build and run a system for troubleshooting tech issues for Via employees. Help with onboarding new employees by setting up their tools and technology, and manage offboarding for outgoing employees. Help manage the rollout of new tools and technology. Work with our business operations team to help set up new Via offices across the US and abroad. Manage user access and permissions to Via’s Cloud apps. Proactively manage our upcoming needs as Via continues to grow.

Head of Partner Success

Via
Greater NYC Area
1 day ago
As the Head of Partner Success on Via’s Partnerships Team, you will help shape the way that Via supports and interacts with its platform partners -- public and private sector transportation organizations leveraging Via’s software to power the daily operations of their dynamically-routed, on-demand transit systems. You will play a transformative role in helping partners around the globe grow their services, making them more efficient to ensure their success. You will work closely with Partnerships and Sales leadership and Via’s broader Partner Success team to establish scalable processes to facilitate client management, day-to-day support, and professional services as they relate to Via’s platform business.

General Manager

Via
Greater NYC Area
1 day ago
As General Manager of Via’s newest business line, you won’t be working from an expansion playbook – you’ll be writing it. The GM role requires a combination of intelligence, creativity, and leadership that few possess. This is an opportunity for a truly outstanding entrepreneur to shape the operation of our game-changing service. You’ll need to be a consummate marketer, an operations workhorse, and an exceptionally creative problem solver.

Director of Rider Growth

Via
Greater NYC Area
1 day ago
As Director of Rider Growth, your mission will be to scale a team of professionals and spearhead the rider growth efforts across all Via consumer markets in North America and Europe. You will be managing the customer lifecycle funnel and will be responsible for launching and scaling acquisition channels, setting up new rider incentives, and developing strategies to acquire, convert, engage, and retain riders on the Via Platform. Working closely with Via’s General Managers and the Brand and Creative team, you will be leading a team of marketing professionals and growth hackers, and will be responsible for driving Via’s growth across all our global markets.

Central Field Manager

Via
Greater NYC Area
1 day ago
Ensure operational excellence, customer satisfaction, and an unbelievable customer experience. Manage driver supply to ensure that we have the right number of drivers on the road at a given point of time. Prioritize operational issues as a real-time point of contact and provide creative solutions when needed. Respond to customer feedback and live customer issues. Tirelessly work to scale operational processes and systems to drive rapid growth.

Customer Support Manager

OkCupid
Greater NYC Area
1 day ago
+32
OkCupid is looking to hire an experienced NYC-based Customer Support Manager to manage a remote team of agents. Reporting to the Director of Customer Experience, you will have the opportunity to lead the support team of an established company that is growing in new and exciting ways, to work with teams across OkCupid as a customer advocate, and to build the future of support for our diverse, global user base.

Associate Media Director, Linear

Bliss Point Media
Greater NYC Area
4 days ago
+17
This role will be critical to BPM’s success by ensuring our media buying and planning operate smoothly and efficiently. You will work directly with leadership to develop and implement media strategies for multiple clients and drive BPM’s network relationships and competitive positioning. Our ideal candidate must be comfortable in a fast-paced environment with previous agency/client experience, specifically in linear TV. However, BPM is not a traditional agency, and this is not a traditional agency role. Born out of adtech, the BPM culture is more similar to the culture at tech company than the culture an agency. The right candidate for this role will be excited about the opportunity to work strategically/at a high-level and the opportunity to actively participate in the daily operations of the team. We pride ourselves on being small and scrappy do-it-yourselfers who work together to question the status quo of the business and provide exceptional value for our customers.

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
5 days ago
+40
Liaise with our partners on a range of employee payroll topics (e.g., time keeping, net earnings, data anomalies). Capture partner insights to work with our product and engineering team to improve their CX. Investigate individual employee use cases with an eye for iteration on existing processes. Be a lead point of contact both internally and externally on issue escalations as needed. Become a subject matter expert on DailyPay’s service, including potential company specific intricacies. Train external partnership personnel on product specifics. Assist with various other operational projects.

Client Support Quality Assurance Analyst

DailyPay, Inc.
Greater NYC Area
5 days ago
+40
Review daily queues of tickets from our client support teams and score them based on a set of criteria. Work independently, effectively prioritize and manage your time to ensure you’re reviewing the necessary amount of daily tickets. Learn, utilize, and multitask across a variety of tools to view account information, research and review policies while evaluating tickets. Communicate effectively with internal leadership to identify client pain points and propose solutions to policy, client experience, or other areas for improvement. Capture client insights to then work with our product team to improve the Client Interface and Client Experience. Liaise with our offsite support agents on a range of client topics as the point of escalation. Investigate individual client cases and account details. Become a subject matter expert on each of DailyPay’s partnerships providing guidance to all support agents. Assist in the development of training materials to address identified areas for improvement. Assist and eventually lead support team’s training sessions remotely and onsite. Assist with various other operational projects.

Senior IT Engineer / IT Manager

Imagen Technologies
Greater NYC Area
1 week ago
+23
We’re looking for a Senior IT Engineer who is capable of taking responsibility for managing the technical infrastructure supporting end user devices, physical and virtual networking, and desktop and cloud software at Imagen. We put patients first, and a large component of this role is ensuring that Imagen's systems are secured to our high standards and exceed compliance requirements so that we can safely and securely deliver high-quality patient results. This is a hands-on technical role that will afford opportunities for growth as a manager in the coming 12-18 months.

Primary Care Provider

Galileo
Greater NYC Area
1 week ago
+17
Lead our clinical team providing exceptional, personalized care to cohorts of medically complex, underserved Medicare/Medicaid patients. Drive ongoing iteration of our clinical model, with a focus on improving outcomes while decreasing wasteful costs. Partner with Galileo’s clinical specialists around conditions that have the greatest impact on our patient population—particularly behavioral health. Utilize and inform the development of new digital tools for patient communication, team collaboration, and clinical decision support.

Health Advocate

Galileo
Greater NYC Area
1 week ago
+17
Reporting to our Field Operations Lead, Galileo’s Health Advocates are at the heart of our care teams, building trusting and supportive relationships with a group of patients to help them meet their goals. As a Health Advocate you are naturally empathetic and a good listener; you understand what’s going on in the lives of the patients you work with and you invest quality time with every patient getting to know them as a real person. Our Health Advocates continuously collaborate with our team of clinicians and social workers creating tailored care plans and then working closely with each patient, ensuring they are well supported and empowered.

Customer Success Onboarding Specialist

Alice
1 week ago
+18
Alice is looking to hire an Customer Success Onboarding Specialist who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Office Coordinator

Work & Co
1 week ago
+49
Provide on-site employee support, covering Facilities and IT inquiries or requests. Manage the travel program across offices, from coordinating logistics to booking flights and hotels. Assist in day to day maintenance of the Brooklyn facilities. Collaborate with the larger Operations team to analyze and enhance existing studio practices.

Office Administrator

DailyPay, Inc.
Greater NYC Area
1 week ago
+40
We are looking for an energetic and customer-focused Office Administrator to join our growing team! As Office Administrator, you will be responsible for managing the front desk and be the gatekeeper for the company by being the first point of contact for all visitors. The best candidate is passionate about providing excellent client service, a superb communicator, organized, and has the ability to deal with emergencies in a timely and effective manner, while streamlining office operations.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $63,549
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,577
Min: $40K
Max: $150K
Business Analyst $87,131
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $92,865
Min: $45K
Max: $250K
Marketing Operations Manager $94,725
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,793
Min: $50K
Max: $180K
Director of Operations $127,062
Min: $55K
Max: $200K
Director of Customer Success $135,850
Min: $98K
Max: $208K
Vice President of Operations $177,286
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $224,799
Min: $95K
Max: $588K

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