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NYC Tech Jobs and Startup Jobs

49

Director of Service Operations

Cityblock Health
Greater NYC Area
23 hours ago
+19
In this role, you’ll assume ownership for key operations and business functions that provide critical services to our members and markets across the nation. The primary scope of responsibility includes, and is not limited to, leading member contact centers (inbound and outbound across call, email, and SMS/MMS) and serving as the business owner for vendors that support it (e.g., CRM, telephony). In this role, you will build this function from scratch to enable Cityblock Health’s members with a industry-leading service and experience.

Client Success Manager

Outcome Health
Greater NYC Area
1 day ago
+18
As a Client Success Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, track and measurement - to ensure successful implementation. You will partner with sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service.  Because this role sits at the critical intersection of what is sold, what is expected and what we deliver, all decisions and actions must be evaluated from the lens of the customer. The ideal candidate will be a high-performer with a customer-centric mindset, track record of flawless execution on client deliverables, a strong sense of urgency, relentless follow-through.

Director, Clinical Operations

TrialSpark
Greater NYC Area
1 day ago
+20
As the Director of Clinical Operations, you will be responsible for the clinical execution of all studies across TrialSpark’s trial site network. You will build and manage the team responsible for overseeing the day-to-day clinical operations of TrialSpark’s portfolio of studies, ensuring they have the training, tools, and processes needed deliver high quality results. You will also partner closely with our QA, Product, and other Operations teams to develop the training, processes, products, and enablement infrastructure to support our large, diverse team of study coordinators in delivering consistent and high quality study services. This is a key operational leadership role for TrialSpark. You will be responsible for the core of what TrialSpark delivers – efficient and high quality clinical trial operations. We’re looking for someone with the experience to set the vision for what this looks like, and the operational chops to build the teams, systems, and processes to make it happen.

Associate Director, Building Control Technologies

Sidewalk Labs
Greater NYC Area
1 day ago
+37
We are looking for an Associate Director who is both a Building Management Systems (BMS) and controls expert to be the expert lead for our building automation workstream. For the foreseeable future, your primary responsibility will be initiating and advancing the five to ten pilots focused on commercial tenant space and home controls which we have initiated. Our goal is to develop a Minimum Viable Product that deliver a predictable utility bill through comprehensive device and equipment management.

Administrative Assistant

Flatiron Health
Greater NYC Area
1 day ago
+37
We're looking for an Administrative Assistant to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

IT Systems Engineer

Associate Technical Support Engineer, Provider Software

Director, Patient Safety Programs

Clinical Product Support Specialist, Associate (PharmD, RN, NP, PA - Remote or NYC)

Provider Clinical Research Team (Multiple Levels)

Senior Administrative Manager

IT Support Engineer

Lead, Computer Systems Validation (CSV)

Customer Support Associate

Executive Assistant

Associate Clinical Director (NP or PA)

EMR Integration Engineer (Technical)

Clinical Abstraction Manager (RN, NP or CTR)

Partner Solutions Associate/Manager, Life Sciences

Technical Support Engineer, Provider Software

Technical Support Engineer, Abstraction Technologies

Manager, Office Operations

Load 10 more jobs18 jobs at Flatiron Health

Head of Network

TrialSpark
Greater NYC Area
3 days ago
+20
Today, the biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse. At TrialSpark, we don’t believe it has to be this way. Through technology and a new operational model, we’re reimagining how clinical trials are run, with the mission of bringing new treatments to patients faster.

Client Success Manager

Zipari
3 days ago
+22
Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships. Operating as the lead point of contact for all matters specific to your accounts. Working to acquire additional revenue streams from assigned clients. Working with sales to negotiate/close contracts and SOWs. Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis. Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns. Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction. Preparing and delivering account reports including SLA reports. Assisting with challenging client requests and issue escalations as needed.

Provider Success Manager

Covera Health
Greater NYC Area
3 days ago
+18
We are looking for a talented Provider Success Manager to join us in our commitment to improve the quality of care for patients in every community across the nation. As a Provider Success Manager at Covera Health, you will develop, foster, and grow relationships with our provider partners. You will guide your book of providers through the partnership process and manage internal teams to meet deadlines to support those partnerships. 

Director of Contracting

Covera Health
Greater NYC Area
3 days ago
+18
We are looking for a talented Director of Contracting to join us in our commitment to improve the quality of care for patients in every community across the nation. As our Director of Contracting, you will be the primary lead in identifying, analyzing, designing, supporting the implementation, and securing strategic provider partnerships. This includes setting priorities by identifying market needs, analyzing and developing partnership models, and engaging providers in contracting discussions. You will set strategic direction, lay out a clear implementation plan for execution, be responsible for providing direction to your team, and collaborate across the business to align with all of our ongoing Covera Health efforts. 

Provider Contract Executive

Covera Health
Greater NYC Area
3 days ago
+18
We are looking for a talented Provider Contract Executive (Network Development) to join us in our commitment to improve the quality of care for patients in every community across the nation. As a Provider Account Executive at Covera Health, you will develop and establish contractual relationships with providers, guiding them through the partnership process and spreading our vision of quality care. 

Provider Information Specialist

Covera Health
Greater NYC Area
3 days ago
+18
We are looking for a talented Provider Information Specialist to join us in our commitment to improve the quality of care for patients in every community across the nation. As a Provider Information Specialist at Covera Health, you will collect and manage physician and medical practice data to ensure that we maintain an accurate repository of provider information. This information is used by many teams across the company and is mission critical to manage the program. 

Trial Operations Manager

TrialSpark
Greater NYC Area
4 days ago
+20
You will manage execution of studies, partnering with a cross-functional team and the study sponsor to oversee the entire lifecycle from startup to readout. Each day will bring new challenges and opportunities, from writing our playbook for a new therapy area, to troubleshooting an issue with our quality team, to defining requirements for a new feature in our clinical platform. As an early member of our Trial Operations team, you will have a unique opportunity to help shape what it looks like for us to improve the clinical research process, including working with our Product, Engineering, and Data teams to build out new tools and infrastructure to support our operations.

Store Manager (Studio Manager)

WW (the new Weight Watchers)
Greater NYC Area
4 days ago
+22
We are seeking a talented retail manager excited to join our team as a Studio Manager in Manhattan, NY. A WW Studio Manager channels a passion for a healthy lifestyle, customer service, and proven business leadership into leading and inspiring members and supporting them at every step of their wellness and weight loss journey, helping them to develop healthy habits by eating healthier, while enjoying foods they love, moving more, and shifting their mindset. A WW Studio Manager is responsible for leading a talented Studio Team of employees in providing a best-in-class wellness programming, weight loss support, and full-service retail experience to members.

Senior Email & Directory Services Administrator

Sr. Strategic Initiative Manager, Operational Excellence

Manager/Sr. Manager, Clinical Research and Behavior Change

Application Support Analyst

Quartet Health
Greater NYC Area
4 days ago
+32
Troubleshooting, testing and coordinating to resolve issues while providing status to internal clients on a timely basis with limited supervision. Documenting internal processes and/or business requirements. Reviewing the progress of and evaluating projects in terms of results achieved. Providing internal training and presentations on applications.

Lead, Care Management Delegation

Cityblock Health
Greater NYC Area
5 days ago
+19
As the Care Management Delegation lead, you’ll spearhead our care management delegation programs, managing the life-cycle from the pre-delegation assessment to on-going management and reviews/audits by our health plan partners. As we grow and scale to new markets and partner with more health plans, you will lead policy development, reporting, and quality improvement strategies that ensure Cityblock remains compliant with state, federal and NCQA regulations. You’ll work cross-functionally across our Clinical, Operations, Data and Product teams to optimize the care management program regulatory performance across each of our partners, including working with care teams and tracking the program through audits and clinical reports. You will be the primary point of contact for our partner Delegation Oversight Committees and leads, ensuring all requirements are met, corrective action plans are completed, new requirements are implemented within our care model.

Head of Customer Success

Summer
Greater NYC Area
5 days ago
+14
Who We Are Summer’s mission is to help the 45 million Americans burdened by student debt save time and money through smart, algorithm-based recommendations. Summer combines policy expertise and innovative technology to serve student loan borrowers across the country. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to tackle one of the greatest challenges of our generation. We’re registered

QA Learning and Development (GCP/ICH) - Open Level

TrialSpark
Greater NYC Area
5 days ago
+20
Our Quality Assurance (QA) team at Trialspark is looking for an experienced Director, Learning and Development (GCP/ICH) to create and drive a comprehensive learning strategy across TrialSpark aligned with our mission and sustain our culture of high performance and quality. This role is embedded in our Quality Assurance organization to deliver learning solutions that ensure proper oversight and compliance with Good Clinical Practice (GCP), International Conference on Harmonization (ICH) guidelines, Health Authority regulations, quality parameters and effectiveness checks, safety of patients, data integrity, and business goals.

Clinical Systems Associate

Cityblock Health
Greater NYC Area
6 days ago
+19
Cityblock Health is seeking its first Clinical Systems Associate to help manage various parts of our electronic health record (EHR) and revenue cycle management platform including user training & optimization, day to day vendor management, serving as a subject matter expert to the company, new market implementation, and QA. The ideal candidate has experience with working with 1 or more EHR and revenue cycle systems and is comfortable with managing a tool across multiple markets and user types. The ideal candidate is comfortable with travelling for up to 25% of the role to administer onboarding trainings and skill development sessions across our markets. 

Client Strategist

TrialSpark
Greater NYC Area
1 week ago
+20
Background The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $100M+. And the problem is only getting worse. TrialSpark is a technology company that brings new medical treatments to patients faster. We’re reimagining the clinical trial by introducing a new model, using technology to streamline every aspect of the trial

Director, Client Delivery

Zipari
1 week ago
+22
Leading the Client Delivery team that on-boards Zipari products to our clients. Ensuring consistent delivery across all clients and own the internal escalation path for Customer Success Management. Establishing and maintaining consistent delivery standards in the form of policies, procedures, governance, templates and tools to ensure high degree of quality. Working to establish career growth for PMs and CDAs. Working with leadership of product and integration departments to ensure consistent and synchronized operation. Working with Director of Partner Integration to establish and evolve Zipari delivery practices. Working with Sales, Product, Integration and other organizations to develop and deliver client SOWs. Representing client delivery on sales activities as required.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $60,264
Min: $40K
Max: $88K
Operations Associate $61,145
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $72,488
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $76,090
Min: $40K
Max: $150K
Business Analyst $87,163
Min: $12K
Max: $167K
Operations Manager $87,326
Min: $45K
Max: $132K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $89,669
Min: $55K
Max: $125K
Senior Business Analyst $102,021
Min: $74K
Max: $175K
Sales Operations Manager $106,214
Min: $50K
Max: $150K
Director of Operations $126,892
Min: $55K
Max: $200K
Director of Customer Success $136,833
Min: $98K
Max: $208K
Vice President of Operations $181,350
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $210,955
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+37
HR Tech, Payments
+24
Angel or VC Firm, Artificial Intelligence

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