NYC Startup Jobs—Find a Tech Job | Built In NYC

NYC Tech Jobs and Startup Jobs

122

Customer Success Manager, Enterprise

Braze
Greater NYC Area
8 hours ago
+32
Dedicated contact for strategy, product training, and non-technical support questions. Lead customers to personalize their marketing programs, with targeted and effective guidance, while simultaneously driving business outcomes for ROI. Consult on large enterprise Braze implementations, marketing strategy. Advise larger enterprise clients on organizational strategy to allow for truly cross-channel marketing communications. Work with our onboarding team to ensure a seamless transition from onboarding to continuing support Own ongoing product adoption across multiple departments, stakeholders, and business users.

Customer Success Manager, Digital First

Braze
Greater NYC Area
8 hours ago
+32
1-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management. Own customer relationship and adoption, empowering Braze utilization and value for your book of business. Advocate customer feedback to Braze product team and voice in our roadmap. Work with some of Braze’s more technically savvy and complex digital first clients. Provide continuing education for customers to maximize product usage. Hit client renewals, retention and net retention targets. Own and assume ultimate responsibility for customer renewals for accounts in your name. Dedicated contact for strategy, product training inquiries, and non-technical support. Drive feature adoption through targeted on-going training of clients Product expertise through delivery of training and planning workshops to clients.

IT Support Engineer I

AlphaSights
Greater NYC Area
8 hours ago
+36
AlphaSights is looking for a proactive and driven individual to join the Technical Operations Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer I therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in the New York office. From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and take responsibility for both your successes and failures. You also need to be proactive, creative, and enjoy interacting with other people. We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

Customer Success Manager US

Gameffective
Greater NYC Area
14 hours ago
+15
Manage client relationships and ensure client satisfaction and retention from deployment phase and on. Learn customer’s technical and business environments as related to the success of the implementation. Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution. Share best practices to ensure informed decisions are being made. Train the customer on the self-service aspects of the platform. Ensure customer buy-in throughout the process. Ensure on-time, on-budget delivery to the customer. Analyze customer’s data inputs for trends, distribution, and other statistical aspects.

Director, Organizational Development

DigitalOcean
Greater NYC Area
18 hours ago
+14
We are expanding our rich culture of employee engagement at DO and seeking a Director of Organizational Development. This thought leader will establish strategies, programs, and tactics that enable our organization, teams, managers, and employees to grow and thrive. Reporting to the Chief People Officer, the Director of Organizational Development, will own all learning and organizational development programs at the company, ensuring that all employees are receiving the support they need to perform to their full potential. The Director of Organizational Development will be responsible for the oversight, design, and delivery of performance and talent management programs to our highly distributed office and remote workforce. This critical role also helps to support and manage change, and improve performance at all levels in our high growth business. At DO, we know that career growth and development are primary drivers of engagement and retention and are integral to our company’s success. This individual should be passionate about creating programs that catalyze growth and maximize performance, partnered with a highly engaged People Team.

Developer Support Engineer II

Customer Support Representative

Talkspace
Greater NYC Area
18 hours ago
+22
We are looking for a customer support representative to join our growing Customer Experience team in our NYC Headquarters. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Executive Assistant

White Ops
Greater NYC Area
1 day ago
+31
At White Ops, we’re all hackers. This doesn’t mean you have to hold a key to the internet (although one of our founders does!), but it does require approaching problems in unconventional ways. We are attacking criminal botnets through the ad fraud that finances their operations. Our proprietary technology detects and prevents sophisticated online fraud. By reducing the incentives for crime, we are making the internet a better place. Our mighty

Executive Assistant to CEO

Resy
Greater NYC Area
1 day ago
+21
Serve as an initial point of contact for our CEO and manage his day-to-day needs. Respond to email correspondences, answer phone calls, and relay messages. Maintain calendar, schedule meetings, and coordinate travel. Assist with various projects, such as: one-off small events, production of branded collateral, and community engagement activities. Help out with ad-hoc projects as they arise around the office.

Client Platform Engineer

Peloton
Greater NYC Area
1 day ago
+27
As a Client Platform Engineer at Peloton, you'll be a part of the core team that keeps client infrastructure redundant, scalable, and secure. The position will entail being responsible for the Enterprise client services in use at Peloton and helping to craft the backend systems that will depend on as the company continues to grow. You should be comfortable seeing a project through from start to end; including identify areas for improvement, researching the best way to tackle the problem, being able to describe to others why you chose the approach you did, and then implementing the solution; you are both a thinker and a doer. You dream big and then make things happen. You should love automating things, we want people who want to work smarter, not harder!

Assistant Manager, Peloton Studios

IT Technical Business Analyst - Data Integrations

Junior NetSuite Developer

Director, Global Infrastructure

Director, Advanced Sourcing

Network Engineer

Sustaining Operations Manager

Accessories Merchandiser

Manager, Reverse Logistics (Repair and Refurb)

Studio Front Desk Crew - Part Time

Senior Manager, ODM

Senior Integrations Developer- Dell Boomi

Executive Assistant

IT Operations Analyst

Corporate IT Engineer

Systems Engineer

Service Design Technical Support Analyst

Integrations Developer- Dell Boomi

NetSuite Business Analyst

Director, Operations Program Management

Senior IT Operations Analyst

Lead IT Operations Analyst

Technology Risk & Compliance Senior Analyst

Director, Reverse Logistics (Repair and Refurb)

Director, Global Network Services

IT Support Engineer

VP/GM, Guest Experience (Peloton Studios)

International Strategy & Operations Lead (Apparel)

Load 10 more jobs29 jobs at Peloton

First Impressions Associate

Justworks
Greater NYC Area
2 days ago
+37
The First Impressions Associate will be the gatekeeper to the Justworks office and the first point of contact for all our visitors. He or she will be a jack of all trades and a ‘yes’ person - there is no challenge too small! This is an opportunity for a true team player to thrive in a fast-paced, high intensity environment.

Customer Success Representative - 11:00 a.m. - 8:00 p.m.

Network Engineer

Customer Success Tools/Zendesk Administrator

Claims Coordinator

Load 1 more jobs5 jobs at Justworks

Director of Infrastructure

CB Insights
Greater NYC Area
2 days ago
+24
As Director of Infrastructure at CB Insights you set the strategy and execute with your team and the rest of the engineering organization towards a mission of enabling rapid software development through a robust and secure infrastructure, following DevOps best practices with 100% automation as the goal. As owner of our infrastructure you will own platform reliability and incident management of our client facing SaaS application. As owner of IT you will manage all 3rd party software, tools and devices used in the organization as well as budget.

Customer Success Manager, CPG & Retail

Customer Success Manager, Tech

Customer Success Manager

Customer Experience Associate

Managed by Q
Greater NYC Area
2 days ago
+10
Provide support for our customers and partners for general requests day-to-day issues.  Manage the fulfillment process for orders, including client and partner follow ups  Proactively contact a subset of clients to educate them on the product, Q's service offerings, and identify opportunities for growth.  Collaborate with internal teams to keep the Q's operations running smoothly. 

Technical Support Specialist, NYC

Kustomer
Greater NYC Area
2 days ago
+19
Our Customer Experience team is responsible for designing and delivering world-class experiences for our customers. We partner with our customers to understand their goals and work towards providing value while driving long-term relationships for mutual success. As the Technical Support Specialist, you will serve as the bridge between Kustomer and the amazing people who use our product.

Senior IT Analyst

VTS
Greater NYC Area
2 days ago
+15
We are looking for an IT Analyst to provide world-class support to our fast-growing team in New York. Your customer is every employee at VTS, and you are willing to go above and beyond for them. Day-to-day will be supporting the users, troubleshooting issues and working on projects assigned by management. Collaboration and customer service are key as we support the entire organization.

IT Audit Analyst

Yext
Greater NYC Area
2 days ago
We are looking for a highly-motivated experienced IT Audit Analyst to join us in Yext’s Internal Audit department based in our NY headquarters.This position reports to Yext’s Head of Internal Audit and will support the team in the execution of our IT audit program for SOX, SOC2 and other risk management activities. Yext’s IT Audit and Compliance team seeks to build leading audit practises that improves efficiency and enhances the audit and risk management experience for our stakeholders.

Manager, White Glove Services

Staff Systems Engineer - Databases

Business Operations Manager

Supervisor, Workplace Services

Associate Client Support Specialist (Bilingual - English/Spanish)

UPWARD | Yext Rotational Program

Senior Manager, Client Success, Enterprise

Load 4 more jobs8 jobs at Yext

Customer Support Associate

Transfix
Greater NYC Area
2 days ago
+14
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Carrier Success Associate

Transfix
Greater NYC Area
2 days ago
+14
Transfix, named one of Forbes' "Next Billion-Dollar Startups" in 2018, is the leading freight marketplace that's transforming the $800 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable

Customer Success Associate

Ellevate Network
Greater NYC Area
3 days ago
+12
Are you looking to use your skills for good? Ellevate Network is the leading community for professional women committed to helping each other succeed. This is a rare opportunity to gain broad experience at a tight-knit growing company that's passionate about social change.   We are looking for a full-time Customer Success Associate to join our New York City team. We strongly value diverse perspectives and care deeply about building a positive

Client Engagement - Technical Implementation Speci…

Unqork
Greater NYC Area
3 days ago
+33
As a Client Engagement Technical Implementation Specialist, you will be responsible for client on-boarding and implementation of Unqork's platform. This includes using your sharp communication skills to gather application requirements, as well as technical knowledge to design and build applications on Unqork's Platform, and guiding clients through UAT. Working with the engagement team, the technical implementation specialist will work at a more granular level to ensure our partners have a seamless experience that fully realizes the power of Unqork to help them accomplish their strategic business goals.

Customer Enablement - Technical Trainer

Unqork
Greater NYC Area
3 days ago
+33
Serve as a solutions focused trainer, run technical workshops and classes and provide post-training customer support. Create and present deeply technical content to internal and external audiences. Work closely with Solutions Architect and Engineering teams, acquiring deep expertise and providing valuable insight as to how to better teach technical aspects of the platform to the customers. Use feedback from training sessions to help drive enhancements to the product.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Office Manager $61,127
Min: $40K
Max: $88K
Operations Associate $61,229
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $71,564
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $77,318
Min: $40K
Max: $150K
Business Analyst $87,378
Min: $12K
Max: $167K
Marketing Operations Manager $87,800
Min: $67K
Max: $116K
Business Intelligence Analyst $88,682
Min: $55K
Max: $125K
Operations Manager $91,194
Min: $45K
Max: $250K
Sales Operations Manager $103,615
Min: $50K
Max: $150K
Senior Business Analyst $103,630
Min: $74K
Max: $175K
Director of Operations $127,159
Min: $55K
Max: $200K
Director of Customer Success $136,560
Min: $98K
Max: $208K
Vice President of Operations $182,565
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $212,725
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+32
Real Estate, Sharing Economy

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