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NYC Tech Jobs and Startup Jobs

11

Customer Service Supervisor

Meero
Greater NYC Area
2 days ago
+16
- Handle incoming queries on all channels : phone, chat, mail. - Proactively solve our clients’ and partners’ issues. - Synthesize client feedback for all teams within Meero. - Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. - Align Customer Service in Americas with global strategy and processes to successfully reach KPIs. - Participate in defining new processes and be creative about the role within the organization. - Participate in recruitment, training and empowerment of Americas Customer Service team. - Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. - Ability to understand business process for the purpose of contributing to SOP’s. - Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work - Ensure departmental queries closed within SLA. - Identify skills deficiencies and training needs. - Provide management with feedbacks and proposition on improvements.

Dispensing Audiologist

Redesign Health
Greater NYC Area
2 days ago
+14
Want to join an exciting mission-driven start-up to improve the accessibility of hearing care? Lively is looking to hire a highly motivated, forward-thinking Dispensing Audiologist or Hearing Care Specialist to join our team. The candidate must be open to providing innovative service models integrating in-person care at our brand-new clinic in Manhattan with tele-health services.

Customer Experience Manager

Meero
Greater NYC Area
2 days ago
+16
Meet our key clients to gather their feedback and reinforce the partnership with Meero. Track and report on customer health and satisfaction. Understand your accounts power maps, objectives, and strategies. Ensure a Customer-centric culture at Meero. Communicate and share acquired knowledge across channels and build action plans with CSMs. Provide more value and engage our clients by building our client community. Set up workshops with both our clients and internal Meero teams (product, marketing, growth, etc.).

Customer Service Coordinator

Meero
Greater NYC Area
3 days ago
+16
• Handle incoming queries on all channels : phone, chat, mail. • Proactively solve our clients’ and partners’ issues. • Synthesize client feedback for all teams within Meero. • Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. • Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. • Ability to understand business process for the purpose of contributing to SOP’s. • Identify skills deficiencies and training needs. • Provide management with feedbacks and proposition on improvements.

Customer Experience Agent

Redesign Health
Greater NYC Area
4 days ago
+14
We are looking for an ambitious Customer Experience Agent. The ideal candidate is someone who can help us execute on an amazing customer experience. You will work with a team to spearhead the customer support efforts with passion, patience, and perseverance. You are empathetic and dedicated to using your people skills and expert knowledge to turn frustrating situations into joyful experiences. You will act as the primary touchpoint for our customers answering support requests and general inquiries via phone, text, and email. You will report to the Customer Operations Lead. 

Executive Assistant

RADAR
Greater NYC Area
5 days ago
+20
RADAR is seeking a highly organized and detail-oriented Executive Assistant to support our leadership team and ensure our offices are running as smoothly as possible. In this role, you will enable our leaders to scale their respective parts of the business by streamlining their day-to-day operations and ensuring maximum efficiency. In this role you will be tasked with balancing an ambiguous, fast-paced work environment, exercising good judgment and decision making skills, prioritizing ruthlessly, and anticipating future needs.

Operations Manager

Meero
Greater NYC Area
1 week ago
+16
As Operations Manager, you will cover many aspects of our growing activities while managing international accounts from our marketplace business. You will be in charge of the operational deployment, project delivery & business relationship for those large clients. Manage global operations for large accounts that often shoot in dozens of countries; Manage key accounts' relationship; Guarantee the delivery of multiple projects with internal ops teams. Understand the business needs of merchants in a dynamic environment and serve as the primary relationship liaison for business, technical and high priority customer service escalations;

Growth and User Success Coordinator - MyMeero

Meero
Greater NYC Area
1 week ago
+16
- Primary objective: make the launch of a brand-new platform from beta testing stage to public launch a success, at the heart of Meero growth strategy. - Develop a deep understanding of our growing user base (what they think, their current habits, pain points…). - Pitch photographers and convey myMeero value proposition. - Define action plans and identify action levers to maximize the platform use & retention. - Track, analyze and report the impact of actions being taken and key evolutions in the way photographers use the platform, conversion rates…

Medical Director

Redesign Health
Greater NYC Area
1 week ago
+14
Head the medical function for Redesign Health centers and be an active member of the leadership team. Working with leadership team, play strong lead role in creating and articulating the clinical/medical vision for the business. Partner with the Ops team to insure the effective running of the center from a clinical and patient perspective. Build and oversee governance framework for everything medical in the business. Collaborate with doctors and relevant health care systems to ensure that the clinical services provided are consistent with the patient requirement of the patient base. Be the voice of the doctor/patient with all non clinical stakeholders including vendors, landlords and our own employees as well. Working with the Ops and Finance teams, ensure that the clinical model is commercially viable.

Customer Service Operator

Meero
Greater NYC Area
1 week ago
+16
- Phoning for our international customers. - Send and receive calls. - Coordinate photoshoots between clients and photographers. - Follow-up of client files.

Customer Service Coordinator

Meero
Greater NYC Area
1 month ago
+16
WHO WE ARE At Meero we help photographers reclaim their creative spark! By developing income streams and tools to simplify invoicing, post-production work, and photo delivery, Meero streamlines a photographer’s commercial work, enabling them to shift their focus back to their art. Meero originated in Paris, the first in its vertical. Now we have offices in NYC, Tokyo, Bangalore, Singapore and continue expanding! We recently closed our Series C

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Operations Associate $60,952
Min: $35K
Max: $150K
Office Manager $62,095
Min: $40K
Max: $88K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $71,383
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $77,318
Min: $40K
Max: $150K
Business Analyst $86,821
Min: $12K
Max: $167K
Marketing Operations Manager $88,909
Min: $67K
Max: $116K
Business Intelligence Analyst $89,848
Min: $55K
Max: $125K
Operations Manager $91,422
Min: $45K
Max: $250K
Sales Operations Manager $103,357
Min: $50K
Max: $150K
Senior Business Analyst $103,630
Min: $74K
Max: $175K
Director of Operations $124,768
Min: $55K
Max: $200K
Director of Customer Success $139,000
Min: $98K
Max: $208K
Vice President of Operations $182,565
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $215,540
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+32
Real Estate, Sharing Economy
+37
HR Tech, Payments

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