NYC Tech Jobs and Startup Jobs

17

Customer Support Specialist

Latch
Greater NYC Area
1 day ago
Be the product expert and open to learning all facets of the business, product, and service offer. Clearly explain access technology and product details to stakeholders via email and phone. Provide quick, knowledgeable, and “best-in-class” customer service to all stakeholders. Ensure a seamless customer experience from start to finish, including assisting Customer Success Managers in account coordination from Purchase Order to end-user usage. Coordinate and troubleshoot with stakeholders. Create, compose, and manage Help Center documentation including editing existing articles and creating new ones when need arises/new features are released. Update management on customer related trends and suggest improvements.

Firmware Manager

Senior Firmware Test Automation Engineer

Senior Firmware Engineer

Director of Real Estate - East Coast

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Information Security Governance Risk and Complianc…

DoubleVerify
Greater NYC Area
2 days ago
+31
The security governance, risk, and compliance manager will be responsible for defining, implementing and leading a GRC function in the CISO office. He will create the security risk strategy and provide cyber governance and risk management oversight; establishing and managing the security policy framework and relevant standards; overseeing applicable security, privacy, contractual and compliance requirements (i.e. SOC2, MRC, ISO27001, GDPR, CCPA, NIST, DPAs and local privacy laws) through strategy development, controls definition and assessment and process oversight.

Director, Customer Success

IT Manager

theSkimm
Greater NYC Area
6 days ago
+27
Skimm HQ is growing quickly and we’re looking for someone to join us as our first in-house IT Manager. You will have the opportunity to build our IT foundation and enhance our practices. You’ll manage all of our internal systems and technologies, as well as provide day-to-day IT support to help the company work more efficiently and securely. Reporting to our Director of Engineering and working alongside our Engineering team, you will also have the opportunity to learn about software operations and infrastructure. 

Customer Success Manager, Brazil/ US (Growth)

Outbrain
Greater NYC Area
6 days ago
Convert inbound leads to successful Outbrain advertisers through call-based pitches, proposal development, and administration to ensure a great client experience. Manage client kickoff calls and onboarding processes for new partners to help educate them on native’s best practices and optimizations. Troubleshoot and resolve client issues; timeliness is key here! Monitor campaign performance and provide data-based insights to help clients with their strategy and optimization. Manage and grow your own book of business, helping your clients achieve the best ROAS possible. Provide key insights to technical and product teams to help identify opportunities to enhance the product and overall customer experience.

Senior Manager of Customer Support

Augury
Greater NYC Area
1 week ago
+34
As a Senior Manager of Customer Support, you will build, implement, and scale the global enterprise Technical Support team. As the first person on this team, you will have a direct impact on building a complex IoT support infrastructure. You will work closely with the leadership team to provide world-class customer experiences and exceed the company's objectives. 

Executive Assistant

BCG Digital Ventures
Greater NYC Area
1 week ago
+24
The Executive Assistant will be working as part of a flexible team, providing high-level support to one Partner and 1-2 Directors inclusive of complex calendar management, travel management and expense reimbursement. The primary goals are to leverage the executives’ time, support the broader team, and successfully serve BCG’s clients.

Head of Sales and Marketing - elovee

Gambling Operations Director

Tipico
Greater NYC Area
2 weeks ago
This role is instrumental in shaping the USA expansion. Getting into the business at such an early stage allows the individual to set the operational foundations as they see fit. This role will be at the heart of the organisation, as well as our consumers and as such key in setting the culture, developing the core departments and planning a successful launch of the sportsbook operations. The role will be responsible for setting the short and long term goals of the Operations department, building teams and selecting the right people to join us on the journey.

Client Operations Manager

Outcome Health
Greater NYC Area
2 weeks ago
+23
As a Client Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Executive Assistant

Latch
Greater NYC Area
2 weeks ago
Latch is hiring an Executive Assistant to play a critical role in not only providing administrative support to our CEO, but to serve as an essential partner to the executive team. This EA will manage everything from calendar and travel arrangements, to internal communication and meeting management on behalf of our CEO. This highly organized, resourceful, and trustworthy individual will ensure that every detail is in place, and nothing falls through the cracks. This individual must be able to handle private information, have strong business judgement, and be able to communicate with a variety of personalities and job functions of a fast growing IoT company. 

Firmware Manager

Senior Firmware Test Automation Engineer

Senior Firmware Engineer

Director of Real Estate - East Coast

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Customer Success Manager

Latch
Greater NYC Area
2 weeks ago
Latch is seeking a Customer Success Manager to join the operations team at Latch. You will be the front line and most senior member of the Latch Customer Success team. You will help drive the entire customer lifecycle with our Head of Customer Support and Success and align yourself closely with the product team as well. This includes facilitating a successful customer journey from purchase order to end-user engagement.

Firmware Manager

Senior Firmware Test Automation Engineer

Senior Firmware Engineer

Director of Real Estate - East Coast

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Director of Public Policy

Latch
Greater NYC Area
2 weeks ago
Latch is looking for an experienced Director of Public Policy to join our fast-growing team. This position will develop and advance smart home and smart access policy goals with state and local governments. This policy expert will help craft Latch’s policy priorities and will work directly with elected officials, policymakers, external advisors and key stakeholders at all levels of government. You will work closely with our leadership team, including product, operations, privacy, information security, and engineering groups. You will be a critical part of an exciting technology company that is changing the way we access the spaces most important to us. 

Firmware Manager

Senior Firmware Test Automation Engineer

Senior Firmware Engineer

Director of Real Estate - East Coast

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Enterprise Support Engineer

Kaltura
Greater NYC Area
3 weeks ago
We are looking for a technical support engineer experienced in software (SaaS) and B2B customer service. As part of our top-tier Platinum support team, you’ll work primarily with Kaltura's most established accounts. As a support engineer, you’re responsible for owning and managing resolution of all technical inquiries for specific enterprise accounts, after the customer is live on our video platform. Kaltura customers include Fortune 500 brands and Top 10 educational institutions.  

Executive Director of Events

Recount Media
Greater NYC Area
1 month ago
+16
Recount Media is seeking an Executive Director of Events who is looking to build an events business at the intersection of politics, business and technology. This vital hire will be responsible for the direction and execution of our ambitious plan to build industry events, most notably our flagship Shift Series - which currently consists of full-day conferences on each Coast.  The candidate will have experience planning and growing large scale events, negotiating contracts, managing budgets, and thinking creatively about production, attendee and sponsor experiences. This is a full-time position. 

Customer Success Manager

Outbrain
Greater NYC Area
1 month ago
Outbrain is seeking an energetic, customer- and data-obsessed Customer Success Manager to support and contribute to our East coast team. You’ll work alongside Sales Directors to support and lead the success of our clients' Outbrain campaigns and provide thought leadership on content amplification strategies and optimization. You’ll build strong relationships and establish clear lines of communication with clients, partners and internal team members.

Head of Customer Success

Pillar Technologies
Greater NYC Area
1 month ago
We are hiring a Head of Customer Success to build loyalty and retention with our customers.  As a leader in our organization, this individual will have a greenfield opportunity to build out a new team that has a massive impact on the success of our company.  

Digital Media Engineer

Discovery Digital Media
Greater NYC Area
1 month ago
1. Provide application support to various local and remote end users. 2. Evaluate new technologies and make educated recommendations regarding equipment and software. 3. Troubleshoot hardware and software problems including maintenance support. 4. Provide full life-cycle support to end-users requests as. 5. Create detailed engineering SOP’s for the operation and maintenance of computer systems. 6. Other job duties, responsibilities, and project assignments as assigned.

IT Infrastructure Engineer

Outbrain
Greater NYC Area
2 months ago
Outbrain is seeking a talented IT Infrastructure Engineer, who loves technology and troubleshooting complex problems in a challenging environment, to work in the Information Technology team at our New York City office. The Infrastructure Engineer is part of a highly visible IT team delivering complex enterprise solutions to a global organization.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,576
Min: $31K
Max: $88K
Operations Associate $61,608
Min: $35K
Max: $150K
Office Manager $61,656
Min: $40K
Max: $88K
Sales Operations Analyst $64,669
Min: $30K
Max: $119K
Technical Support $70,490
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Client Success Manager $77,729
Min: $40K
Max: $150K
Customer Support Manager $78,176
Min: $45K
Max: $129K
Business Analyst $86,892
Min: $12K
Max: $167K
Business Intelligence Analyst $91,109
Min: $55K
Max: $150K
Operations Manager $91,986
Min: $45K
Max: $250K
Marketing Operations Manager $92,250
Min: $67K
Max: $129K
Senior Business Analyst $101,587
Min: $74K
Max: $175K
Sales Operations Manager $101,800
Min: $50K
Max: $150K
Director of Operations $122,927
Min: $55K
Max: $200K
Director of Customer Success $139,276
Min: $98K
Max: $208K
Vice President of Operations $181,393
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $225,205
Min: $95K
Max: $588K

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