NYC Tech Jobs and Startup Jobs

34

Director of Customer Success

Narmi
Greater NYC Area
12 hours ago
+30
We are seeking a a leader to help manage Narmi's customer relationships. This person will have comfort in interacting with both C-suite stakeholders as well as operational stakeholders. You will bring a product-focused mindset to Customer Success and be obsessed with Narmi customers experiencing the highest level of success from our platform. You'll start by playing both a strategic and individual contributor role, and hire a team over time as Narmi continues to grow.

Administrative Assistant

Peloton
Greater NYC Area
1 day ago
+27
As a Software Architect, you’ll work across multiple organizations and teams that oversee a variety of products and applications that Procore customers use to manage construction projects from inception to completion. To be successful in this role, you must be able to navigate Engineering, Product, and Business teams to build and drive your architectural vision. You’ll leverage your strong communication skills to share your vision, ideas, and instruction with other leaders and levels of individual contributors across the company.

Senior Associate, Internal Audit

Senior Manager, Internal Audit

Director of Business Operations

Strategic Sourcing Manager- Mechanical

Director, Sourcing

Senior Manager, ODM

Client Platform Engineer

Analyst, Finance Transformation

Director, Enterprise Operations

Service Design, Technical Support Analyst

Manager, Inventory Operations

Load 8 more jobs12 jobs at Peloton

Content Moderation Manager

Skillshare
Remote
1 day ago
+37
As Skillshare’s Content Moderation Manager, you’ll work closely with our Platform Operations team to develop and manage our moderation operations across the platform. You’ll help shape the playbook for how we moderate content in classes and throughout the community, and manage the training, development, and day-to-day for a growing team of remote moderation agents. We’ll look to your operational mindset and natural coaching skills to ensure our

Compliance Manager

Alloy
Greater NYC Area
1 day ago
+19
As a Compliance Manager, you will be responsible for working effectively with numerous cross-functional partners across the company (Legal, Finance, DevOps, Product groups, etc.) to engage on all aspects of control and process design, testing, implementation, monitoring, project management, documentation, and remediation activities as needed to ensure the highest compliance and regulatory standards.

Quality and Training Manager

Policygenius
Greater NYC Area
1 day ago
+37
Design, develop, implement and facilitate training and development programs to support the P&C Sales, Case Management, Success and Experience teams across offices. Expand on existing programs for new hires, including operations-specific training on systems, policies and procedures, methodologies and customer service. Design and roll out a new learning approach for our P&C Ops organization utilizing our learning management system. Prepare and conduct assessments of our frontline operations teams to measure training effectiveness, retention, and performance . Track training participant results, satisfaction, and performance; identify opportunities for improvement in collaboration with leadership. Partner with and develop training "champions" to assist with best practices information collaboration and sharing. Assist teams with proper goal-setting strategies for career and personal development.

Manager, Strategy & Operations

Director of Strategy & Business Operations

Network Engineer

IEX
Greater NYC Area
1 day ago
IEX is currently looking to hire a Network Engineer to join our growing technology team. This is a hybrid role, where you will be responsible for the design, implementation, and operation of networks including high performance low latency trading platforms.

Director, Customer Support

Newsela
Greater NYC Area
3 days ago
+43
You are a strategic, operationally-minded leader with experience designing, building, and scaling Support teams within a fast-growing company. In addition to growing and mentoring your full-time team, you may have experience hiring and managing a team of seasonal support. You are well versed in metrics to track and improve Support operations, and you have experience using Salesforce’s Service Cloud and/or Zendesk to manage your teams. You are comfortable working across departments to advocate for the customer, pulling on data to drive improvements to the overall customer experience. You thrive in a fast paced, ambiguous, ever-changing environment, and love leading teams through growth periods.

Customer Success Representative

Haven Life
Greater NYC Area
4 days ago
+46
Effectively manage incoming chats, emails, and calls. Educate potential customers on our product and process. Understand our customer’s challenges and identify scalable and effective solutions. Focus on process improvement and operational efficiency. Meet and exceed team goals around customer satisfaction and internal SLA’s. Take ownership and stay composed when interacting with upset clients. Conduct research and work cross-team to resolve customer issues and feature requests. Strong passion for the voice of the customer.

Broker/Dealer Operations Team Lead

Betterment
Greater NYC Area
5 days ago
+46
You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for foreseeing when a situation could be risky and resolving it quickly and appropriately. You grasp complex topics quickly and are adept at thinking on your feet to solve problems in a creative and holistic manner. You are a strong communicator and an experienced people manager who enjoys interacting with other people to address any issue that comes your way. You take comfort in numbers and data-driven conclusions while possessing a strong intellectual curiosity for how things work. You are excited to support our customer operations team and play a crucial role in keeping our business growing and running smoothly.

Customer Support Specialist

IEX
Greater NYC Area
6 days ago
We are looking to add a Customer Support Specialist to our team and are seeking strong candidates who can be the frontline responders and voice of the business to our growing userbase. IEX Cloud has thousands of users in over 100 countries leveraging our API and platform for their financial data needs. While helping our users, Customer Support also works closely with our engineering, product and business teams to understand the intricacies of the product, technology and devise creative solutions to serve our users and scale.  

Network Engineer

Gemini
Greater NYC Area
6 days ago
+29
The ideal candidate is an exceptional team player who also takes proactive ownership for individual results; they're hungry to learn and enjoy pushing the limits of their comfort zone. The team is looking for someone with a great deal of intellectual curiosity and the ability to challenge standard methodologies while upholding effective processes and best practices. 

VP of Fraud

Stash
Greater NYC Area
6 days ago
+37
Deep subject matter expertise and 10+ years of fraud experience in a consumer driven, financial environment.  Active learner bringing new and emerging technologies, tools and methodologies to continuously improve our results and address new and ever changing fraudulent schemes. Understanding of financial crimes, regulations, technology, and risk.  Expert collaboration skills and ability to influence without direct authority. Ability to lead to decisions balancing decisiveness with an engaging approach, and considering multiple, sometimes competing, perspectives. Data driven in all aspects of work from modeling and detection through to reporting. Strong analytical skills with complex models and problem solving skills. Strong communication skills to effectively and transparently communicate and mobilize all levels and functions of Stash. Understanding of product development lifecycle and customer experience. Player-coach who can jump in and actively investigate issues through to resolution.

Operations Center Manager

noom
Remote
1 week ago
+50
Noom is looking for a highly-motivated technical Operations Center Manager for our Customer Experience Support Team that embodies our company mission of helping people live healthier lives through behavior change. As a key member of the team, you’ll be responsible for overseeing all technology and related business systems process logic and administration for the contact center including CRM, workforce management, channel workflows, contact and skills-based routing, quality management systems etc. 

Senior Manager, International Strategy & Operations

Operations Specialist

Customer Service Specialist - Thurs, Fri, Sat, Sun…

SmartAsset
Greater NYC Area
1 week ago
+29
We are seeking energetic customer service professionals who are passionate about developing relationships and creating positive user experiences. As a concierge specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Concierge Specialists are frontline voice for the company and play an integral part of our success as we facility communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Director of Business Development, Operations

Prizeout
Greater NYC Area
1 week ago
+17
WHAT IS PRIZEOUT? Prizeout is a first-in-class solution that offers innovative alternative methods to the traditional cash-out process. We connect brands that are looking to acquire and retain customers with platforms that have users who are looking to withdraw funds. WHY PRIZEOUT? At Prizeout, you will be able to make an immediate impact at an early-stage start-up with the unique opportunity to grow with us by joining at an exciting time. We

Operations Manager, Product and Technology

Better.com
Greater NYC Area
1 week ago
+23
The Product and Engineering teams at Better consists of about 100 engineers and 20 product managers. Together they are responsible for the end to end experience getting a loan at Better.com, as well as all the things behind the scenes automating and structuring the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions. The Product Operations Manager role will work with the Product, Design and Engineering teams along with their stakeholders to strengthen product feedback loops, operationalize processes and products, and to scale knowledge across the organization. As the team grows rapidly (we've grown >3x in last year) we want someone to focus on the product development process as if it were a product itself. Some examples of things you might be working on:

IT Systems Administrator

IT Systems Technician

Manager, Strategy & Special Operations

Operations Associate

Customer Experience Manager

Customer Experience Associate (Entry)

Operations Strategy Manager

Processing Expert Manager

Manager, Business Operations: Real Estate

Load 6 more jobs10 jobs at Better.com

Client Services Specialist - WEST COAST BASED

Namely
Remote
1 week ago
+25
The Client Services Specialist will be responsible for setting the tone for the day-to-day interactions with clients and will act as the first touch point guiding them through an incredible experience. Build strong relationships with clients in their pod.  Deliver exceptional client support in accordance with our quality guidelines Partner with pod team members to provide a holistic approach when solving client issues that span across product swimlanes. 

Loan Operations Compliance Manager (Remote Friendl…

Even Financial
Greater NYC Area
1 week ago
+26
Interact with State Regulators, Bonding Companies and Registered Agents. Assist with annual reports, audits, and licensing renewals and maintenance. Assist management with the maintenance of a comprehensive regulatory compliance and license management program for key areas of the business, as assigned. Assist with review of policies, procedures and training to ensure alignment with applicable regulations. Provide support to assigned business units to provide guidance for mitigating any regulatory impacts identified with respect to new products and services. Assist management with providing support for the development of documented business controls, designed to mitigate key compliance risks. Identify and analyze potential risks from all available sources including complaints, vendors, system weaknesses, testing results, and audit results to obtain a holistic view of regulatory risks.

Workforce Operations, Director

Ocrolus
Greater NYC Area
1 week ago
+22
Ocrolus is seeking an Operations Sr. Manager with 7-10 years of experience in managing large scale workforces (i.e., BPO, gig economy or contractor workforces) who will report to the Director of Operations. We currently employ 1,000 employees in India spread across three facilities in various cities.

Partner Support Specialist

QuadPay
Greater NYC Area
1 week ago
+25
You will be responsible for handling the concerns of our merchant partners and fostering a growing partner community. The ideal candidate for this position should be creative, self-motivated, highly organized, and have excellent interpersonal skills. The ability to work both collaboratively and independently on projects, strong verbal and written communication skills, and basic typing and computer skills are essential to this role.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,553
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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