NYC Tech Jobs and Startup Jobs

39

Head of Client Success

Onna
Greater NYC Area
1 day ago
+13
We’re looking for a Head of Client Success to lead our World-class team. This position will be responsible for defining and executing the success coverage model, defining specialization, driving client success outcomes, optimizing the client lifecycle, and measuring and enhancing effectiveness. The Head of Success will also own and iterate on the existing playbook and manage key strategic accounts.

Manager, Inventory Operations

Peloton
Greater NYC Area
1 day ago
+27
The Manager, Inventory Operations will play a crucial role in our growing supply chain – driving efforts to ensure transactional integrity throughout our systems and processes. As the leader of the Inventory Operations team, you will be creating new processes, onboarding them into the team’s workflows, and driving to continuously improve these processes to give an accurate picture of our supply chain performance and inventory position. You will be held accountable for leading, developing and engaging our talented Inventory Ops team - creating objective performance measurements and setting aggressive targets while motivating and coaching the team to become the best leaders they can be. As a strategic leader, you understand the need for alignment in people, process, and technology but are happy to roll up your sleeves when things don’t go according to plan. You will lead by example, leveraging your previous experience in the day to day management of supply chain operations and always put your team first when it comes to making tough decisions. 

Analyst, Finance Transformation

Strategic Sourcing Manager- Mechanical

Administrative Assistant

Senior Associate, Internal Audit

Senior Manager, Internal Audit

Director, Enterprise Operations

Director of Business Operations

Service Design, Technical Support Analyst

Senior Manager, ODM

Director, Sourcing

Client Platform Engineer

Load 8 more jobs12 jobs at Peloton

Customer Success Representative

Haven Life
Greater NYC Area
2 days ago
+46
Effectively manage incoming chats, emails, and calls. Educate potential customers on our product and process. Understand our customer’s challenges and identify scalable and effective solutions. Focus on process improvement and operational efficiency. Meet and exceed team goals around customer satisfaction and internal SLA’s. Take ownership and stay composed when interacting with upset clients. Conduct research and work cross-team to resolve customer issues and feature requests. Strong passion for the voice of the customer.

Broker/Dealer Operations Team Lead

Betterment
Greater NYC Area
3 days ago
+46
You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for foreseeing when a situation could be risky and resolving it quickly and appropriately. You grasp complex topics quickly and are adept at thinking on your feet to solve problems in a creative and holistic manner. You are a strong communicator and an experienced people manager who enjoys interacting with other people to address any issue that comes your way. You take comfort in numbers and data-driven conclusions while possessing a strong intellectual curiosity for how things work. You are excited to support our customer operations team and play a crucial role in keeping our business growing and running smoothly.

Customer Support Specialist

IEX
Greater NYC Area
4 days ago
We are looking to add a Customer Support Specialist to our team and are seeking strong candidates who can be the frontline responders and voice of the business to our growing userbase. IEX Cloud has thousands of users in over 100 countries leveraging our API and platform for their financial data needs. While helping our users, Customer Support also works closely with our engineering, product and business teams to understand the intricacies of the product, technology and devise creative solutions to serve our users and scale.  

Network Engineer

Gemini
Greater NYC Area
5 days ago
+29
The ideal candidate is an exceptional team player who also takes proactive ownership for individual results; they're hungry to learn and enjoy pushing the limits of their comfort zone. The team is looking for someone with a great deal of intellectual curiosity and the ability to challenge standard methodologies while upholding effective processes and best practices. 

VP of Fraud

Stash
Greater NYC Area
5 days ago
+37
Deep subject matter expertise and 10+ years of fraud experience in a consumer driven, financial environment.  Active learner bringing new and emerging technologies, tools and methodologies to continuously improve our results and address new and ever changing fraudulent schemes. Understanding of financial crimes, regulations, technology, and risk.  Expert collaboration skills and ability to influence without direct authority. Ability to lead to decisions balancing decisiveness with an engaging approach, and considering multiple, sometimes competing, perspectives. Data driven in all aspects of work from modeling and detection through to reporting. Strong analytical skills with complex models and problem solving skills. Strong communication skills to effectively and transparently communicate and mobilize all levels and functions of Stash. Understanding of product development lifecycle and customer experience. Player-coach who can jump in and actively investigate issues through to resolution.

Operations Center Manager

noom
Remote
6 days ago
+50
Noom is looking for a highly-motivated technical Operations Center Manager for our Customer Experience Support Team that embodies our company mission of helping people live healthier lives through behavior change. As a key member of the team, you’ll be responsible for overseeing all technology and related business systems process logic and administration for the contact center including CRM, workforce management, channel workflows, contact and skills-based routing, quality management systems etc. 

Senior Manager, International Strategy & Operations

Operations Specialist

Head of Staff, GTM

Onna
Greater NYC Area
6 days ago
+13
We have an immediate opportunity for a Head of Staff, GTM to join our Go-To-Market team. This position will report to and be a trusted advisor to the Head of Revenue and have an immediate impact on the team’s productivity: streamlining strategic initiatives, overseeing program management, and communicating objectives between Onna teams. The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration.

Customer Service Specialist - Thurs, Fri, Sat, Sun…

SmartAsset
Greater NYC Area
6 days ago
+29
We are seeking energetic customer service professionals who are passionate about developing relationships and creating positive user experiences. As a concierge specialist, you will join the newest and fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Concierge Specialists are frontline voice for the company and play an integral part of our success as we facility communication and schedule meetings between investors and financial advisors. The ability to connect investors with advisors quickly and efficiently is critical to the success of our financial advisor business. You will play a substantial role in driving that success.

Director of Business Development, Operations

Prizeout
Greater NYC Area
6 days ago
+17
WHAT IS PRIZEOUT? Prizeout is a first-in-class solution that offers innovative alternative methods to the traditional cash-out process. We connect brands that are looking to acquire and retain customers with platforms that have users who are looking to withdraw funds. WHY PRIZEOUT? At Prizeout, you will be able to make an immediate impact at an early-stage start-up with the unique opportunity to grow with us by joining at an exciting time. We

Operations Manager, Product and Technology

Better.com
Greater NYC Area
1 week ago
+23
The Product and Engineering teams at Better consists of about 100 engineers and 20 product managers. Together they are responsible for the end to end experience getting a loan at Better.com, as well as all the things behind the scenes automating and structuring the mortgage process. It’s a team that moves very quickly – we ship improvements to Better.com about 50 times daily, and we use tons of data to improve the experience and drive decisions. The Product Operations Manager role will work with the Product, Design and Engineering teams along with their stakeholders to strengthen product feedback loops, operationalize processes and products, and to scale knowledge across the organization. As the team grows rapidly (we've grown >3x in last year) we want someone to focus on the product development process as if it were a product itself. Some examples of things you might be working on:

IT Systems Administrator

IT Systems Technician

Manager, Strategy & Special Operations

Operations Associate

Customer Experience Manager

Customer Experience Associate (Entry)

Operations Strategy Manager

Processing Expert Manager

Manager, Business Operations: Real Estate

Load 6 more jobs10 jobs at Better.com

Client Services Specialist - WEST COAST BASED

Namely
Remote
1 week ago
+25
The Client Services Specialist will be responsible for setting the tone for the day-to-day interactions with clients and will act as the first touch point guiding them through an incredible experience. Build strong relationships with clients in their pod.  Deliver exceptional client support in accordance with our quality guidelines Partner with pod team members to provide a holistic approach when solving client issues that span across product swimlanes. 

Loan Operations Compliance Manager (Remote Friendl…

Even Financial
Greater NYC Area
1 week ago
+26
Interact with State Regulators, Bonding Companies and Registered Agents. Assist with annual reports, audits, and licensing renewals and maintenance. Assist management with the maintenance of a comprehensive regulatory compliance and license management program for key areas of the business, as assigned. Assist with review of policies, procedures and training to ensure alignment with applicable regulations. Provide support to assigned business units to provide guidance for mitigating any regulatory impacts identified with respect to new products and services. Assist management with providing support for the development of documented business controls, designed to mitigate key compliance risks. Identify and analyze potential risks from all available sources including complaints, vendors, system weaknesses, testing results, and audit results to obtain a holistic view of regulatory risks.

Workforce Operations, Director

Ocrolus
Greater NYC Area
1 week ago
+22
Ocrolus is seeking an Operations Sr. Manager with 7-10 years of experience in managing large scale workforces (i.e., BPO, gig economy or contractor workforces) who will report to the Director of Operations. We currently employ 1,000 employees in India spread across three facilities in various cities.

Partner Support Specialist

QuadPay
Greater NYC Area
1 week ago
+25
You will be responsible for handling the concerns of our merchant partners and fostering a growing partner community. The ideal candidate for this position should be creative, self-motivated, highly organized, and have excellent interpersonal skills. The ability to work both collaboratively and independently on projects, strong verbal and written communication skills, and basic typing and computer skills are essential to this role.

Customer Success Client Trainer

DailyPay, Inc.
Greater NYC Area
1 week ago
+40
The Customer Success Training Manager is a client-facing role responsible for the development and implementation of training plans in line with business objectives. This position requires excellent project management and communication skills and a high degree of self-motivation. You will need to identify training needs, organize and monitor external training, e-learning, etc and deliver training sessions yourself. Flexibility, creativity and great organizational skills come in handy with this exciting, fast-paced position.

Head of Customer Success

DailyPay, Inc.
Greater NYC Area
1 week ago
+40
As the Head of Customer Success, you will be responsible for managing a team of partnership representatives to deliver on revenue targets and plan for new growth opportunities. This role requires a holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will work cross-functionally with all departments, having to manage priorities and constantly collaborate to complete tasks and drive short and long-term revenue opportunities.

Customer Experience Manager (Wealth & Trading)

Revolut
Greater NYC Area
1 week ago
+39
We’re looking for a Customer Support Expert to sit within the Wealth & Trading team at our New York office to support the US launch. Our team is highly technical and detail-oriented, and we love to get down into the nitty-gritty of our in-app processes to make the best possible product. This role is to help build and scale the Wealth & Trading business by creating a best in class customer experience. The Customer Support Manager (CSM) will take a creative, customer-centric approach to provide the foundational services and solutions implemented by the Revolut global customer support team.

Head of Government Affairs

Revolut
Greater NYC Area
1 week ago
+39
- Build tight relationships with key regulators, parliamentarians, and key stakeholders; - Lead the Public Affairs team and develop internal and external strategies; - Write or edit submissions to governments and regulators; - Monitor political developments and provide briefing packs; - Own the interaction with decision-makers, on a state and national level.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,553
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC