NYC Tech Jobs and Startup Jobs

22

IT Service Delivery Analyst

Peloton
Greater NYC Area
20 hours ago
+27
As an Analyst in Enterprise IT, you will interact with technical and business teams. You will have hands-on responsibility for the ongoing quality and consistency of solutions, working closely with sales, technical, product and customer service team members within Peloton.  This role offers a unique opportunity to be a part of an evolving IT organization, a results oriented and driven global organization with ownership over a portfolio that delivers direct value to these organizational stakeholders and Peloton overall. The ideal profile of this position calls for a flexible and well-rounded individual with operational and technical project management experience.

Senior Manager- Supply Chain Systems

ERP System Analyst

Strategic Sourcing Manager- Mechanical

Director of Business Operations

Technology Governance, Risk & Compliance Analyst

IT Support Engineer

Vice President, Corporate Wellness

IT Business Analyst (Finance)

Service Design, Technical Support Analyst

Senior Manager, ODM

Network Engineer

IT Support Engineer

Global AV Manager

Director, Sourcing

Director, Logistics

Client Platform Engineer

Senior Manager, Reverse Logistics

Director, Enterprise Operations

Load 10 more jobs19 jobs at Peloton

User Support Specialist - FT Hourly (Remote USA)

noom
Remote
1 day ago
+50
Respond to customer-submitted email requests with TLC and in a timely manner. Troubleshoot and walk users through every step of the mobile application. Proactively learn the latest product changes and be aware of bugs. Communicate bugs to the appropriate internal stakeholder(s).

Customer Success - Operations Associate

Rhino
Greater NYC Area
5 days ago
+27
As a Partner Success Coordinator at Rhino, you’ll join a growing team that is transforming the future of renting. You will play an instrumental role in ensuring that all Rhino’s partners have a positive initial experience and quick access to Rhino services. You will be the glue that enables a partner to use Rhino at the technical level. 

Customer Success Manager (Onboarding Specialist)

Rhino
Greater NYC Area
5 days ago
+27
Understand and translate partner goals into action plans to ensure they begin offering Rhino quickly.  Present Rhino to large audiences of decision makers and end users, and train end users on how to effectively utilize Rhino.  Manage a portfolio of new partners, from ensuring their systems are configured properly to handling initial support inquiries. Collaborate with Sales, Marketing, and Integration teams to ensure smooth handoffs before and after onboarding. Identify new opportunities for growth within clients and troubleshoot issues that occur. Assist in gathering client feedback, defining processes, and identifying best practices. Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio. Track and maintain accurate client records and hit key onboarding milestones.

Head of Business Operations & Strategy

Ribbon
Greater NYC Area
5 days ago
+34
As the founding member of Ribbon’s Business Operations & Strategy team, you will have the opportunity to define, build and scale a function that drives strategy, planning and execution across a hyper-growth startup. The Head of Business Operations & Strategy will support the leadership team in operationalizing our growth strategy, leading high priority strategic initiatives and building a scalable centralized operating system. With a combination of exceptional problem solving, analytical, project management and communication skills, along with a “get stuff done” mentality, you will play a key role in accelerating Ribbon’s growth and impact.

Head of Broker Operations

Orchard
Greater NYC Area
5 days ago
+22
The Head of Broker Operations at Orchard will be a critical member of the leadership team, driving a superior customer experience for all Orchard customers. The Head of Broker Operations will be based in either our New York City or Austin, TX offices and will report to the CEO, Court Cunningham.

Director, Tenant Rep Activation & Strategy

VTS
Greater NYC Area
5 days ago
+35
This is an opportunity to help build and launch a new business within an already successful start-up. We’re looking for someone to help us activate and engage the tenant rep broker community in our new marketplace, truva. You will be responsible for owning all aspects of tenant rep engagement. In this new and exciting role, we’re looking for someone to leverage their knowledge of the industry to help us build and maintain the right relationships and ensure the viewpoint of tenant reps is included in everything we do, so we build a product that helps tenant rep brokers do their job better every day!

Business Operations Associate

Spruce
Greater NYC Area
6 days ago
+20
You’re an outcome focused, self-starter who sees the systems and processes behind everything. You thrive on the challenge of navigating a complex product and are able to use your analytical and collaborative skills to turn business problems into scalable solutions. You have an eye for detail, with experience documenting and streamlining processes simultaneously. When presented with a challenge you take the lead, engaging with the right people to execute. You think that the best results are delivered through teamwork and pride yourself on your ability to build and maintain strong stakeholder relationships.

Client Advisor

VTS
Greater NYC Area
1 week ago
+35
As a Client Advisor, you will work with a diverse set of clients to ensure they are maximizing the value of VTS for their organizations. You will be responsible for partnering with them to help them adopt VTS and achieve predictable business outcomes. You will track usage and adoption, provide reports, insights and best practices on how they better the platform at an account level, (e.g., opportunities for workflow improvement, best practices and sharing these with clients) and proactively help them address account level product gaps or adoption issues. You will be a partner to the sales, implementation, and product teams to ensure a coordinated approach to customers. You will also partner closely with sales on upsells, expansions, and renewals. 

Technical Client Support Associate

VTS
Greater NYC Area
1 week ago
+35
As a Technical Support Associate, you’ll be a member of the VTS Support team working with both internal tools and external clients to solve issues related to integrations and APIs. These systems allow clients to send and receive their data to the platform in an automated fashion, which is the engine of our core platform. As a result, it is of paramount importance that this data is accurate and up-to-date.

Director of Support

Rhino
Greater NYC Area
2 weeks ago
+27
As the Director of Support at Rhino, you’re going to be an integral part of what we’re trying to accomplish. You will be tasked with leading and advancing our renter support experience. Rhino is solving an important problem that impacts millions of people every year, as the Director of Support, you’ll have a recognizable impact on our mission of creating more affordable access to housing. 

Venture Ops Lead

Redesign Health
Greater NYC Area
2 weeks ago
+15
Redesign Health is looking for a Director of Operations. Working with our Head of Operations, you will be responsible for managing the day-to-day operations of the platform and positioning the platform to scale. Key components of this role will include implementing and managing systems and processes across a number of areas: shared services model and operating model, resourcing, office management and vendor relations, goal setting and accountability tracking, technology and platform investments, and more. The ideal candidate thrives in a highly cross-functional role, and is a systems thinker, proven executor, and strong communicator. This position will report to the Head of Operations at our NYC headquarters.

Manager, Strategy & Special Operations

Better.com
Greater NYC Area
3 weeks ago
+23
The Strategy & Special Ops team at Better is responsible for identifying and solving Better’s most challenging strategic questions. Reporting directly to the CEO, the Strategy and Special Ops team will deploy against the company’s most difficult projects, support Better’s senior executives improve organizational decision-making, and facilitate effective company-wide strategic planning.   As a part of the Strategy & Special Ops team, you will have the opportunity to be a trusted thought partner to Better’s executive leadership team and CEO. Working with executives and leaders across functions such as Product, Operations, and Capital Markets, you will use a structured approach to develop and improve overall execution and delivery of our strategy. You will also lead on delivering solutions to the business’s most critical cross-functional problems. The Strategy & Special Ops team serves as a problem-identification function - scanning the organization for gaps and ensuring that the executive team is prioritizing problem-solving towards the most urgent strategic issues. A shortlist of sample projects include:

Customer Experience Manager

Customer Experience Associate (Entry)

Volume Management, Strategy & Operations Manager/Sr. Manager

Customer Experience Associate (Experienced)

Operations Strategy Manager

Executive Assistant

Processing Expert Manager

Director of Facilities

Manager, Business Operations: Real Estate

Load 6 more jobs10 jobs at Better.com

Chief of Staff (Stealth company)

Redesign Health
Greater NYC Area
3 weeks ago
+15
Advancing toward our goal of redefining child development care requires setting in motion a lot of different pieces throughout the business. As the Chief of Staff, you will be responsible for gathering those moving pieces and making them fit together – not unlike a puzzle. You will be involved in all facets of the business, from supporting our fundraising efforts, defining our real estate strategy to financial modeling. This position will report directly to and partner extremely closely with the CEO. This is a great opportunity for a strategically-minded leader looking to help build a business from its earliest stage, and to shake up a historically stagnant industry.

Customer Support Associate

Rhino
Greater NYC Area
3 weeks ago
+27
Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email. Resolve issues in a timely way while effectively prioritizing customer needs. Triage tickets to the appropriate internal departments and work with them to resolve the issue. Identify trends in support needs to influence site design, email copy, and product workflow.

Customer Success Manager

Rhino
Greater NYC Area
3 weeks ago
+27
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Drive retention and growth across multiple client segments by understanding their business needs and helping them succeed. Develop relationships with our partners and train various audiences on offering Rhino, including occasional travel for face to face meetings. Identify new opportunities for growth within clients and troubleshoot issues that occur. Assist in gathering client feedback, defining processes, and identifying best practices. Communicate client insights across all relevant departments to optimize customer experience and add value across their portfolio.

Senior Director of Customer Success

Doorkee
Greater NYC Area
4 weeks ago
+15
• Give Landlords and Leasing Staffs of our key accounts white glove service by ensuring Doorkee’s onboarding and launch are seamless and painless. • Oversee the creation of scalable solutions to evolve our system from medium-touch to low-touch. • Leverage empathy, strategic decision making, and various communication strategies and events, to educate, guide, and delight customers throughout the Doorkee process. • Hone our systemic processes to stay organized and proactive, but also be able troubleshoot issues on the fly, to keep our key accounts satisfied. • Collaborate regularly across the Doorkee team (product, engineering, sales, marketing, ops). • Get everyone you come in contact with excited about the Doorkee model and eager to use our platform.

Executive Assistant

Get Covered
Greater NYC Area
1 month ago
+22
Job Description: We are a fully funded tech startup looking for administrative support for our CEO. This role will include (but not limited to)  preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. Looking for someone with a “no job too small attitude,” a self-starter who is just as comfortable working in a team as they are working independently.

Operations/Supply Chain Manager

Hydrant
Greater NYC Area
1 month ago
+16
Hydrant is looking for an Operations/Supply Chain Manager to grow and improve the company’s supply chain as we scale. This role will have the opportunity to assume ownership of many key functions, including but not limited to demand planning, sourcing & purchasing, logistics & fulfillment, inventory management and reporting. The Operations/Supply Chain Manager will get exposure to key leadership and will be pivotal in helping shape the direction of the business through operational innovations. The position calls for constant improvement, always analyzing, tweaking and finding better ways to enhance our current operations to meet the demands of current and new customers, both B2B and B2C.

Relationship Manager

Knotel
Greater NYC Area
3 months ago
+37
The Relationship Manager is a critical long-term partner for our clients, responsible for increasing member retention rate and building trusted relationships between Knotel and members. They will drive success for strategic sales in day 2 of client lifecycle while capturing key learnings to scale Knotel products as a whole.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,094
Min: $40K
Max: $105K
Operations Associate $63,566
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,493
Min: $40K
Max: $150K
Business Analyst $86,896
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $93,338
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,260
Min: $50K
Max: $180K
Director of Operations $127,420
Min: $55K
Max: $200K
Director of Customer Success $135,557
Min: $98K
Max: $208K
Vice President of Operations $178,229
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $223,732
Min: $95K
Max: $588K

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