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NYC Tech Jobs and Startup Jobs

56

Customer Success Manager, Enterprise

Braze
Greater NYC Area
8 hours ago
+32
Dedicated contact for strategy, product training, and non-technical support questions. Lead customers to personalize their marketing programs, with targeted and effective guidance, while simultaneously driving business outcomes for ROI. Consult on large enterprise Braze implementations, marketing strategy. Advise larger enterprise clients on organizational strategy to allow for truly cross-channel marketing communications. Work with our onboarding team to ensure a seamless transition from onboarding to continuing support Own ongoing product adoption across multiple departments, stakeholders, and business users.

Customer Success Manager, Digital First

Braze
Greater NYC Area
8 hours ago
+32
1-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management. Own customer relationship and adoption, empowering Braze utilization and value for your book of business. Advocate customer feedback to Braze product team and voice in our roadmap. Work with some of Braze’s more technically savvy and complex digital first clients. Provide continuing education for customers to maximize product usage. Hit client renewals, retention and net retention targets. Own and assume ultimate responsibility for customer renewals for accounts in your name. Dedicated contact for strategy, product training inquiries, and non-technical support. Drive feature adoption through targeted on-going training of clients Product expertise through delivery of training and planning workshops to clients.

Customer Support Representative

Talkspace
Greater NYC Area
18 hours ago
+22
We are looking for a customer support representative to join our growing Customer Experience team in our NYC Headquarters. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Customer Success Manager

Sisense
Greater NYC Area
1 day ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

Director of Infrastructure

CB Insights
Greater NYC Area
2 days ago
+24
As Director of Infrastructure at CB Insights you set the strategy and execute with your team and the rest of the engineering organization towards a mission of enabling rapid software development through a robust and secure infrastructure, following DevOps best practices with 100% automation as the goal. As owner of our infrastructure you will own platform reliability and incident management of our client facing SaaS application. As owner of IT you will manage all 3rd party software, tools and devices used in the organization as well as budget.

Customer Success Manager, CPG & Retail

Customer Success Manager, Tech

Customer Success Manager

Customer Strategy Analyst (entry level)

Custora
Greater NYC Area
3 days ago
+15
About us: Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Opens, click-throughs, likes, retweets, conversion rates: today’s e-commerce marketer is resource-strapped and scrambling to execute on dozens of competing priorities.

Customer Strategy Associate

Custora
Greater NYC Area
3 days ago
+15
Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Overwhelmed with a flood of customer data, companies are looking for analytics software that will go beyond just reports and dashboards. They’re seeking platforms that will help them take

Patient Success Admin

Quartet Health
Greater NYC Area
4 days ago
+32
The Patient Success team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. As a member of the Patient Success team, you will assist in administrative activities that help the team work efficiently with patients.

Office Manager

VidMob
Greater NYC Area
4 days ago
Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands. Organize and schedule meetings and appointments. Partner with HR to maintain office policies as necessary. Organize office operations and procedures. Coordinate with IT on all office equipment. Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time. Manage contract and price negotiations with office vendors, service providers and office lease. Manage executives' schedules, calendars and appointments. Perform review and analysis of special projects and keep the management properly informed.

Customer Onboarding Manager

Talkwalker
Greater NYC Area
4 days ago
+18
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.

Customer Success Director

Talkwalker
Greater NYC Area
4 days ago
+18
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.

Application Support Engineer

Collibra
Greater NYC Area
4 days ago
+34
Collibra seeks to expand our Support Engineering team with the addition of an Application Support Engineer to our NYC headquarters. Collibra’s Application Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.

Head of Value Consulting

Customer Advisory Manager

Customer Advisory Manager

Director, Enterprise Deal Desk

Premium Support Engineer

Head of Workplace & Real Estate, North America

Customer Advisory Director

System Engineer

Head of Compliance

Sr, Manager, Customer Advisory Management

Load 7 more jobs11 jobs at Collibra

Events and Culture Manager

Attentive
Greater NYC Area
5 days ago
+21
Attentive is a mobile messaging platform changing the way consumers interact with businesses. The company is one of the fastest growing startups in New York City and recently raised a $40 million Series B investment led by Sequoia in July 2019. We’ve seen 8x customer growth in just one year, and now work with 400+ of the most innovative brands like Sephora, Urban Outfitters, Coach, & Crate and Barrel.  Attentive was founded in 2016 by the co

Director Consulting Services

Neustar
Greater NYC Area
5 days ago
+34
In the Director Consulting Services role, you’ll lead multi-million dollar customer engagements, with responsibility for organizing internal teams and developing enduring, trusted, and profitable relationships with your customers. You’ll also play a key role in evolving Neustar in building our team, managing, and mentoring the next generation of Neustar leaders. You’ll build your network with the top marketing leadership in major companies across virtually all industries. You’ll work to reveal the business drivers of the Fortune 500, while developing expertise at the intersection of big data, marketing, and consulting. Our work is not just about delivering a project and moving on to the next challenge. Instead, it’s about delivering an evolving stream of value and enabling fact-based decision making.

Customer Service Claims Representative

Fluent, Inc.
Greater NYC Area
5 days ago
+32
Fluent’s Customer Service Department is looking for an energetic and experienced customer claims representative to manage the company’s incentive claims process. The right candidate would manage the process of validating consumer inquiries and requests regarding the receipt Incentives available through our programs. The position requires the ability to work with multiple pieces of data from a variety of sources to validate claims, prevent fraud and ensure that each consumer has a world-class experience. The position reports directly to the Compliance Manager and Fluent’s General Counsel on trending, system improvements and related claims fulfillment issues.

Product Support Engineer

Bluecore
Greater NYC Area
5 days ago
+24
We are looking for a passionate, creative, and highly competent Product Support Engineer. Your job is to make the lives of our customers (both external and internal) as easy as they can be when it comes to getting more out of our product. This is an integral role at Bluecore as you will help work through any challenges our customers have with our product and ultimately make them want to shout from the rooftops about how much they love Bluecore. We are a rapidly growing company with an “all hands on deck” and “roll up your sleeves” work ethic. The ideal candidate is a customer-centric out of the box thinker who loves solving challenges for our customers and is resourceful & tenacious.

VP, IT Infrastructure & Security

Crossix
Greater NYC Area
5 days ago
Reporting to the EVP, CFO of Crossix, the VP of IT Infrastructure & Security sets the vision, strategy, and leadership for the Company’s Information Technology team. Our team works with multiple stakeholders to significantly improve operational processes and ensure security throughout Crossix's underlying infrastructure. This role ensures delivery of a scalable, high-performing, and highly reliable IT infrastructure across the enterprise through the establishment of metrics, key performance indicators (KPIs), and service-level agreements (SLAs), and is responsible for planning, overseeing, implementing, and maintaining our HITRUST certification for the company. The successful candidate will manage and mentor a team of IT resources (FTEs and contractors) and several initiatives, providing technical expertise. This role will be based out of Crossix’s office in New York City.

Customer Service Associate

Fluent, Inc.
Greater NYC Area
6 days ago
+32
The Customer Service Associate performs a variety of customer service activities. The Customer Service Associate handles front-line communication responses in the customer service portal for a variety of requests in an efficient and effective manner to keep customers delighted and to retain business.

Client Manager, Customer Success

Quartet Health
Greater NYC Area
6 days ago
+32
The Client Manager is a trusted partner and point of contact for Quartet’s clients, reporting into the Senior Client Executive and partnering closely with internal Quartet teams, client operations, and client leadership to deliver operational excellence, manage day-to-day client interactions and operations, and identify and address areas of improvement to support Quartet’s ability to consistently deliver value. The Client Manager will be responsible for owning the operational and relationship components of one or more partnerships.  Client Managers are highly organized and accountable client leads, who are able to project manage operational initiatives while building trusted relationships externally and collaborating to draw from the vast expertise of Quartet’s internal teams. The Client Manager adds value by ensuring that Quartet strives to solve large and long-term client business problems, doing so by strategically engaging with the client beyond immediate requests.

IT Helpdesk Support Technician

Yotpo
Greater NYC Area
1 week ago
+13
You are technically inclined and detail-oriented, ideally with an existing background working in an IT position within a fast-paced and growing environment. In this role, you will work closely with our client-facing teams to ensure that our network is at all times efficiently up and running. To be successful in this position, you should have a solid Mac troubleshooting background and in-depth experience with Google Apps. Windows experience is also a plus, but not required. This role reports directly to our Yotpo US Regional IT Manager. 

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Office Manager $61,127
Min: $40K
Max: $88K
Operations Associate $61,229
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $71,564
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $77,318
Min: $40K
Max: $150K
Business Analyst $87,378
Min: $12K
Max: $167K
Marketing Operations Manager $87,800
Min: $67K
Max: $116K
Business Intelligence Analyst $88,682
Min: $55K
Max: $125K
Operations Manager $91,194
Min: $45K
Max: $250K
Sales Operations Manager $103,615
Min: $50K
Max: $150K
Senior Business Analyst $103,630
Min: $74K
Max: $175K
Director of Operations $127,159
Min: $55K
Max: $200K
Director of Customer Success $136,560
Min: $98K
Max: $208K
Vice President of Operations $182,565
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $212,725
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+32
Real Estate, Sharing Economy

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