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NYC Tech Jobs and Startup Jobs

68

Customer Success Manager, Enterprise

Braze
Greater NYC Area
8 hours ago
+32
Dedicated contact for strategy, product training, and non-technical support questions. Lead customers to personalize their marketing programs, with targeted and effective guidance, while simultaneously driving business outcomes for ROI. Consult on large enterprise Braze implementations, marketing strategy. Advise larger enterprise clients on organizational strategy to allow for truly cross-channel marketing communications. Work with our onboarding team to ensure a seamless transition from onboarding to continuing support Own ongoing product adoption across multiple departments, stakeholders, and business users.

Customer Success Manager, Digital First

Braze
Greater NYC Area
8 hours ago
+32
1-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management. Own customer relationship and adoption, empowering Braze utilization and value for your book of business. Advocate customer feedback to Braze product team and voice in our roadmap. Work with some of Braze’s more technically savvy and complex digital first clients. Provide continuing education for customers to maximize product usage. Hit client renewals, retention and net retention targets. Own and assume ultimate responsibility for customer renewals for accounts in your name. Dedicated contact for strategy, product training inquiries, and non-technical support. Drive feature adoption through targeted on-going training of clients Product expertise through delivery of training and planning workshops to clients.

Customer Support Representative

Talkspace
Greater NYC Area
18 hours ago
+22
We are looking for a customer support representative to join our growing Customer Experience team in our NYC Headquarters. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

VP, Customer Experience

Great Jones
Greater NYC Area
1 day ago
+25
The VP of Customer Experience will sit on the Leadership team, working closely with Co-Founders Jay Goldklang (CEO) & Abigail Besdin (Head of Growth), as well as other fellow execs -- Todd O’Brien (CTO), John Rapisarda (VP, Property Management) and Max Appelbaum (VP, Sales) -- to define company strategy and achieve aggressive business goals.  

Customer Success Manager

Sisense
Greater NYC Area
1 day ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

IT Support Engineer

Perch
Greater NYC Area
1 day ago
CLEAR is looking for a QA Engineer - Manual testing (Contract) to join our Technology team in our NYC office. In this role, you will be supporting and working with our Airport + Sports Pods front end team which is building and maintaining our flagship rich client Airports application. We’re looking for someone who is passionate about technology, has an intellectual curiosity, and thrives in a fast-paced and collaborative environment.

Global Enterprise Manager

Knotel
Greater NYC Area
1 day ago
+18
Reporting directly to the Global Head of Enterprise, the Global Enterprise Manager will be a key point of contact during prospective members’ Knotel experiences. S/he will lead negotiations with C-Level executives and/or brokers, ensuring that they receive excellent customer service and further Knotel’s reputation as an essential disrupter of commercial real estate. Our team embraces curiosity, integrity, hospitality and tenacious problem-solving, and the Enterprise Manager will contribute to this culture while pushing us to innovate and do our best work.

Space Operations Manager

Strategy & Operations Manager, Real Estate

Chief of Staff

Manager, Real Estate Transactions

Senior Manager, Facilities & Operations

IT Service Delivery Engineer

Head of IT

Director, Real Estate

Workplace Strategist

Regional Manager, Space Operations

Load 7 more jobs11 jobs at Knotel

IT Reliability Engineer

Domio
Greater NYC Area
2 days ago
+32
The IT Reliability Engineer will work with Domio teams to provide and support the IT equipment and services they need. This person will also drive engineering projects intended to reduce the overall IT workload. A successful IT Reliability Engineer excels in a fast-paced team environment and possesses excellent communication skills. This person has a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

Director of Infrastructure

CB Insights
Greater NYC Area
2 days ago
+24
As Director of Infrastructure at CB Insights you set the strategy and execute with your team and the rest of the engineering organization towards a mission of enabling rapid software development through a robust and secure infrastructure, following DevOps best practices with 100% automation as the goal. As owner of our infrastructure you will own platform reliability and incident management of our client facing SaaS application. As owner of IT you will manage all 3rd party software, tools and devices used in the organization as well as budget.

Customer Success Manager, CPG & Retail

Customer Success Manager, Tech

Customer Success Manager

Senior IT Analyst

VTS
Greater NYC Area
2 days ago
+15
We are looking for an IT Analyst to provide world-class support to our fast-growing team in New York. Your customer is every employee at VTS, and you are willing to go above and beyond for them. Day-to-day will be supporting the users, troubleshooting issues and working on projects assigned by management. Collaboration and customer service are key as we support the entire organization.

Operations Analyst

Perch
Greater NYC Area
3 days ago
Perch is looking for an Operations Analyst to help us deliver a seamless customer experience to our home buyers and sellers while maximizing our internal efficiency.  This is a junior, hands-on role at an early stage company. The right candidate is happy to take on any task no matter how small and knock it out of the park. This role requires exceptional attention to detail. To be effective in this role you need to hyper-organized in each task that you do. You are equal parts process-follower and problem-solver in this role.

Patient Success Admin

Quartet Health
Greater NYC Area
4 days ago
+32
The Patient Success team is responsible for working directly with patients to connect them to mental healthcare providers. We respond to referrals from a patient's PCP and proactively reach out to patients who have untreated or mismanaged mental health needs. As a member of the Patient Success team, you will assist in administrative activities that help the team work efficiently with patients.

Building Administrator (Part-Time)

Common
Greater NYC Area
4 days ago
+35
In this role, warmth, positivity and interpersonal skills are key. The Building Administrator will work with our central Member Support team as well as the building’s Property Service team to ensure everything is running smoothly. This is a part-time, shift-based role (20 hours per week) with possible evening and weekend shifts.

Application Support Engineer

Collibra
Greater NYC Area
4 days ago
+34
Collibra seeks to expand our Support Engineering team with the addition of an Application Support Engineer to our NYC headquarters. Collibra’s Application Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.

Head of Value Consulting

Customer Advisory Manager

Customer Advisory Manager

Director, Enterprise Deal Desk

Premium Support Engineer

Head of Workplace & Real Estate, North America

Customer Advisory Director

System Engineer

Head of Compliance

Sr, Manager, Customer Advisory Management

Load 7 more jobs11 jobs at Collibra

Director of Real Estate Investments

Domio
Greater NYC Area
5 days ago
+32
The Director of Real Estate Investments will help establish Domio as the global leader in apartment-hotels. They will help manage the expansion of the portfolio by rapidly growing our supply of profitable Domio properties. This person will source and lead master-lease, acquisition-to-lease, improve-to-suit, and build-to-suit apartment-hotel transactions.

Market Manager

VTS
Greater NYC Area
5 days ago
+15
We are hiring Video Tech Ops Engineers with at least 3 years of experience in hybrid IT & Video engineering environments. You will report to our Senior Manager of Infrastructure. You will help build and support our video environment including our video content creators with Live Broadcasts, Production, Post Production and other video-focused technology needs. We help run our internal studios where we write, direct, and produce BuzzFeed content (News, Entertainment, Branded and Live video). We are looking for thoughtful,, passionate contributors to join our growing team.

Property Asset Manager

Domio
Greater NYC Area
5 days ago
+32
The Property Asset Manager will be Domio’s liaison and first point of contact for any landlord and/or tenant interactions. This person will implement and oversee strategic management systems to preserve investment value and minimize risks for our portfolio.

Technical Client Support Advisor

VTS
Greater NYC Area
5 days ago
+15
As a Technical Support Advisor on the VTS Support team you will work with internal teams as well as external VTS clients to solve integration-related problems and complete customization requests for clients integrating their internal accounting systems with VTS. These integrations are the engine of our core platform. Ensuring clients are continuously gaining the most out of their integrations with our platform will be one of the primary responsibilities in this role.  You’ll also support our client-facing APIs used to send data from VTS to client databases and marketing websites. You will be the integrations & API expert and will field questions from clients and internal teams in addition to solving problems and resolving issues on a daily basis. 

Customer Experience Temp - Summer/Fall 2019

Updater
Greater NYC Area
5 days ago
+18
As our Customer Experience Temp, you’ll be on the frontline to help us answer tickets, process user requests and be a helping hand to users as needed. A typical day will include responding to user inquiries via email, data entry, processing user requests, and keeping an eye out for technical issues with your day-to-day responsibilities. Our ideal candidate will have excellent written and verbal communication skills, knows their way around Microsoft Excel (Google Sheets), and thoroughly enjoys helping others. 

VP, IT Infrastructure & Security

Crossix
Greater NYC Area
5 days ago
Reporting to the EVP, CFO of Crossix, the VP of IT Infrastructure & Security sets the vision, strategy, and leadership for the Company’s Information Technology team. Our team works with multiple stakeholders to significantly improve operational processes and ensure security throughout Crossix's underlying infrastructure. This role ensures delivery of a scalable, high-performing, and highly reliable IT infrastructure across the enterprise through the establishment of metrics, key performance indicators (KPIs), and service-level agreements (SLAs), and is responsible for planning, overseeing, implementing, and maintaining our HITRUST certification for the company. The successful candidate will manage and mentor a team of IT resources (FTEs and contractors) and several initiatives, providing technical expertise. This role will be based out of Crossix’s office in New York City.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,406
Min: $31K
Max: $88K
Office Manager $61,127
Min: $40K
Max: $88K
Operations Associate $61,229
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $71,564
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $77,318
Min: $40K
Max: $150K
Business Analyst $87,378
Min: $12K
Max: $167K
Marketing Operations Manager $87,800
Min: $67K
Max: $116K
Business Intelligence Analyst $88,682
Min: $55K
Max: $125K
Operations Manager $91,194
Min: $45K
Max: $250K
Sales Operations Manager $103,615
Min: $50K
Max: $150K
Senior Business Analyst $103,630
Min: $74K
Max: $175K
Director of Operations $127,159
Min: $55K
Max: $200K
Director of Customer Success $136,560
Min: $98K
Max: $208K
Vice President of Operations $182,565
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $212,725
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+32
Real Estate, Sharing Economy

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