NYC Tech Jobs and Startup Jobs

81

Director of Customer Success

Narmi
Greater NYC Area
10 hours ago
+30
We are seeking a a leader to help manage Narmi's customer relationships. This person will have comfort in interacting with both C-suite stakeholders as well as operational stakeholders. You will bring a product-focused mindset to Customer Success and be obsessed with Narmi customers experiencing the highest level of success from our platform. You'll start by playing both a strategic and individual contributor role, and hire a team over time as Narmi continues to grow.

Chief Operating Officer

Yieldmo
Greater NYC Area
12 hours ago
+33
As Chief Operating Officer, you will lead and manage the cross functional teams responsible for platform efficiency, tech-operations workflow and operational excellence. In this high-profile role, you will drive the reorganization of teams, processes, workflows that will deliver reliable, scalable output in an evolving ecosystem processing real-time, high volume transactions and data sets. The ideal profile is a veteran technologist with strong business acumen with a passion for analytical problems and process driven execution.

VP, Data Solutions & Customer Success

Yieldmo
Greater NYC Area
12 hours ago
+33
We’re looking for an analytics & operations rock star who can own driving our attention analytics product. As the VP of Data Solutions you own getting the most out of Yieldmo’s massive data set to bring the right products to market for publishers, brands and agencies. You will bring the voice of the customer and a deep knowledge of marketing analytics to bear in bringing the most relevant analytics product to market. the VP of data solutions is a strategic partner to our clients by listening to their needs, evangelizing for those needs inside the organization and delivering exceptional customer experiences to make and keep happy clients for all of Yieldmo’s offerings. As an internal champion of the Attention Analytics product, the VP of data solutions will orchestrate cross-functional efforts between marketing, sales, product and tech to deliver market leading products.

Administrative Assistant

Peloton
Greater NYC Area
1 day ago
+27
As a Software Architect, you’ll work across multiple organizations and teams that oversee a variety of products and applications that Procore customers use to manage construction projects from inception to completion. To be successful in this role, you must be able to navigate Engineering, Product, and Business teams to build and drive your architectural vision. You’ll leverage your strong communication skills to share your vision, ideas, and instruction with other leaders and levels of individual contributors across the company.

Senior Associate, Internal Audit

Senior Manager, Internal Audit

Director of Business Operations

Strategic Sourcing Manager- Mechanical

Director, Sourcing

Senior Manager, ODM

Client Platform Engineer

Analyst, Finance Transformation

Director, Enterprise Operations

Service Design, Technical Support Analyst

Manager, Inventory Operations

Load 8 more jobs12 jobs at Peloton

Client Growth Executive

Cedar
Greater NYC Area
1 day ago
As a Client Growth Executive, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving value for your clients, and collaborating with internal stakeholders from different departments to execute on client strategies.

Agency Development Director

Integral Ad Science
Greater NYC Area
1 day ago
+47
As a thought leader to the industry, the Agency Development Director will work collaboratively with leadership to educate and evangelize IAS's capabilities. This is a unique opportunity to work in a fast-paced entrepreneurial environment backed by an established technology company with global brand recognition.

Technical Support Engineer

Braze
Greater NYC Area
1 day ago
+31
Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. As part of our elite support engineering group, you will act as an escalation point helping your teammates in Support and Success with difficult and complex customer issues. You will also have the opportunity to be innovative and forward-thinking with time to create useful tools and documentation that will help our team and our clients be more successful and self-sufficient. Love looking at code? Great! You’ll get a chance to dive into our code base to perform data pull requests and bug fixes. You’ll be the “tip of the spear” in making our customers wildly successful with our platform!

Customer Success Manager

Compliance Manager

Alloy
Greater NYC Area
1 day ago
+19
As a Compliance Manager, you will be responsible for working effectively with numerous cross-functional partners across the company (Legal, Finance, DevOps, Product groups, etc.) to engage on all aspects of control and process design, testing, implementation, monitoring, project management, documentation, and remediation activities as needed to ensure the highest compliance and regulatory standards.

Quality and Training Manager

Policygenius
Greater NYC Area
1 day ago
+37
Design, develop, implement and facilitate training and development programs to support the P&C Sales, Case Management, Success and Experience teams across offices. Expand on existing programs for new hires, including operations-specific training on systems, policies and procedures, methodologies and customer service. Design and roll out a new learning approach for our P&C Ops organization utilizing our learning management system. Prepare and conduct assessments of our frontline operations teams to measure training effectiveness, retention, and performance . Track training participant results, satisfaction, and performance; identify opportunities for improvement in collaboration with leadership. Partner with and develop training "champions" to assist with best practices information collaboration and sharing. Assist teams with proper goal-setting strategies for career and personal development.

Manager, Strategy & Operations

Director of Strategy & Business Operations

Engagement Manager

Flatiron Health
Greater NYC Area
1 day ago
+37
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

IT Support Engineer

Senior Manager, Strategic Operations

Cloud Systems Engineer, Windows

Clinical Product Support Specialist, Associate (PharmD, RN, NP, PA - Remote or NYC)

Manager, Strategic Operations

Asset Manager, IT Ops

Product Manager, Spotlight Non-Regulatory (Various Levels)

NetSuite Developer

Network Operations Associate/Manager

Manager, Corporate Applications

Product Manager, Spotlight Regulatory (Various Levels)

Operations Associate (Revenue Cycle)

Associate Clinical Director (NP or PA)

Load 10 more jobs14 jobs at Flatiron Health

Network Engineer

IEX
Greater NYC Area
1 day ago
IEX is currently looking to hire a Network Engineer to join our growing technology team. This is a hybrid role, where you will be responsible for the design, implementation, and operation of networks including high performance low latency trading platforms.

Care Team Operations Associate

Cityblock Health
Greater NYC Area
2 days ago
+35
Support all administrative functions of a care team and Pod as an acting member of that care team.  Serve as a representative of Cityblock to members, other health care organizations, practices, insurance partners, and other partners in ensuring that our members have the care and assistance they need to thrive.  At the direction of the Community Health Partner Lead, work closely with team members to coordinate care as a team on behalf of members. 

Head of Client Success

Onna
Greater NYC Area
2 days ago
+13
We’re looking for a Head of Client Success to lead our World-class team. This position will be responsible for defining and executing the success coverage model, defining specialization, driving client success outcomes, optimizing the client lifecycle, and measuring and enhancing effectiveness. The Head of Success will also own and iterate on the existing playbook and manage key strategic accounts.

Customer Success Manager

Northspyre
Greater NYC Area
2 days ago
+13
• Keep customers happy by being pleasant, friendly and helpful. • Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them new value. • Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre. • Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features. • Help write a Customer Success and On-boarding playbook that gives details instructions for future customer success hires so they can get up to speed quickly. • Help manage and respond to customer support tickets while determining a strategy to improve our processes. •Implement and on-board new clients by overseeing implementation team members who port over and review historical project data usually kept by customers in spreadsheets.

Sr Applications Analyst (CIS)

Memorial Sloan Kettering Cancer Center
Greater NYC Area
3 days ago
MSK is seeking a Sr. Applications Analyst on the CIS Orders Meds Management Team to manage the Allscripts’ Sunrise Clinical Manager (known internally as Clinical Information System/CIS), implementations, ongoing maintenance, upgrades, enhancements, interfaces and integration with existing and new systems. Work collaboratively with the CIS Managers, Information Systems and various Ancillary Departments to assure a successful implementation of CIS including but not limited to Order Entry/Order Results, ePrescribe, Clinical Documentation and Clinical Decision Support.

Director, Digital Health - Business Development & Licensing

Senior Customer Service Agent

Tipico
3 days ago
+21
We are looking for someone who will be able handle a cross functional role working with our Marketing and Product teams to help deliver the best in class Customer Service experience. A person with a positive attitude that is passionate about work and who is motivated to succeed. Someone who can lead by example and can ensure the smooth running of the department’s day to day operations. Some of the tasks will involve:

Customer Success Representative

Haven Life
Greater NYC Area
3 days ago
+46
Effectively manage incoming chats, emails, and calls. Educate potential customers on our product and process. Understand our customer’s challenges and identify scalable and effective solutions. Focus on process improvement and operational efficiency. Meet and exceed team goals around customer satisfaction and internal SLA’s. Take ownership and stay composed when interacting with upset clients. Conduct research and work cross-team to resolve customer issues and feature requests. Strong passion for the voice of the customer.

Risk Manager

Via
Greater NYC Area
4 days ago
+14
As Via’s Risk Manager - Insurance, you will have the unique opportunity of being the Company’s first full-time risk manager tapped to lead the Risk function at Via, which is currently a cross-functional team with members from Finance, Operations and Legal. You will be the first hire to focus specifically on leading Via’s approach to strategic risk and managing its complex global insurance program. You will work closely with members of the Legal and Finance teams, gaining hands-on exposure to all aspects of risk management at a fast-growing startup.

Director, Operations

Cityblock Health
Greater NYC Area
4 days ago
+35
As an Operations Director, you will serve as the business leader for your market, which includes our Crown Heights Health Hub and our new Hub in East New York (coming soon!). Reporting to the Brooklyn General Manager, the Operations Director will play an integral role in operationalizing Cityblock’s care model in the clinic practice setting and out in the community. The key function of your job is to partner with the team members and leaders in your area to develop processes and systems / infrastructure, and, most importantly, support the caregivers that provide direct services to Cityblock’s members through our innovative care model. With this in mind, you will:

Broker/Dealer Operations Team Lead

Betterment
Greater NYC Area
4 days ago
+46
You are a process-driven individual who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. You have a knack for foreseeing when a situation could be risky and resolving it quickly and appropriately. You grasp complex topics quickly and are adept at thinking on your feet to solve problems in a creative and holistic manner. You are a strong communicator and an experienced people manager who enjoys interacting with other people to address any issue that comes your way. You take comfort in numbers and data-driven conclusions while possessing a strong intellectual curiosity for how things work. You are excited to support our customer operations team and play a crucial role in keeping our business growing and running smoothly.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,981
Min: $31K
Max: $88K
Office Manager $63,243
Min: $40K
Max: $105K
Operations Associate $64,804
Min: $35K
Max: $165K
Sales Operations Analyst $68,252
Min: $30K
Max: $119K
Technical Support $73,422
Min: $30K
Max: $169K
Desktop Support $73,471
Min: $44K
Max: $118K
Customer Support Manager $78,475
Min: $45K
Max: $129K
Client Success Manager $85,694
Min: $40K
Max: $190K
Business Analyst $88,553
Min: $12K
Max: $230K
Business Intelligence Analyst $92,560
Min: $55K
Max: $150K
Operations Manager $93,273
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $104,597
Min: $74K
Max: $175K
Sales Operations Manager $113,250
Min: $50K
Max: $180K
Director of Operations $128,859
Min: $55K
Max: $235K
Director of Customer Success $136,823
Min: $98K
Max: $208K
Vice President of Operations $180,361
Min: $100K
Max: $300K
Vice President of Care $192,100
Min: $160K
Max: $235K
COO (Chief Operating Officer) $228,903
Min: $95K
Max: $588K

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