NYC Tech Jobs and Startup Jobs

139

Head of Customer Success

MANTL
Greater NYC Area
20 hours ago
+24
The Head of Customer Success will support, advise and guide MANTL’s enterprise customers while scaling and growing the Customer Success team at MANTL. You will develop and deploy the overall strategy, action plans and playbooks for MANTL to manage customer support, increase customer retention and enable overall account growth. 

IT Support Technician

TrialSpark
Greater NYC Area
19 hours ago
+20
As the first Support Technician at Trialspark, you’ll be responsible for ensuring our rapidly growing team is equipped with the tools needed to deliver a top-notch technical work environment. Your day-to-day activities will include assisting employees with setup, maintenance, troubleshooting and problems they have with their MacBooks, mobile devices, etc. You’ll also provide trial site support as needed to keep remotely connected devices stable. You will work closely the Director of TechOps to secure Trialsparks technical assets and meet support SLAs. Outside of running the day-to-day, you’ll be asked to look for ways to improve our processes as the business scales.

Executive Assistant to the CEO

Pager
Greater NYC Area
19 hours ago
+28
We are hiring an Executive Assistant to join our growing team! As a part of the Business Development team, you will help support our CEO, schedule meetings, travels, conferences, and take on ad hoc projects to support the executive team and our Engineering team functions. This is a great opportunity for someone who is looking to help build the internal operations processes of the company as we grow.

Head of Customer Success

Resy
Greater NYC Area
19 hours ago
+33
Lead and mentor a group of managers across the Restaurant Success organization disciplines. Own the Go-To-Marketing strategy for the post-sale customer journey. Work cross-functionally with Product, Sales, and American Express leadership. Represent Resy externally to our restaurant partners and the industry. Deliver results: churn optimization, customer satisfaction, product engagement, Restaurant Success employee happiness.

Customer Success Manager

CB Insights
Greater NYC Area
20 hours ago
+40
The CB Insights Customer Success Manager is responsible for maintaining a portfolio of Accounts that include some of the world’s leading corporate Strategy and Innovation groups. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services. The Customer Success Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. This individual's performance is based on specific metrics associated with customer on-boarding, product adoption, expansion & retention.

COO

Senior InfoSec Governance, Risk, and Compliance An…

Policygenius
Greater NYC Area
19 hours ago
+37
As the Senior Governance, Risk & Compliance (GRC) Information Security Analyst you will assist our growing InfoSec team to further develop and manage the information security risk management program. You are a self-driven, team player who understands the intricacies of risk and regulations and business operations, and can find the right approach to implement an effective, compliant and business supported GRC program. You can work with the business and technical teams, helping them identify and mitigate risks. You help developers, data scientists, analysts, and managers find opportunities as a business enabler, to improve the security risk posture of Policygenius . 

Client Experience Associate

Customer Success Associate - Property & Casualty

Operations Manager - Customer Success

Quality and Training Manager

Manager, Strategy & Operations

Director of Strategy & Business Operations

Operations Manager - Case Management (Life Insurance)

Load 4 more jobs8 jobs at Policygenius

Product Manager, Spotlight Non-Regulatory (Various…

Flatiron Health
Greater NYC Area
20 hours ago
+37
In this role, you'll work with the Research Operations team to partner with Flatiron Life Science Partnerships team and clients to scope new projects using Flatiron’s proprietary RWE data and analytics platform. Reporting to our Senior Manager of Real World Evidence Operations, you'll be responsible for scoping, owning project plans, and delivering these projects end-to-end to ensure on-time delivery of high quality data and analytics output. You will engage with clients throughout the projects and ensure successful project delivery and client satisfaction. In addition, you'll also:

NetSuite Developer

Network Operations Associate/Manager

Manager, Corporate Applications

Product Manager, Spotlight Regulatory (Various Levels)

Operations Associate (Revenue Cycle)

Executive Assistant

Associate Clinical Director (NP or PA)

Administrative Assistant

IT Support Engineer

Head of Regulatory Projects, Quantitative Science

Engagement Manager

Clinical Terminologist

Clinical Product Support Specialist, Associate (PharmD, RN, NP, PA - Remote or NYC)

Cloud Systems Engineer

Associate/Manager, Strategic Operations

Load 10 more jobs16 jobs at Flatiron Health

Customer Success Representative

Amplicare
Greater NYC Area
1 day ago
+15
Our growing company is seeking highly motivated Customer Success Representatives to join our "On-Demand Success" team who can quickly absorb and retain product and industry knowledge. Successful candidates should have the ability to think on their feet in a fast-paced environment, must love a challenge, and must be able to develop a working knowledge of Amplicare's core solutions. There will be plenty of opportunities for growth in this position after at least one year of proven success in the role.

Enterprise Customer Success Manager

Sisense
Greater NYC Area
1 day ago
+17
This is an opportunity to take your relationship skills to the next level by owning the customer relationship, and enabling customers in a complex, sophisticated, technical product in the business intelligence space. We are an innovative hardworking team, focused on true customer success by building long lasting partnerships with strategic companies’ laser focused driving value to our customers.

Senior Manager, Reverse Logistics

Peloton
Greater NYC Area
1 day ago
+27
Peloton is seeking a Senior Manager of Reverse Logistics manage an efficient reverse logistics network across Peloton’s full suite of products, including bikes, tablets, accessories, and future product introductions. The ideal candidate has excellent project management and communication skills, and the ability to manage effectively across teams and business functions.

Director, Enterprise Operations

IT Service Delivery Analyst

Senior Manager- Supply Chain Systems

ERP System Analyst

Strategic Sourcing Manager- Mechanical

Field Operations Manager

Technology Governance, Risk & Compliance Analyst

IT Support Engineer

Vice President, Corporate Wellness

Director of Business Operations

IT Business Analyst (Finance)

Senior Manager, ODM

Network Engineer

IT Support Engineer (Studio)

Client Platform Engineer

Director, Sourcing

Director, Logistics

Global AV Manager

Load 10 more jobs19 jobs at Peloton

Senior Customer Success Manager

Integral Ad Science
Greater NYC Area
2 days ago
+47
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.

Senior Customer Success Manager

Integral Ad Science
Greater NYC Area
2 days ago
+47
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.

Head of Customer Success

Eden Health
Greater NYC Area
2 days ago
+32
Eden Health is looking for a high-energy and innately driven customer success professional to be an integral leader of a growing account management and customer success team. You will lead a team of account managers to serve our customer base - showcasing the value of Eden’s services, reviewing contract performance, and handling customer requests. You and your team will work closely with HR and finance stakeholders to understand their business objectives and act as their trusted point of contact. You’ll also work cross-functionally with internal teams to help align our product roadmap and marketing materials with customer feedback. You will develop new account management and customer engagement strategies, and support new customer bases with dedicated account management including our commercial real estate partners. You will have significant autonomy and accountability in ensuring the successful servicing of our customers with significant upside potential tied to net revenue retention. You will be expected to understand our market, find creative ways to engage our customers and their employees, continually refine our customer success and account management playbooks, and amplify our value proposition to our customers. We want people who will go above and beyond to find opportunities for Eden Health to deepen its relationship with our customers. This role reports to the VP of Growth and Partnerships.

Rider Experience Principal

Via
Greater NYC Area
2 days ago
+14
As a Rider Experience Principal, you will be responsible for understanding and shaping the holistic experience for Via riders across our Consumer and Platform deployments. We solve problems ranging from customizing algorithm parameters; to optimizing app usage flows; to figuring out the best way to gather feedback from riders. You will need to combine a mix of strategic, operational, analytical, and product thinking to be successful.

Head of Government Affairs

Revolut
Greater NYC Area
2 days ago
+39
- Build tight relationships with key regulators, parliamentarians, and key stakeholders; - Lead the Public Affairs team and develop internal and external strategies; - Write or edit submissions to governments and regulators; - Monitor political developments and provide briefing packs; - Own the interaction with decision-makers, on a state and national level.

Customer Experience Manager, Wealth & Trading

Revolut
Greater NYC Area
2 days ago
+39
We’re looking for a Customer Support Expert to sit within the Wealth & Trading team at our New York office to support the US launch. Our team is highly technical and detail-oriented, and we love to get down into the nitty-gritty of our in-app processes to make the best possible product. This role is to help build and scale the Wealth & Trading business by creating a best in class customer experience. The Customer Support Manager (CSM) will take a creative, customer-centric approach to provide the foundational services and solutions implemented by the Revolut global customer support team.

Client Success Manager

Gympass
Greater NYC Area
2 days ago
+41
The Client Success Manager will be responsible for managing the long term relationships with our clients in the United States. The ideal candidate is tech savvy, obsessed with process improvement, can balance multiple priorities and clients, and has a nose for value, building client strategies based off of data insights. This person will play a pivotal role in our United States growth, and will be eager to work cross-functionally with sales, product, finance, recruiting, operations and marketing, in a fast-paced organization that will allow you to thrive and grow.

Workplace Coordinator

Collibra
Greater NYC Area
2 days ago
+39
The Workplace Coordinator will perform a wide range of administrative and office support activities to facilitate the efficient operation of our office in New York. You will be the first person most employees and guests encounter when they enter our office, and will be a key component of our awesome company culture.

VP Global Customer Success

Renewals Specialist - Remote

Market Operations Specialist

IEX Group
Greater NYC Area
2 days ago
IEX is looking for a driven and capable candidate to join our Market Operations desk. You'll need to be up for a challenge, as you'll be required to quickly become proficient with the mechanics of electronic trading, U.S. equity market structure, regulatory compliance, and the support of multifaceted technology systems. You will demonstrate the composure and aptitude required to work effectively in a dynamic, high-pressure trading environment. This position is best suited for a highly collaborative, team-oriented individual with strong communication skills and a meticulous attention to detail. You’ll work directly with IEX Member firms, clearing agents, regulators, and technology firms to expand access and understanding of the IEX market.

Senior Customer Service Agent

Tipico
Greater NYC Area
3 days ago
+21
We are looking for someone who will be able handle a cross functional role working with our Marketing and Product teams to help deliver the best in class Customer Service experience. A person with a positive attitude that is passionate about work and who is motivated to succeed. Someone who can lead by example and can ensure the smooth running of the department’s day to day operations. Some of the tasks will involve:

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,094
Min: $40K
Max: $105K
Operations Associate $63,566
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,466
Min: $40K
Max: $150K
Business Analyst $86,896
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $92,865
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,260
Min: $50K
Max: $180K
Director of Operations $127,372
Min: $55K
Max: $200K
Director of Customer Success $135,557
Min: $98K
Max: $208K
Vice President of Operations $178,229
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $223,732
Min: $95K
Max: $588K

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC