NYC Tech Jobs and Startup Jobs

85

Senior Customer Success Manager

Integral Ad Science
Greater NYC Area
17 hours ago
+47
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.

Senior Customer Success Manager

Integral Ad Science
Greater NYC Area
17 hours ago
+47
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.

Head of Customer Success

Eden Health
Greater NYC Area
17 hours ago
+32
Eden Health is looking for a high-energy and innately driven customer success professional to be an integral leader of a growing account management and customer success team. You will lead a team of account managers to serve our customer base - showcasing the value of Eden’s services, reviewing contract performance, and handling customer requests. You and your team will work closely with HR and finance stakeholders to understand their business objectives and act as their trusted point of contact. You’ll also work cross-functionally with internal teams to help align our product roadmap and marketing materials with customer feedback. You will develop new account management and customer engagement strategies, and support new customer bases with dedicated account management including our commercial real estate partners. You will have significant autonomy and accountability in ensuring the successful servicing of our customers with significant upside potential tied to net revenue retention. You will be expected to understand our market, find creative ways to engage our customers and their employees, continually refine our customer success and account management playbooks, and amplify our value proposition to our customers. We want people who will go above and beyond to find opportunities for Eden Health to deepen its relationship with our customers. This role reports to the VP of Growth and Partnerships.

Rider Experience Principal

Via
Greater NYC Area
17 hours ago
+14
As a Rider Experience Principal, you will be responsible for understanding and shaping the holistic experience for Via riders across our Consumer and Platform deployments. We solve problems ranging from customizing algorithm parameters; to optimizing app usage flows; to figuring out the best way to gather feedback from riders. You will need to combine a mix of strategic, operational, analytical, and product thinking to be successful.

Client Success Manager

Gympass
Greater NYC Area
1 day ago
+41
The Client Success Manager will be responsible for managing the long term relationships with our clients in the United States. The ideal candidate is tech savvy, obsessed with process improvement, can balance multiple priorities and clients, and has a nose for value, building client strategies based off of data insights. This person will play a pivotal role in our United States growth, and will be eager to work cross-functionally with sales, product, finance, recruiting, operations and marketing, in a fast-paced organization that will allow you to thrive and grow.

Workplace Coordinator

Collibra
Greater NYC Area
1 day ago
+39
The Workplace Coordinator will perform a wide range of administrative and office support activities to facilitate the efficient operation of our office in New York. You will be the first person most employees and guests encounter when they enter our office, and will be a key component of our awesome company culture.

VP Global Customer Success

Renewals Specialist - Remote

Customer Advisory Manager

Lead Site Reliability Engineer (Systems/DevOps)

Imagen Technologies
Greater NYC Area
2 days ago
+23
We’re looking for a Lead Systems Engineer who will be capable of taking responsibility for managing the technical infrastructure supporting product development and operations. We have a growing footprint of hardware, software, and services that need to be bootstrapped, configured, automated, and monitored to support our petabyte-scale storage and processing needs. We are an early-stage company headed toward growth and have all of the challenges and adventures you would expect comes with this stage. This is a hands-on technical role that will afford opportunities for growth on an IC or Manager track in the coming 12-18 months.

Finance and Operations Manager

Imagen Technologies
Greater NYC Area
2 days ago
+23
Assessing, contracting with, onboarding and managing vendors ranging from lawyers and investment managers to landlords and cleaning staff, often without supervision.. Working with internal business leaders and subject matter experts (including in AI scientists, engineers, and radiologists) to accomplish their various business and legal goals. Designing the tools and processes to support the disparate needs of the company, from budgeting to HIPAA compliance.

Customer Success Manager

Alice
2 days ago
+18
Alice is looking to hire a Customer Success Manager who loves introducing customers to innovative technology, showing them the ropes, and serving as an expert in all-things Alice. We’re looking for someone who shares the same passion we do for putting more money in the hands of working people, without complicated forms or headaches. We believe in doing whatever it takes to make our customers successful with pretax benefits and the Customer Success team drives that success every day.

Director, Study Management

TrialSpark
Greater NYC Area
2 days ago
+20
As the Director of Clinical Operations, you will be responsible for the clinical execution of all studies across TrialSpark’s trial site network. You will build and manage the team responsible for overseeing the day-to-day clinical operations of TrialSpark’s portfolio of studies, ensuring they have the training, tools, and processes needed deliver high quality results. You will also partner closely with our QA, Product, and other Operations teams to develop the training, processes, products, and enablement infrastructure to support our large, diverse team of study coordinators in delivering consistent and high quality study services. This is a key operational leadership role for TrialSpark. You will be responsible for the core of what TrialSpark delivers – efficient and high quality clinical trial operations. We’re looking for someone with the experience to set the vision for what this looks like, and the operational chops to build the teams, systems, and processes to make it happen.

Network Operations Associate/Manager

Flatiron Health
Greater NYC Area
2 days ago
+37
In this role, you'll work with the Research Network Operations team to help drive Flatiron’s efforts in running prospective clinical trial projects at Flatiron Research Sites. You’ll do this by deeply understanding workflows and how technology can be built and implemented to make these projects successful. You’ll also...

Manager, Corporate Applications

Product Manager, Spotlight Regulatory (Various Levels)

Operations Associate (Revenue Cycle)

Executive Assistant

Associate Clinical Director (NP or PA)

Administrative Assistant

IT Support Engineer

Head of Regulatory Projects, Quantitative Science

Engagement Manager

Clinical Terminologist

Clinical Product Support Specialist, Associate (PharmD, RN, NP, PA - Remote or NYC)

Cloud Systems Engineer

Associate/Manager, Strategic Operations

Product Manager, Spotlight Non-Regulatory (Various Levels)

NetSuite Developer

Load 10 more jobs16 jobs at Flatiron Health

Executive Assistant

Eden Health
Greater NYC Area
4 days ago
+32
Eden Health is looking for an extraordinary and highly proactive Executive Assistant. Though the primary responsibility of the role is supporting Eden Health’s CEO and Co-founder, we believe that a great Executive Assistant is a strategic difference-maker who can extend beyond administrative support to act as a force multiplier for the entire leadership team. You are incredibly sharp, driven, and a constant learner. You believe that being an Executive Assistant is an incredibly powerful career path, not a stepping stone. You are deeply relationship-oriented and understand the value in building relationships with all Eden Health team members. You must have strong verbal and written communication skills, the highest standards of calendar, meeting management and travel planning, and have a "make the trains run on time" attitude. Pride in quality is a must.

Media Supervisor

Outcome Health
Greater NYC Area
4 days ago
+23
As a Media Operations Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, tracking and measurement - to ensure successful implementation. You will partner with Sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service. You will also serve as the voice of the client internally, working with Product, Engineering, and Business Analytics to improve the OH platform based on client feedback.

Founding Chief of Staff

Redesign Health
Greater NYC Area
5 days ago
+15
Redesign Health is looking for a Founding Chief of Staff for one of its new ventures. In this role, you will initially work with a member of our new ventures team and then directly with the founding team of the business. The Founding Chief of Staff will play a critical role in bringing this venture into existence. First, in collaboration with the Director of New Ventures on the project, you will support the operational and legal activities required for initial business formation and craft the pitch materials and messaging to present to founding team candidates. You will then collaborate with our talent team to identify, interview, and assess applicants. Finally, you will transition to join the founding team as a value-added member reporting to the CEO.

Customer Support Manager

OkCupid
Greater NYC Area
5 days ago
+32
OkCupid is looking to hire an experienced NYC-based Customer Support Manager to manage a remote team of agents. Reporting to the Director of Customer Experience, you will have the opportunity to lead the support team of an established company that is growing in new and exciting ways, to work with teams across OkCupid as a customer advocate, and to build the future of support for our diverse, global user base.

Operations Principal

Via
Greater NYC Area
5 days ago
+14
Develop and implement a detailed plan for Via’s expansion within New York. Coordinate with Associates to ensure smooth operation of Via’s game-changing service. Devise and implement innovative strategies to source, onboard and manage Via Driver Partners. Oversee complex fleet-management logistics, powered by Via’s proprietary technology tools. Tirelessly work to scale operational processes and systems to drive rapid growth.

Customer Success Manager

Integral Ad Science
Greater NYC Area
5 days ago
+47
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts. As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.

Client Success Manager

Onna
Greater NYC Area
6 days ago
+13
Become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Serve as the trusted point of contact for Onna’s strategic key clients across the client lifecycle; on-boarding, adoption, advocacy and renewal. Coach clients to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient. Monitor Health Metrics, conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth, and help drive client references and case studies. Drive organic growth and expansion within assigned client accounts; proactively identify and facilitate additional revenue opportunities to enable clients to maximize their value. Partner internally with our tech team to optimize client implementations and resolve technical challenges, with the Sales team to advance account renewals and expansion, with the Marketing Team to create collateral and training materials, and with the product team to design ideal offering/features. Proactively identify accounts risks and develop mitigation plans (coordinating activities internally within Onna and externally with clients) to resolve. 

Clinical Patient Caller (Per Diem RN Contracted ro…

TrialSpark
Greater NYC Area
6 days ago
+20
As a clinical patient caller, you'll be responsible for managing patient relationships, building their trust with TrialSpark, and being a true patient advocate. You will assess patient eligibility for our current clinical studies, be a guide to the clinical trial process, and encourage long-term engagement with our patients. This position will be for 15 hours a week from our office in the Flatiron district, with the flexibility for you to set your own hours.

RN Clinical Care Manager

Cityblock Health
Greater NYC Area
6 days ago
+35
In this role, you will provide direct service to Cityblock members as part of our innovative care model, designed to address the complex health and social challenges of high-risk, high-need populations living in urban neighborhoods. You will be a mobile care provider, extending out in the surrounding neighborhood and community. It is integral to our care model that we meet people where they are, both physically and emotionally. Given this, your work will frequently take you out into the community to provide care in settings that work best for our members. As an RN Clinical Care Manager, you will work with a panel of members to improve their health holistically. You will support members when they get sick, leave the hospital, receive new diagnoses, are preparing for a procedure, are managing their chronic illnesses, are in pain, or when they need additional education. You will provide a necessary bridge to specialty care, homecare services, and other facility services. Additionally, you will provide clinical support to our large team of Community Health Partners, who will serve as members’ main point-of-contact and coordinator. You will work alongside, and will be supported by, a care team associated with each member, whose work is focused around a Member Action Plan (MAP).

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $53,789
Min: $31K
Max: $88K
Office Manager $63,094
Min: $40K
Max: $105K
Operations Associate $63,566
Min: $35K
Max: $150K
Sales Operations Analyst $67,107
Min: $30K
Max: $119K
Desktop Support $73,471
Min: $44K
Max: $118K
Technical Support $74,387
Min: $30K
Max: $169K
Customer Support Manager $79,861
Min: $45K
Max: $129K
Client Success Manager $82,466
Min: $40K
Max: $150K
Business Analyst $86,896
Min: $12K
Max: $167K
Business Intelligence Analyst $90,322
Min: $55K
Max: $150K
Operations Manager $92,865
Min: $45K
Max: $250K
Marketing Operations Manager $94,262
Min: $67K
Max: $160K
Senior Business Analyst $103,617
Min: $74K
Max: $175K
Sales Operations Manager $112,260
Min: $50K
Max: $180K
Director of Operations $127,372
Min: $55K
Max: $200K
Director of Customer Success $135,557
Min: $98K
Max: $208K
Vice President of Operations $178,229
Min: $100K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $223,732
Min: $95K
Max: $588K

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